Heartland Hotel Marlborough Blenheim - 布伦海姆

We found our room which was decorated with Brown bed clothes, yuck, it was so dingy, the bathroom was nearly as small as the one on the airplane with a tiny shower which had a huge metal step into it!

Nice rooms, other family members were in a triple room and myself and my partner were in another.

Nice rooms, reasonable restaurant and helpful receptionist.

Staff were lovely and the beds were comfortable.

Hardly spent anytime in this hotel due to sightseeing, but the large room was perfectly adequate.

However, getting a meal in the evening was a lengthy process as they had 3 coach parties in and we had to sit in the bar area.

We didn't use the bar or the dining facilities after that first night, refusing to be treated in that manner again.

We later came across 2 Blenheim locals ( both in the tourism business but not rivals) who advised us not to eat here as the restaurant had a bad name.

The restaurant was completed full due to a large tour party.

However, the restaurant was completed full due to a large tour party and the pool was closed for winter during our stay.

Having attended to the coach party, staff were all clearing tables and preparing tables for breakfast giving no service to the two tables with dinner guests still waiting to be served.

The receptionist was in the process of checking us in and was really quite pleasant when a "supervisor" came bursting out from the back office and started barking orders at the receptionist!

We were followed at reception by a coach party.

As usual with coach parties, we found hotel service was directed towards the coach party at the expense of individual travellers.

Location was good and really the hotel was great.

BUT, really the hotel was great, totally reccommend it to anyone as it is in a great location, has car parking available, and staff were lovely.

Lift was almost permanently in use for coach party and the movement of their luggage thus making it much more difficult for us.