Hotel Grand Oasis Cancun - 坎昆

客户个人回顾

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• 平均评级: 3.1

  客户种类: 蜜月

  Yes, I read all of the negative reviews before I went down but just dismissed them as being written by people who either had never travelled any where or were expecting Ritz Carlton service at a Hilday Inn Express price. The room (We stayed on the 5th floor of the Pyramid) was definitely of the quality I would have expected with a nice ocean view and a good sized bathroom. Being told that the only the soda, beer and water in the mini bar were free and that the snacks and hard liquor were extra was a bit of a buzzkill when we initially checked in. We arrived around 1:00, and to our surprise, our room was ready and we could go right up. The outside area (Pool, beach area, resort grounds) were all very well maintained and in excellent shape contrary to what many other reviews had said.

  These restaurants that we were allowed to go to that others weren't had the WORST service/food of any restaurants that I have ever been to.

  我给这家酒店的评级是:

  • 4.0 地点
  • 2.5 客房
  • 2.8 服务
  • 3.0 超值

• 平均评级: 1.8

  客户种类: 有孩童家庭

  Room service was supposed to be included but on check out they tried to charge us, they did change that.

  We arrived and were instantly grabbed by a concierge who was going to give us some info. You have and ocean view and a wet bar in the room " we were told. We get to our room and the first thing I notice is where is the ocean view? Bar wasn't stocked and refrigerator was broken. I called the front desk and was told all the ocean rooms were full and someone would come fix the refrigerator and stock it. 30 mins later a boy showed up, stocked the frig with a few beers, 3 sodas and 2 bottles of water. The next day I fixed the frig myself after repeated calls to the front desk went no where. Customer service was horrible for the entire week we stayed there. Finally we got some help from the concierge's desk after almost pleading with people.

  我给这家酒店的评级是:

  • 4.0 地点
  • 0.8 客房
  • 1.2 服务
  • 1.0 超值

• 平均评级: 1.3

  客户种类: 有孩童家庭

  We chose this hotel because it looked like it had a great pool area and easy access to the beach which is important when traveling with 2 kids and 3 teenagers. We are accustomed to friendly staff - at other Cancun hotels the bartenders, waiters, etc. I have no problem tipping for good service, but the only person we felt like tipping was the bell boy who helped us get our luggage out the front door!

  We changed into our beach wear upon arrival and quickly learned not to walk barefoot in the room because of the sand on the floor. Our kids had a crab crawl up from the drain in the bathtub in their room.

  我给这家酒店的评级是:

  • 2.0 地点
  • 0.8 客房
  • 1.3 服务
  • 1.0 超值

• 平均评级: 1.7

  客户种类: 蜜月

  The Buffet's I found were up and down, one day they would be good, the next garbage.

  The staff is not properly trained or able to communicate properly with anyone that doesn't speak Spanish.

  我给这家酒店的评级是:

  • 4.0 地点
  • 1.0 客房
  • 0.9 服务
  • 1.0 超值

• 平均评级: 4.2

  客户种类: 蜜月

  Antonio at the Ibiza Buffet was very friendly and made us feel welcome. Also Escucdario at the Careyes restaurant went out of his way to provide excellent service.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 3.8 服务
  • 5.0 超值

• 平均评级: 3.6

  客户种类: 年青自游旅客

  We stayed in the Pyramid and our room was fine. Nothing spectacular but much nicer than the rooms in the Oasis. Mini fridfe stocked daily or if it wasn't a quick call to the concierge was all that was needed. The buffets were adequate and the a la carte restaurants were great! I had amazing, great tasting, well presented meals at all places. All hotel staff were amazingly friendly and helpful EVERYTIME we spoke with them.

  我给这家酒店的评级是:

  • 4.0 地点
  • 3.0 客房
  • 3.5 服务
  • 4.0 超值

• 平均评级: 3.8

  客户种类: 蜜月

  There was no mold, no leaks, no smells, and the A/C kept our room cold as a meat locker. The food was not amazing, but was certainly edible and satisfying. The best part is the 24-hr room service and free mini-bar. As for the room service there was only one day that we did not order, some days we ordered twice.

  We made sure to consume all the drinks in the mini-bar each day and it was always re-stocked promptly once a call was made to the front desk. We spent most of our days relaxing in the pool. We never had any problem finding a chair, or getting chair side service at all.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 2.3 服务
  • 5.0 超值

• 平均评级: 3.7

  客户种类: 蜜月

  When we got to the room, I couldn't believe the view. I went to the mini bar and everything in there was warm. I called the front desk and they sent someone over to look at. So here is your handy dandy travel tip: they keep the mini bar in an entertainment center and if the fridge is pushed back to the rear of the compartment, it won't cool. The food was excellent in some restaraunts and so-so in others--as was the service. The staff at the front desk were very helpful when I needed to exchange currency or just ask for directions.

  我给这家酒店的评级是:

  • 5.0 地点
  • 2.8 客房
  • 2.8 服务
  • 4.0 超值

• 平均评级: 4.0

  客户种类: 蜜月

  We did not have to wait to eat, no lines at the bar and experienced very good service from all staff members. Check in at the hotel at 3:30 pm was smooth, in fact we were the only ones there to check in at the front desk at that time. Room was an ocean front one and was clean and was cleaned everyday. Food was good - ate a lot of sea food - wondeful sea bass. Pool was very beautiful as well as the ocean.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 3.8 服务
  • 4.0 超值

• 平均评级: 2.6

  客户种类: 蜜月

  The rooms were below par and i was even in a junior suite.

  我给这家酒店的评级是:

  • 5.0 地点
  • 1.3 客房
  • 2.0 服务
  • 2.0 超值

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