Gran Melia Fenix  5 stars

Calle De Hermosilla 2, Madrid, Spain, 28001  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Parking was very expensive - Free internet in the room - Dvd's for in-room use - Large bed
  • Upscale neighborhood - Terrace/bar outside - Nice paneled piano bar - Staff were extremely helpful
  • Great hotel - Rooms clean, elegant - Breakfasts are great - Well worth every cent
  • No swimming pool - Very limited gym - Lobby and bar are very nice - Food fantastic
  • Hotel is in central city area - Great room - Bathroom was not large - Service was excellent

Overview

With an exceptional location on the well-known Plaza de Colon, the Hotel Gran Melia Fenix is a leader in the city’s finest accommodations, member of the exclusive group The Leading Hotels of the World, and with the famous DRY Martini Bar by Javier de las Muelas, the highest expression of luxury and service accompanied by tradicional Spanish charm.

Year renovated   2008.  Number of rooms   214.

City Center Madrid - 5000 ft
Airports Barajas (MAD) - 8.2 mi
Train Stations Atocha's Train Station - 1.3 mi, Estacion de Chamartin - 3.2 mi
Underground stations Serrano - 700 ft, Colón - 1000 ft
Restaurants Hard Rock Cafe (Cuisine: American) - 200 ft, La Nicoletta (Cuisine: Italian) - 100 ft
Beaches Bolonia Beach - 1.2 mi

Rooms

The Gran Melia Fenix offers a wide variety of Guestrooms and Suites differing in size, equipment and services to adapt to different needs. All of these are fully equipped with the latest technology, plasma TV with numerous international channels, free WiFi, Dock Station for Iphone…, with an elegant and eminently classic decor.

Dining options

The Restaurant Caray and the Dry Martini By Javier de las Muelas offer two unique and innovative experiences in the center of Madrid that will continue to live in your memory. Enjoy an authentic gourmet journey in the spaces for fine dining that the Hotel places at your disposal. An extraordinary variety that will provide enjoyment for your five senses.

The hotel offers a buffet breakfast at the price of EUR 12.50 per night per child under 12 years.  You can start your day with a buffet breakfast, which costs EUR 25 per person per night.  A full breakfast is served at affordable prices. 

Work

Your meetings and events begin to be a great success from the very moment you choose Gran Melia, where our expert RedGlove meetings and events team is always ready to help you with their expertise, solutions and innovative ideas.

Our facilities are equipped with the latest technology and offer a full range of audiovisual and communication equipment and technical assistance. We provide space, service, personalised options and style to make any event a total success.

Leisure

The new Thai Room Wellness is an exquisite venue dedicated to pure Asian wellbeing, distinguished by its traditional and contemporary Asian decoration. The space comes to life led by the team of native Thai therapists, whose deftness of touch, technique, and vocation to service will satisfy the aspirations of the most discerning guests and raise the bar on wellness service in Madrid to the highest standards of perfection.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

General information

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Concierge desk
  • Doctor on call
  • Airport shuttle
  • Free transportation
  • Shoe shine stand
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • VIP room facilities
  • Newspapers/magazines
  • Barber/Beauty Shop
  • Trouser Press
  • Hairdresser
  • Tour desk
Internet

Wireless internet is available in the hotel rooms and is free of charge.

Wireless internet is available in the entire hotel and is free of charge.

Guest Parking

Private hotel parking is possible on site and the rate is EUR 30 per day.

Activities
  • Spa & wellness center
Services
  • Bell staff/porter
  • Maid Service
  • Valet parking
  • Medical Facilities Service
  • Laundry
  • Shuttle service
  • Dry cleaning
  • Ticket service
Dining facilities
  • Breakfast buffet
  • Continental breakfast
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Child care
  • Video games
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
  • Grab bars in bathroom
Leisure and relaxation facilities
  • Sauna
  • Fitness center
  • Exercise gym
  • Jacuzzi
  • Shiatsu massage
Room view
  • Garden view
  • City view
  • Courtyard view
  • Ocean view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Ironing facilities
  • Work desk
  • Mini bar
  • Balcony
  • Connecting rooms
  • Turndown service
  • Terrace
  • Mirror
  • Dressing area
Living Area
  • Sitting area
  • Living room
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
  • Bidet
  • Bathroom telephone
  • Slippers
Bedroom
  • Sofa bed
Media
  • Cable TV
  • Satellite TV
  • LCD TV
  • Analog data port
  • Voice mail
  • Speaker phone
  • AM/FM alarm clock
  • Telephone
  • Radio
  • DVD player
  • CD player
  • Direct dial telephone
  • Hi-Fi
  • iPod docking station
Room decor
  • Soundproofed windows

Policies

Check-In

from  4 pm

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 1 may stay for free in a crib. 
  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 1 may stay at the price of EUR 45 per person per night in a crib. 
  • Older children/adults may stay at the price of EUR 90 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

Travelers’ questions & answers

Thank you for posting a question. An answer will be shortly sent to you via email.

Do you manage this property? Add your hotel to drive more sales or use badges to increase conversion rate at your website.

The Gran Melia Fenix offers a wide variety of Guestrooms and Suites differing in size, equipment and services to adapt to different needs. All of these are fully equipped with the latest technology, plasma TV with numerous international channels, free WiFi, Dock Station for Iphone…, with an elegant and eminently classic decor.

Deluxe Room
Check Prices
Gran Melia Fenix Deluxe Room
Gran Melia Fenix Deluxe Room
Gran Melia Fenix Deluxe Room
Gran Melia Fenix Deluxe Room
Gran Melia Fenix Deluxe Room
Bed type: Double Bed or Two Single Beds or Queen Size Bed
Size: 270 sq. feet

Private guestrooms that overlook the hotel's interior patio.

Deluxe Rooms are sheathed in an inviting and intricate decor, inspired by Gran Melia Fenix's renowned appreciation of neo-classical architecture.

Approximately 25m², this plush accommodation in Madrid features walls dressed in fine cloth, an elegant writing desk with a hand-crafted wood-and-leather chair, gilt framed paintings and designer lamps, canopy-covered bed, large wooden wardrobes, and the following amenities:

Room facilities
    Premium Room
    Check Prices
    Gran Melia Fenix Premium Room
    Gran Melia Fenix Premium Room
    Gran Melia Fenix Premium Room
    Gran Melia Fenix Premium Room
    Gran Melia Fenix Premium Room
    Bed type: Double Bed or Queen Size Bed
    Size: 325 sq. feet

    Premium Rooms are highlighted by a keen regard for English-style aesthetic, and exquisite décor.

    Among the premiere accommodations in Madrid, these guestrooms are provided in spacious 30m² configurations that feature a relaxed color scheme, large writing desk with a hand-crafted wood-and-leather chair, gilt framed paintings and designer lamps, canopy-covered bed, large wooden wardrobes

    Room facilities
      Supreme Room
      Check Prices
      Gran Melia Fenix Supreme Room
      Gran Melia Fenix Supreme Room
      Gran Melia Fenix Supreme Room
      Gran Melia Fenix Supreme Room
      Gran Melia Fenix Supreme Room
      Bed type: King Size Bed or Queen Size Bed
      Size: 530 sq. feet

      Elegant, spacious and bright rooms with stunning views over the Paseo de la Castellana and the Plaza de Colón, and all completely soundproofed. The rooms have either a king size bed, a queen size bed or two single beds.

      Its exquisite decoration, attention to the smallest of details, and the technology all guarantee a most luxurious stay. Bed with canopy, desk with leather chair, classical wooden furniture, upholstered walls, gilt-framed pictures and wooden skirting. They also have fireproof carpeting, intelligent control systems, individually controlled heating and air conditioning and are completely soundproofed.

      Room facilities

        Gran Melia Fenix LocationWhat's nearby

        Legend
        Legend
        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        What's nearby.

        National library – 300m
        National Archaelogical museum of Spain – 400m
        Museo Romantico – 800m
        Plaza de la Cibeles – 900m
        U.S. Embassy - 1km
        Museo Municipal - 1km
        Museo de Lazaro Galdiano - 1.2km
        El Retiro - 1.3km
        Museo Thyssen-Bornemisza - 1.3km
        Congress of Deputies - 1.3km
        Real Academica de Bella Artes de San Fernando - 1.4km
        Palacio de Velasquez - 1.4km
        Museo del Prado - 1.5km
        Palacio de Cristal - 1.6km
        Jardines Botanicos - 1.6km

        Tourist attractions
        • Cibeles Fountain
          1400 ft
        • Puerta de Alcala
          2700 ft
        Places of interest
        • Plaza de Colón
          400 ft
        • Palacio de Longoria (SGAE)
          1700 ft
        • Embajada de Italia
          2300 ft
        • Fuente de la Cibeles
          2700 ft
        • Plaza de Cibeles
          2700 ft
        Shopping areas
        • ABC Serrano
          2000 ft
        Monuments and Landmarks
        • Plaza Colon
          700 ft
        Museums
        • National Arqueological Museum
          1400 ft
        • Museo Postal y Telegráfico
          2700 ft
        • Museo de Historia
          3000 ft
        • Museo Sorolla
          3000 ft
        Parks
        • Retiro Park
          2000 ft
        Universities, Institutes
        • Biblioteca Nacional
          1400 ft
        Galleries
        • Fundacion La Caixa
          1000 ft
        • Fundacion Joan March
          2300 ft
        Underground stations
        • Serrano
          400 ft
        • Colón
          700 ft
        • Alonso Martinez
          1700 ft
        • Velázquez
          1700 ft
        • Retiro
          2000 ft
        • Rubén Darío
          2300 ft
        • Príncipe de Vergara
          2700 ft
        • Chueca
          2700 ft
        • Tribunal
          3000 ft

        Local Attractions

        • Museo Nacional de Ciencias Naturales (Museum of Natural Sciences)
          5100 ft
          Jose Gutierrez Abascal, 2, Madrid
        • Royal Botanic Garden (Real Jardin Botanico)
          5200 ft
          Plaza de Murillo, 2, Madrid
        • Palacio De Cristal
          5200 ft
          Parque Del Retiro, Madrid
        • La Central de Callao
          1.0 mi
          Postigo de San Martin 8, Madrid
        • Acuarium de Madrid
          1.0 mi
          C/Maestro Victoria 8, Madrid

        Near the hotel

        • Madrid Wax Museum (Museo de Cera)
          900 ft
          Paseo de Recoletos, 41, Madrid
        • National Library of Spain
          1100 ft
          Paseo de Recoletos, 20, Madrid
        • National Archeological Musuem (Museo Arqueologico Nacional)
          1300 ft
          Serrano, 13, Madrid
        • Church of Santa Barbara (Salesas Reales)
          1600 ft
          Calle de Barbara de Braganza, 3, Madrid
        • Las Salesas
          1800 ft
          MadridSpain
        • Iglesia de Nuestra Senora de la Concepcion
          2100 ft
          Goya 26, Madrid
        • Iglesia de San Manuel y San Benito
          2400 ft
          C/ Alcala, 83, Madrid

        Restaurants Nearby

        • Hard Rock Cafe

          65% likes this, based on 411 reviews
          Cuisine: American

          200 ft
          Paseo de la Castellana 2

          Phone: 91 436 43 40

        • La Nicoletta

          Cuisine: Italian
          Price Range: USD 30 - USD 38

          100 ft
          21 Calle Fuencarral

          Phone: 91.577.52.39

        • Epoque by Gran Melia

          64% likes this, based on 52 reviews
          Cuisine: Mediterranean, International
          Price Range: USD 40 - USD 83

          100 ft
          C/ Hermosilla 2

          Phone: 91 431 67 00

        • Ten Con Ten

          69% likes this, based on 349 reviews
          Cuisine: Contemporary

          600 ft
          Ayala 6

          Phone: +34 915 75 92 54

        • Chicago's

          Cuisine: American

          100 ft
          Paseo de la Castellana 4

          Phone: +34 (91) 5575239

        Getting there.

        The preferred airport for Gran Melia Fenix is Madrid (MAD-Barajas) - 11.2km.

        Getting around.

        Transport options include bike rental, garage, private parking, rent a car in the hotel, shuttle service, shuttle service from and/or to the airport, valet service, taxi, public transport.

        The Gran Meliá Fénix is located less than 300m from the nearest Metro station.

        Gran Melia Fenix Reviews

        Guest reviews are submitted by our customers after their stay at Gran Melia Fenix

        Average guest rating

        8.4
        out of 10
        Exceptional
        Based on 221 reviews

        Rating by category:

        Dining
        9.1
        Location
        9.1
        Rooms
        8.3
        Service
        7.9
        Value
        7.9

        Individual guest reviews

        • Older travelers

          The lobby was beautiful

          The rooms were extremely small specially the bathroom where you could not have two people at the same time I believe they were design by the same architect of the soviet submarines. It was booked as a premium double room with outside view the view was a brick wall that you could count the bricks

          • Average rating
            6.2
        • Family with children

          Great service, excellent location, very nice and helpful staff

          • Average rating
            9.6
        • Single

          Exceptional friendliness of the staff, style of the interior, functionality and comfort.

          • Average rating
            10.0
        • Single

          Only there for a very short time, but very friendly staff and room was very comfortable and quiet.

          • Average rating
            8.8
        • Couple

          Overall a pleasant hotel with plenty of friendly staff and support. Rooms are good but small and expensive.

          1) Attempt at selling a better room / confusion of a free upgrade. Almost immediately after the booking they contacted me by email to say they had given me a complimentary room upgrade and the second option of a further upgrade. It appears complimentary room upgrade was not the case - our room was good but small and standard, there was no complimentary upgrade. Being pushed to pay an extra 60 euros a night more for another upgrade with a view was not good customer service. Due to a late flight we arrived at 1am and the night concierge did not have the diplomacy and courtesy to deal with the situation in a satisfactory manner. We left with a bad taste in our mouths after already spending a lot of money for the rooms anyway. The lack of flexibility from the night staff was not pleasant. 2) Poor internet facilities. No internet available in the room. Also, wifi in the lobby area was broken. They're saving grace was internet available in the business room but this was not convenient. No satisfactory internet in a 5 star hotel in 2011 - incredible. After paying so much money for this hotel I would have expected more in this area.

          • Average rating
            7.4
        • Older travelers

          Flew in late for a night in Madrid before getting train from Chamartin station mid-am next day. Extremely comfortable superior room (upgraded at a modest cost from deluxe); excellent facilities. Reception staff very attentive/ helpful (good spoken English) both on arrival and at check out, dealing with queries re Wi-fi, local restaurants, means of transport to station. No queues at reception. Excellent buffet breakfast.

          Our room was on the 5th floor. There were also rooms on the 6th floor. Whenever the people walked around in the room above our room you could hear their footsteps. It did not distrub us but we were surprised that the noise was so noticeable in our room from the room above, given that this is a grand old hotel, apparently of very solid construction.

          • Average rating
            9.2
        • Older travelers

          The staff were very pleasant & very helpful. The location is very central to all the necessary activities. Very good value for the money. I have no hesitation to strongly recommend the hotel for my friends. Next time I'm in Madrid , I will be at Grand Melia Felix . Dr M. Mamdouh Aker , Urologist & Commissioner General for ICHR,Palestine

          honestly,neither my wife ,nor myself have anything to complain of

          • Average rating
            10.0
        • Single

          Overall was excellent & I was plan to come to it again whereas one of my friend recommend to me other hotel in the city center near to everything there. Therefore, I don't come again due to location of this hotel. I like the chocolate every day they supply.

          Nothing.

          • Average rating
            8.8
        • Older travelers

          The staff were fantastic, very professional and attentive. Excellent breakfast buffet.

          We thought that the bar prices were too high, even for a 5 star hotel.

          • Average rating
            7.8
        • Couple

          fantastic rooms that have views - opulent fit out good location for tourism and shopping

          expensive bar tab

          • Average rating
            9.2
        • Older travelers

          The hotel staff and the localization.

          We changed our room because it was very small.

          • Average rating
            10.0
        • Couple

          Hotel has the perfect location - close to historical center, inside the shopping heart of the city, few steps to metro station, neighbourhood is attractive, quiet and safe. Reception staff is very helpful and speak fluent English. Rooms are very cosy and well-furnished in a classical style. We also liked DVD-set in the room with USB-connection.

          • Average rating
            10.0
        • Couple

          The rooms were fantastic and the service was very very good. Location is perfect for walking around the shopping area. Definately would stay here again.

          The shower was a bit strange as water was all over the floor everytime you take one.

          • Average rating
            10.0
        • Single

          Good attention to detail. Friendly.

          Breakfast was very good quality but a little expensive; would be considerable for a family.

          • Average rating
            9.2
        • Group of friends

          Lovely old hotel in a great location.

          Their health club was closed. The alternative they offered was a club 20 minutes away...a 5-star hotel should alert travelers when an important amenity like this is closed or offer a better compensation.

          • Average rating
            9.2
        Show big map »

        Why book with us?

        Low prices
        Enjoy our best price guarantee and special offers.
        Free cancellations
        Usually cancellations can be made without charge close to your arrival date (check policies).
        Guaranteed room
        You get instant confirmation directly from the hotel's reservation database.

        Hotel Awards 2014

        SpanishHOTEL AWARDSHighly RecommendedMadridGran Melia Fenix

        According to guest reviews, the hotel has been rated asBest Spa Hotels in Spain

        Use Badge