The hotel was spotless with very attentive staff with excellent service.

The hotel was relaxing and spotless, with very attentive and excellent staff with excellent service. The location was incredible close to the train Station.

Hotel was relaxing, we liked this place.

The rooms were huge and new-fashioned with the futon and the stone bathroom, as example, just what we needed. The location was excellent, just next door to other restaurants and points of interests and Gora Station and an onsen.

Clean hotel in a traditional building right by the hill, Tokyo and other restaurants. New-fashioned room with tradiotional decor and excellent bathroom. Stunning and fantastic location, right beside Gora station. Attentive service overall. Late check out.

The setting was quite good and unbeatable within easy reach of an open - air museum.

We were in a queen room with a safe, central heating, and tea and coffee making equipment. The location was great and handy for walking around Gora Park. Excellent and knowledgeable staff of the venue with excellent service...

The hotel offers delicious meal in the morning with western food and green tea, for example.

The room was huge with a safe box, television, and a fridge.

Location not far from the volcano and the lake and the five lakes. Breakfast with western food and also green tea. Pretty friendly staff, always with a smile.

Affable, excellent personnel with excellent service. The rooms with stunning mountain views. Favourable location just next door to the cable car and transport and the Hakone tourist loop, minute walk from Hakone Museum of Photography. Wonderful base for exploring Hakone.

The private onsen in the room was amazing, perfect for relaxing during the Christmas holidays. Another highlight was the large and well-equipped room, which had everything I needed. The hotel's location was also a major plus, with easy access to nearby attractions and transportation options.

The staff was not very attentive or helpful during my stay. I had to repeatedly request for my futon to be prepared, which was quite frustrating.

We got a room with a hot tub. The bed was very comfy, and it was convenient to have coffee/tea makers and a fridge. The hotel's location was incredible, short walk to Pola Museum, transport and the Hakone tourist loop, and the private outdoor onsen. Furthermore, to the Hakone or Gora area.

The staff - some of them were very rude.

The room was spotless, had essentials, like hair dryers, a bidet and bath sheets. Mountain view was worthy, the staff were really friendly and brilliantly friendly people with excellent service. It was in a favourable location minute walk from Hakone Museum of Photography:)))

My bed was very uncomfortable, unfortunately.

fairly clean property with outstandingly accommodating and really accommodating staff.

We loved the location, just a short walk from the train station and close to the Hakone outdoor museum. The hotel facilities were fantastic, including the hot springs baths and private bedrock bath. The staff were incredibly friendly and attentive, and the daily selection of breakfast items was a nice touch.

Nothing I didn't like to be fair.

The location was amazing, with beautiful views and easy access to transportation. The check-in experience was top-notch, with a complimentary drink and foot bath. The staff were friendly and helpful. The private onsen was a fantastic experience. The facilities, including the public onsen, were great.

Was all great.