Cleanliness, hotel facilities, breakfast, and staff were all excellent.

Nothing at all.

Spacious room comparatively for the price.

Lack of security - you don't need a hotel key card to get into the elevator. Also flight of stairs leading up to the entrance of hotel - difficult access when you've got pieces of large luggage.

The location was convenient and easily accessible. The staff were helpful and accommodating. The rooms were clean and comfortable. The amenities provided were satisfactory.

It was all superb.

The hotel was easy walk to akihabara and right by hibiya park. Bed was comfortable.

All the staff were very helpful and courteous as you expect in Japan. The room was kept very clean with bed linen and all towels changed every day. The comfort of the room was compromised as it was small which is the style in Tokyo although it was advertised as a Double Superior. Their was insufficent hanging space for our clothes but we were there for 9 nights. Overall good vfm and good location.

Very good location! Just a few minutes from Shimbashi station and metro. Ginza and Yurakucho stations are near as well. Many restaurants and 24h.minimarts are around. Big kettle in room, internet and flat screen tv

Everything is a little shabby, but to be honest - everything is clean!

Great location, within walking distance of public transportation and various shops and restaurants. The staff was friendly and accommodating, allowing early check-in and providing assistance with any questions. Free English language newspaper was a nice touch.

The room size was quite small, making it difficult to move around comfortably. the lack of accessibility, with no elevator at the entrance, could pose a challenge for those with mobility issues.

I find some of the staffs at reception were very friendly and helpful.

It was not convenient that the airport transfer service from Narita does not stop at this hotel.

located in Ginza, very international & expensive area, could have been anywhere else in the world. My room was very small and located on the back side if the hotel, it smelled fried oil from the restaurants nearby.

The hotel was in a prime location with easy access to public transportation and local attractions. The room was well-equipped with a clean and modern bathroom. the complimentary Wi-Fi was fast and reliable.

The room was quite small, which could be a downside for those traveling with a lot of luggage. , the breakfast options were limited and not very appetizing.

The hotel is located just few minutes walk from the jr station Shimbashi, my room (superior single) was convenient and quiet.

Quick walk from Shimbashi station on the JR line. Was relatively the cheapest option in proximity to central Tokyo and hence we chose this.

Didnt live up to the Nikko brand. They rate themselves as 4star, but the rooms are old and fairly small. We visited in October, and they had switched off the airconditioning unit due to which the room was fairly stuffy. They provided us a pedestal fan instead. We were quite uncomfortable as a result. Would rather put in some extra money and stay in a newer property.

We stayed at this luxury hotel and were impressed by its prime location down a quiet alleyway. The staff were friendly and provided exceptional service. The room amenities were top-notch, including a well-stocked mini-bar, in-room air conditioning, and a television. The dining restaurant offered delectable meals and the staff ensured that we had a truly enjoyable dining experience.

We highly recommend this place to our friends!

Really good location. Room was bigger than expected, pleasantly surprised. Good sized bathroom also. Thermos for heating water in room, instead of kettle, took a bit of getting used to but was ok after awhile.

No wireless Internet available in the whole hotel.

The location was ok if it was not raining and if you have light luggage. Some staff were ok.

Some of the staff at reception were not very helpful. One did not even bother to understand what I was saying until I said something in Japanese and then suddenly everything else I said in English became clear to him. On checkout day it was raining heavy so I asked a young female staff what is the best way to get to the train station and she utter something that I could not understand so I asked her to please say again but instead she keep saying to me to repeat myself and threw her hands in the air both palms facing upwards. I think the gesture is pretty rude. Then her supervisor came and asked if she could help and asked me if I would like to pay for the umbrellas as taxis may not be willing to send us over the short distance. In the end I stood in the rain to flag down a taxi myself, and paid a nice tip to the taxi for his good service picking up and dropping my luggage off in the rain. If you can help it, please try to stay somewhere else.