Fairmont Empress Hotel - Victoria  5 stars

721 Government Street, Victoria, Canada, V8W 1W5  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Steam bath

Jacuzzi

 Breakfast

In-room breakfast

Continental breakfast

Overview

Located near the city center, the three-star hotel Fairmont Empress is being surrounded by most popular sights of Victoria.

The hotel with the classical facade and fully equipped rooms provides its guests with public hotel parking.

All 477 non-smoking air-conditioned guestrooms offer the guests DVD player and mini-bar as well as free of charge hotel high-speed internet.

The hotel serves its guests all meals in buffet form.

The nearest airport is Victoria Inner Harbor, located 1.3km away from the hotel.

Year renovated   2009.  Number of rooms   477.

City Center Victoria - 2700 ft
Airports Victoria Inner Harbor (YWH) - 5000 ft, Victoria International (YYJ) - 15.8 mi
Restaurants The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian) - 200 ft, Afternoon Tea - The Fairmont Empress Hotel (cuisine: Tea Room) - 200 ft
Parks Thunderbird Park - 600 ft, The Robert Bateman Centre - 1000 ft
Ski areas Ogden Point Breakwater - 1.4 mi

Rooms

General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Dining options

Guests of the hotel are offered to taste meals in a buffet form. Lunch and dinner may be chosen from à la carte menu.

The nearest places to eat are the following:

The Empress Dining Room is a fine-dining restaurant offering breakfast and dinner daily.

Bengal Lounge is a colonial-style lounge famous for its curry buffet lunches and dinners.

Afternoon Tea in the Lobby is a tradition in Victoria for almost a century and the hotel offers its guests to join it.

All visitors are offered a full breakfast for a fee. 

Services

Fax/photocopying facilities as well as secretarial services are available onsite.

Free hotel high-speed internet is available in the hotel rooms.

Leisure

Guests may relax at the indoor swimming pool.

Additional features

Rooms/facilities for people with disabilities as well as child care are possible onsite.

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Facilities

General
  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/Club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled
Internet

High-speed internet access is available in the hotel rooms at CAD 15 per day.

Wireless internet is available in public areas at CAD 15 per day.

Guest Parking

public hotel parking is possible on site and the rate is CAD 30 per day.

private hotel parking is possible on site and the rate is CAD 30 per day.

Services
  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service
Dining facilities
  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge
  • Picnic area/Tables
  • Coffee/Tea in lobby
Meeting facilities
  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying
Children's facilities
  • Cribs available
  • Babysitting/Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club
Leisure facilities
  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Indoor swimming pool
  • Live entertainment
  • Fitness center
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Shiatsu massage
  • Garden area
Room view
  • City view
  • Courtyard view
  • Harbor view
Room facilities
  • Individual air conditioning
  • Heating
  • Mini-Bar
  • Tea and coffee facilities
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • Fan/Extractor
Bathroom
  • Private bathroom
  • Bathtub
  • Hair dryer
  • Bathrobe
Bedroom
  • Premium bedding
Media
  • Paid movies/Video
  • Cable/Satellite television
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Policies

Check-In

from  1 am

Check-Out

until  1 am

Children and extra beds
  • All children under the age of 18 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

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General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Spacious Modern Double Room
Check Prices
Fairmont Empress Spacious Modern Double Room Hotel information
Fairmont Empress Spacious Modern Double Room Hotel information
Fairmont Empress Spacious Modern Double Room
Fairmont Empress Spacious Modern Double Room
Bed type: King Size bed or 2 Queen Size beds or Queen Size bed
Size: 305 sq. feet
View: City view, Harbor view
Room facilities
    Fairmont Double Room
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    Fairmont Empress Fairmont Double Room
    Fairmont Empress Fairmont Double Room
    Fairmont Empress Fairmont Double Room
    Fairmont Empress Fairmont Double Room Hotel information
    Fairmont Empress Fairmont Double Room Hotel information
    Bed type: King Size bed or Double Bed or Queen Size bed
    Size: 400 sq. feet
    View: Harbor view, City view, Courtyard view

    Single Room (Fairmont/ Room Only)

    Room facilities
      Triple Room
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      Bed type: Triple
      Fairmont Suite
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      Fairmont Empress Fairmont Suite Suite
      Fairmont Empress Fairmont Suite Suite
      Fairmont Empress Fairmont Suite Fairmont King
      Fairmont Empress Fairmont Suite Fairmont King
      Bed type: King Size bed
      Size: 550 sq. feet
      View: City view, Harbor view
      Room facilities
        Fairmont Junior Suite
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        Fairmont Empress Fairmont Junior Suite Suite
        Fairmont Empress Fairmont Junior Suite Suite
        Fairmont Empress Fairmont Junior Suite Fairmont King
        Fairmont Empress Fairmont Junior Suite Fairmont King
        Bed type: King Size bed
        Size: 400 sq. feet
        View: Harbor view
        Room facilities
          Deluxe Double Room
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          Fairmont Empress Deluxe Double Room Hotel information
          Fairmont Empress Deluxe Double Room Hotel information
          Fairmont Empress Deluxe Double Room Hotel information
          Fairmont Empress Deluxe Double Room Hotel information
          Bed type: King Size bed or 2 Queen Size beds or Double beds
          Size: 400 sq. feet
          View: Harbor view, City view

          Double Room (Deluxe/ Room Only)

          Room facilities
            Deluxe Triple Room
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            Bed type: Triple

            Triple Room (Deluxe/ Room Only)

            Moderate Double Room
            Check Prices
            Bed type: Queen Size bed
            Size: 220 sq. feet
            Room facilities
              Signature Double Room
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              Fairmont Empress Signature Double Room Signature Room
              Fairmont Empress Signature Double Room Signature Room
              Fairmont Empress Signature Double Room Signature
              Fairmont Empress Signature Double Room Signature Room
              Bed type: King Size bed
              Size: 500 sq. feet
              View: Harbor view
              Room facilities
                Luxury Room
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                Bed type: 1 Super-King Size bed or 2 Single beds or Double Bed
                Size: 305 sq. feet
                View: Harbor view

                Harbour View Deluxe Luxury

                Room facilities
                  Luxury Junior Suite
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                  Fairmont Empress Luxury Junior Suite Suite
                  Fairmont Empress Luxury Junior Suite Suite
                  Fairmont Empress Luxury Junior Suite
                  Bed type: King Size bed
                  View: City view
                  Room facilities

                    Fairmont Empress LocationWhat's nearby

                    Legend
                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

                    Click the hotel to go to the main hotel page.

                    What's nearby

                    What's nearby.

                    ity Center is in 800m

                    Pacific Undersea Gardens are in 183m

                    British Columbia Parliament Building is in 183m

                    Thunderbird Park is in 183m

                    Victoria Inner Harbor is in 183m

                    Miniature World, place to see 80 miniature displays of places, events and themes, is in 183m

                    Crystal Garden, the first convention centre, is in 200m

                    Royal British Columbia Museum, exhibiting showcases the human and natural history, is in 200m

                    Victoria Bug Zoo is in 274m

                    Royal London Wax Museum is in 300m

                    British Columbia Festival-Arts is in 400m

                    Maritime Museum of British Columbia is in 500m

                    Victoria Royal Theatre, 1416 seat theatre opened in 1913, is in 549m

                    Emily Carr House, home of writer Emily Carr, is in 700m

                    Victoria Independent Film is in 700m

                    Victoria Park is in 700m

                    Tourist attractions
                    Places of interest
                    • The Parliament Building
                      700 ft
                    • The Butchart Gardens
                      2000 ft
                    Convention centers
                    Shopping areas
                    • Market Square
                      1700 ft
                    Amusement
                    • Cosmic Reality
                      1400 ft
                    • Billiard Gallery Ltd
                      2000 ft
                    • Roots Fest Music Festival
                      2000 ft
                    • 2300 ft
                    Monuments and Landmarks
                    Museums
                    • Crystal Garden
                      400 ft
                    • 700 ft
                    • Downtown/ City Center
                      1000 ft
                    • British Columbia Festival-Arts
                      1000 ft
                    • Royal London Wax Museum
                      1000 ft
                    • Maritime Museum of BC
                      1400 ft
                    • Victoria Independent Film
                      2000 ft
                    • J J Andre Assoc Ltd
                      2000 ft
                    • Craigflower Manor and Schoolhse
                      2300 ft
                    Parks
                    • Victoria Park
                      2000 ft
                    Halls
                    • Crystal Garden Administration
                      400 ft
                    • Royal and MC Pherson Theatres
                      1700 ft
                    • City Bingo Assn
                      2000 ft
                    Universities, Institutes
                    Arboretum, Green spaces, Zoos
                    • Inner Harbor / Victoria Bug Zoo
                      1700 ft
                    Theaters
                    • The Royal Theatre
                      1400 ft
                    Marina
                    College Campuses

                    Local Attractions

                    • Art Gallery of Greater Victoria
                      5000 ft
                      1040 Moss St., Victoria
                    • Craigdarroch Castle
                      1.1 mi
                      1050 Joan Crescent, Victoria
                    • Point Ellice House
                      1.1 mi
                      2616 Pleasant St., Victoria
                    • Government House
                      1.2 mi
                      1401 Rockland Avenue, Victoria
                    • Abkhazi Garden
                      1.9 mi
                      1964 Fairfield Road, Victoria

                    Near the hotel

                    • Fairmont Empress Hotel
                      200 ft
                      721 Government St., Victoria
                    • Royal BC Museum
                      400 ft
                      675 Belleville Street, Victoria
                    • Miniature World
                      400 ft
                      649 Humboldt St., Victoria
                    • Thunderbird Park
                      600 ft
                      675 Belleville st., Victoria
                    • Parliament Buildings
                      800 ft
                      501 Belleville St, Victoria
                    • The Robert Bateman Centre
                      1000 ft
                      470 Belleville Street, Victoria
                    • Inner Harbour
                      1600 ft
                      Victoria, British ColumbiaCanada

                    Restaurants Nearby

                    • The Bengal Lounge - The Fairmont Empress Hotel

                      86% likes this, based on 374 reviews
                      Cuisine: Contemporary, Indian
                      Price Range: USD 26 - USD 100

                      200 ft
                      721 Government St

                      Phone: 250-389-2727

                    • Afternoon Tea - The Fairmont Empress Hotel

                      66% likes this, based on 320 reviews
                      Cuisine: Tea Room
                      Price Range: USD 32 - USD 53

                      200 ft
                      721 Government Street

                      Phone: 250-389-2727

                    • The Empress Room

                      69% likes this, based on 136 reviews
                      Price Range: USD 31 - USD 66

                      200 ft
                      721 Government St.

                      Phone: 250-389-2727

                    • Pescatores Seafood + Grill

                      72% likes this, based on 402 reviews
                      Cuisine: Steakhouse, Seafood, Pacific Rim
                      Price Range: USD 3 - USD 52

                      500 ft
                      614 Humboldt Street

                      Phone: 250-385-4512

                    • Milestone's Restaurant

                      74% likes this, based on 282 reviews
                      Cuisine: American
                      Price Range: USD 0 - USD 24

                      600 ft
                      812 Wharf St

                      Phone: (250) 381-2244

                    Getting there.

                    Airport Victoria Inner Harbor is in 1.3km.

                    Airport Victoria International is in 25.4km.

                    Getting around.

                    Public hotel parking is possible onsite for the rate of 28.00 CAD per day.

                    Fairmont Empress Reviews

                    Guest reviews are submitted by our customers after their stay at Fairmont Empress

                    Average guest rating

                    7.6
                    out of 10
                    Excellent
                    Based on 47 reviews

                    Rating by category:

                    Service
                    9.1
                    Value
                    8.2
                    Rooms
                    8.8
                    Location
                    9.9

                    Individual guest reviews

                    • Older travelers

                      Excellent Victorian era experience and history was very memorable.

                      Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                      • Average rating
                        9.6
                    • Couple

                      The heritage of the hotel

                      I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                      • Average rating
                        6.2
                    • Family with children

                      The location was perfec

                      The room and bathroom are not as expected

                      • Average rating
                        7.4
                    • Older travelers

                      Traditional style very grand in Brilliant location. Staff were excellent.

                      The room I had was quite hot but minor point

                      • Average rating
                        8.2
                    • Older travelers

                      This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                      The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                      • Average rating
                        7.8
                    • Single

                      Classic design, complimentary buffet and breakfast.

                      Some noise through the windows.

                      • Average rating
                        10.0
                    • Single

                      A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                      • Average rating
                        8.8
                    • Couple

                      <Love the proximity to downtown shops, restaurants and waterfront.

                      Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                      • Average rating
                        8.2
                    • Single

                      The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                      Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                      • Average rating
                        9.6
                    • Older travelers

                      Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                      That I couldn't stay longer!!!

                      • Average rating
                        10.0
                    • Older travelers

                      staff was superb

                      hotel is tired but that's a legacy of tradition

                      • Average rating
                        8.8
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                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated asBest Luxury Hotels in Canada

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