Embarcadero Pacifico Hotel & Villas Puerto Vallarta

Comentários individuais

Os comentários são ordenados por idioma e data com um máximo de 25 comentários. 

• David

  Classificação média: 1.3

  The breakfast buffet was good.

  The hotel is in poor condition and not maintained. The staff is poorly informed about resort information. Except for the breakfast buffet, the food quality is poor. We had water running across our bathroom floor and they would not give us extra towels.

  A minha classificação para este hotel é:

  • 1.0 Serviço
  • 1.6 Valor

• Classificação média: 3.9

  The hotel staff bent over backwards to accomodate, the food was good and always plenty of choices.

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 3.5 Quartos
  • 2.1 Serviço
  • 4.7 Valor
  • 4.0 Jantar

• Bill

  Classificação média: 3.3

  The inclusive bar, water aerobics, nightly entertainment!

  Weak, untrained staff, mis-communication among staff, not enough towels.

  I recently had the pleasure of staying at Club Embarcadero Pacifico. 1st and last impressions are lasting and let me tell you mine. When [we] arrived, we were treated with a very weak greeting. But the services quickly improved. My stay was semi-comfortable since my request to have my A/C fixed or have my room changed was somehow overlooked or disregarded. The food could be cooked slower (to make meat items a little more tender like beef and pork) but the fruit more than made up for this. And what is up with not being able to order a Coke in the morning? The staff is generally friendly but can stand to take a session or two in hospitality. The pool was excellent and very clean. The staff again, however, somewhat irritable and defensive when presented with a problem. When [we] were leaving, after having a nice conversation with the General Manager about how generous he was in our stay, and then later a word with the desk supervisor about erroneous telephone charges, the reception clerk continued to argue about whether certain charges were legitimate or not. This clearly showed lack of professionalism and disregard for her supervisor's signature and authority. I paid my bill with a $100 U.S. bill that should have been received at the current trade rate but was received as a $100 Pesos instead. My change was short. Another couple had experienced the same problem earlier that week. I was told there was no Internet service available when in fact there is. Overall, with a little training, this hotel can easily be a 4 Star Hotel. Because of the "small stuff" I rate this Hotel as a 3 Star Hotel. I still recommend this hotel to those tolerant of these shortcomings and perhaps points of improvement.

  A minha classificação para este hotel é:

  • 4.0 Localização
  • 2.5 Serviço
  • 3.5 Valor