Disneys Grand Californian

客户个人回顾

回顾按语言和日期排序，每次最多检阅25篇。 

• 页 1 的 33
• 下一页

• 平均评级: 3.0

  The room was immaculate and a perfect size for the four of us. The turn down service with Disney chocolates on the pillows is a very nice touch.

  我给这家酒店的评级是:

  • 3.0 超值

• The hotel is magnificent and we have never experienced such incredible service before. We were just expecting a few nibbles but breakfast is a lovely continental spread with cheeses fruit pastries etc. The pool is lovely, not as big as the Marriott next door but more luxurious. The pool attendants were wonderful, laying out 3 towels per sun lounger, with one rolled up as a head rest. We paid $299 per night for a room on the club level which we thought excellent value.

• 平均评级: 4.1

  客户种类: 有孩童家庭

  We had two rooms, one with 2 queens and one with a king and sofa bed. The views were wonderful and the beds were quite comfy. The desk staff were so kind and when we first checked in, they told us that one of our rooms seemed to have been cancelled out. Needless to say, after flying over 1000 miles for this vacation, we did not want to hear this, but in a short time, Brendon and Caleb had the problem remedied and we were in our rooms. The maid service was good and the turn-down service happened every night without fail. The grounds are immaculate and our favorite part was being able to access California Adventure Park within just a few yards of our room.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 3.2 服务
  • 5.0 超值

• 平均评级: 3.7

  客户种类: 有孩童家庭

  Expensive yes but you can't you put a price on the location. I was really glad of the special entrance to California Adventure as we were travelling with our two young children and took frequent breaks from the theme parks and enjoyed the pool. We found most of the staff to be extremely courteous and they went out of their way to accomodate special needs like meds that needed immediate refridgeration. Our quiet, clean room was on the 5th floor overlooking California Adventure - it wasn't the Ritz but was nice enough. Our bed was extremely comfortable and I appreciated it after an exhausting day in hot 92 degree weather. We had turn down service with chocolates every night and no shortage of towels etc. We enjoyed room service a few times, the club sandwich and cobb salad were lovely.

  我给这家酒店的评级是:

  • 4.0 地点
  • 3.0 客房
  • 3.8 服务
  • 4.0 超值

• 平均评级: 3.6

  客户种类: 有孩童家庭

  If you are looking for large rooms and a great value, this hotel is not for you. However, if you want the convenience of staying right in Disney's California Adventure park and the luxury of a nice resort and pool area, then the GCH may suit you. For us, we love being able to run to our room for quick breaks throughout the day. For example, we were not satisfied with our "resort view" room that was initially assigned to us this last visit. I called right away and was immediately assigned a more suitable room overlooking the hotel entrance to California Adventure.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 2.4 服务
  • 4.0 超值

• 平均评级: 1.3

  客户种类: 有孩童家庭

  Your room is preassigned so very little chance of getting one of the good views overlooking Paradise Pier. Also, 'included' is internet access which was not available in my room. That said, the lobby is very beautiful and you don't have to stay there to enjoy it.

  Disney's Grand Californian has, without a doubt, the worst $400+ rooms I have ever stayed at. If you choose valet parking you pay about double again with no credit for the self parking fee. While you are preassigned a room, they won't tell you where it is until you check in, undoubtedly, to cut down on the inevitible complaining.

  我给这家酒店的评级是:

  • 1.0 地点
  • 2.3 客房
  • 0.7 服务
  • 1.0 超值

• 平均评级: 3.9

  客户种类: 有孩童家庭

  It is a beautiful facility with great customer service. The rooms are really nothing extravagant, but they are clean and comfortable. The nightly turn-down-chocolate-on-the-pillow service is a big hit with the kids!

  Room service, although pricey, is delicious and servings are generous.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.5 客房
  • 3.2 服务
  • 4.0 超值

• 平均评级: 2.0

  客户种类: 有孩童家庭

  Each time we told the room isn't ready but will be in 10 minutes. The only way to get the room is to ask for the manager and make a fuss.

  Each year I'm surprised at the poor level of service. So we play call or walk to the front desk for 9 to 10 times. Service and friendliness - intermittent at best. The GM should be fired and someone who understands how to manage a staff to deliver a 4 or 5 star level of service should be hired.

  我给这家酒店的评级是:

  • 2.0 地点
  • 3.3 客房
  • 0.8 服务
  • 2.0 超值

• 平均评级: 3.3

  客户种类: 有孩童家庭

  You are suppose to get priority check in when you book a Concierge level room, but we didnt get that. So anyhow, we were too early to get a room, so we had them hold our luggage for us while we went to the parks. We were allowed to go to the concierge lounge and have some snacks, which was nice. We had some little snacks, grabbed some small bottles of water and went on our way.

  This trip we upgraded to the Concierge level of the Grand Californian. Concierge Experience: Nothing was even mentioned to us about any of the concierge benefits when we checked in, we had to ask about it. The Cast Member who checked us in was friendly but not very helpful. The concierge desk is right outside the lounge, they always had a line of people waiting to see them - they will make reservations for you for meals, tours, etc.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 2.2 服务
  • 3.0 超值

• 平均评级: 1.6

  客户种类: 有孩童家庭

  We arrived earlier than anticipated, we checked in our luggage and vehicle and notifed the front desk of our arrival. We were told our room would be ready by 3pm - it was not! We encountered one uncaring employee after another who did little if anything to get us into our room. Close to 4:30pm we were in front of our assigned room but could not get in. So back to the lobby we went to meet the unsympathetic employees once again. We were not in but 10 minutes before room service arrived asking if we wanted the beds turned down. Bottom line, the rates are too pricey, the rooms average, and you're still a good walk away from the entrance to Disneyland.

  我给这家酒店的评级是:

  • 2.0 地点
  • 1.3 客房
  • 1.0 服务
  • 2.0 超值

• 页 1 的 33
• 下一页