Bluebay Grand Esmeralda  5 stars

Carretera Federal Chetumal-Puerto Juarez, Km300, Playa del Carmen, Mexico, 77710  show mapSave
From  US$ 186
Best Price Guarantee
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The 5-star Bluebay Grand Esmeralda is located in old Playa del Carmen, minutes away from Cenote Chaak Tun, Whale Shark Tour and Life Extension Clinique.

Rooms

This elegant hotel comprises 980 guestrooms with cable TV, pay TV and a mirror. The individual hotel rooms feature garden views. They provide bathrooms with a hairdryer, a bathtub and a Jacuzzi.

Eat

Guests are offered a buffet breakfast served in the restaurant. Guests can unwind in the specialty restaurant, which serves fine international cuisine. Soft drinks are offered in the beer bar.

Work

Aside from 24-hour room service, concierge service and medical service, guests can also make use of a safe deposit box, a gift shop.

Relax

A plunge pool, a sauna and a thermal pool are offered for relaxation. The hotel’s fitness center has a gym, fitness classes.

Internet

Wireless internet is available in public areas and is free of charge

Guest Parking

Free Private hotel parking is possible on site.

Number of rooms   981.

Location

    hotel Bluebay Grand Esmeralda Playa del Carmen location

    Bluebay Grand Esmeralda is located in front of the natural white beach. Steps away from such Playa del Carmen attractions as Nuestra Senora del Carmen Catholic Church, El Camaleon Mayakoba Golf Club and Coba Mayan Village.

    Getting around.

    Due to its beachfront location, it will only take you a 25-minute drive to get to the Cozumel airport.

    Distance to:

    • City Center - 10.5km
    • Airport Cozumel - 21.7km

    Facilities

    General
    • Free parking
    • Car rental
    • Elevator
    • 24-Hour Front Desk
    Activities
    • Spa & wellness center
    Dining facilities
    • Bar
    Business facilities
    • Wi-Fi Internet
    Children's facilities
    • Children's play area
    Facilities for people with disabilities
    • Rooms/facilities for people with disabilities
    Room facilities
    • Heating
    • Terrace

    Policies

    Check-In

    from  3 pm

    Check-Out

    until  12 pm

    Pets

    Pets are not allowed

    Children and extra beds
    • All children under the age of 1 may stay free of charge when using existing bedding. 
    • One child under the age of 1 may stay for free. 
    • There are no extra beds provided in a room. 

    Do you manage this property? Add your hotel to drive more sales or use badges to increase conversion rate at your website.

    Rooms and availability

    Deluxe Room

    Garden view

    1 Double and 1 Single bed or Triple

    Bluebay Grand Esmeralda Deluxe Room
    Check Prices
    Bluebay Grand Esmeralda Deluxe Room
      Deluxe Triple Room

      Garden view

      Triple

      Check Prices
      Deluxe Double Room

      Garden view

      Double Bed

      Bluebay Grand Esmeralda Deluxe Double Room
      Check Prices
      Bluebay Grand Esmeralda Deluxe Double Room

        Bluebay Grand Esmeralda Location

        Legend
        Legend
        • Current hotel
        • Hotels nearby
        • Airports
        • Underground Railway Stations
        • Train Stations
        • Parks
        • Attractions for Tourists
        • Museums
        • Convention Centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Local Attractions

        • Coba Mayan Village
          2.9km
          Playa del carmen, Playa del Carmen
        • Life Extension Clinique
          6.3km
          Ave. 10 y 14 Bis, Playa del Carmen
        • El Camaleon Mayakoba Golf Club
          6.9km
          Carretera Federal Cancun- Playa del Carmen Km.298, Playa del Carmen
        • Nuestra Senora del Carmen Catholic Church
          7.4km
          15th Ave. and 12th St., Playa del Carmen
        • Cenote Chaak Tun
          7.4km
          Av. Juarez, Playa del Carmen

        Bluebay Grand Esmeralda Reviews

        Guest reviews are submitted by our customers after their stay at Bluebay Grand Esmeralda

        Average guest rating

        3.6
        out of 5
        Very good
        Based on 110 reviews

        Rating by category:

        Location
        3.6
        Rooms
        3.6
        Service
        2.9
        Value
        3.8
        Dining
        3.7

        Individual guest reviews

        • The pool area was nice and neted in the ocean twice and was awesome. Hotel was great looking, service & staff were very efficient cordial & welcoming and without exception every employee we encountered was friendly and helpful. Our room was lovely and the food was very good. The fruit, , was fantastic, the Spa was just ok.

          The beach is very poor and the beach upkeep is very poor.

          My rating for the hotel:

          • Average rating
            3.8
          • Location
            4
          • Rooms
            5
          • Service
            3
          • Value
            4
          • Dining
            4
        • Public areas were well maintained, the fountain in the middle of the pool was great and beach did not affect us as we already knew the water not clear. The hotel was fabulous, house wines were decent and the main lobby was open and very nice. The staff were very friendly, the concierge was wonderful and the rooms were clean and comfortable. Pilfered a pillow from the girls and i was fine, the food in the seafood restaurant was excellent.

          Very poor service all around and the drinks were not good.

          My rating for the hotel:

          • Average rating
            3.6
          • Location
            4
          • Rooms
            3
          • Service
            4
          • Value
            4
          • Dining
            4
        • The pool area is nice and quiet and beautiful beach especially in the part of the VIP. Overall the hotel is great and the building looks good the complex is way too spread out. The discounted prices are the best thing going right now, the staff is very friendly and entertaining, such strong water pressure and plenty of clean towels.

          The place is falling, the entry into the ocean is also very uncomfortable and the spa might as well not be there as there is no mention of services anywhere. The restaurants are unorganized and dirty.

          My rating for the hotel:

          • Average rating
            3.7
          • Location
            4
          • Rooms
            5
          • Service
            3
          • Value
            3
        • The design is cool, the rooms and resort is nice and clean, and the pool is wonderful, the food is also very good.

          Poor service.

          My rating for the hotel:

          • Average rating
            3.0
          • Rooms
            5
          • Service
            1
        • Wonderful, quiet place to stay and the service was really really good kind. The room was very nice and the restaurants were great.

          Breakfast and lunch were buffets and the food wasnt bad.

          My rating for the hotel:

          • Average rating
            4.1
          • Rooms
            4
          • Service
            4
          • Value
            4
        • Good value for the price, very nice room in the newest building and definitely worth the extra money. The staff were very helpful, the shower was the best I have ever had and the a la carte restaurants were also excellent and service to die for.

          Great hotel bad beach, the food is sub par and uncreative.

          My rating for the hotel:

          • Average rating
            4.0
          • Rooms
            5
          • Service
            5
          • Value
            4
          • Dining
            3
        • The surroundings were nice and clean, service was very poor, as well as the food quality, the staff were very friendly and helpfull, no problems at all. The room was excellent, the drinks were great and the Mexican was very good too and we were not impressed by the Italian. The pool was also spotless.

          My rating for the hotel:

          • Average rating
            3.7
          • Location
            3
          • Rooms
            5
          • Service
            5
          • Value
            2
        • Nice ocean view and great atmosphere. Well worth the money, young energetic staff and the pool was amazing, comfy chairs right in the water. The French restaurant was amazing and Italian was good.

          Service was unpredictable, the food was mediocre.

          My rating for the hotel:

          • Average rating
            3.8
          • Location
            4
          • Rooms
            4
          • Service
            3
          • Value
            5
          • Dining
            4
        • For the same price you can get better service/food/restaurants from many other resort in the area and great place to unwind, read, tan and get lost in your book. Bathrooms are nice and large, the dinner staff is probably the best.

          Worst hotel experience of my life and yes, swimming at the beach is less than perfect.

          My rating for the hotel:

          • Average rating
            3.3
          • Location
            4
          • Rooms
            4
          • Value
            3
        • Great location close to the buffet and large free form pool, the hotel is very beautiful and calm, good food, the staff is extremely friendly and accommodating. The rooms are nice, the restaurants are excellent and the service A1, facilities appeared to be well maintained.

          Bad beach.

          My rating for the hotel:

          • Average rating
            4.0
          • Location
            3
          • Rooms
            5
          • Service
            4
          • Value
            4
        • The pool area is beautiful and the water was very refreshing, the hotel's facilities are good. The staff are friendly and helpful, the rooms are beautiful, grounds are nice. The food is fantastic, excellent at each of the 3 restaurants and the buffet, the gym is well equipped.

          The beach is knee deep and poor at best.

          My rating for the hotel:

          • Average rating
            4.2
          • Location
            4
          • Rooms
            5
          • Service
            4
          • Value
            4
        • The view is great from the top f loor, drinks and food are all available at the public beach for a reasonable fee, the 2 closest hotels don't have nice beaches neither. Service and staff at the grand esmeralda is professional and prompt, the suites are even more incredible. Lunch and dinner buffets has fresh guacamole and pico de gallo, the pool is beautiful and very large.

          Our room did not have hot water and the specialty restaurants we tried were not impressive by comparison. The French was wonderful, the Mexican was not good at all.

          My rating for the hotel:

          • Average rating
            4.3
          • Location
            5
          • Rooms
            4
          • Service
            4
          • Value
            4
        • Good location, the ocean is not pretty, , for say you can not even set foot in are not accurate and a very nice place to just relax and recouperate. The staff is wonderful and the rooms are beautiful. The lines at the bars are long and the food is well presented and has a specific theme every night. The newly opened spa is an exceptional facility.

          The beach was a little ", since the hotel was not crowded, was not hard to get a seat at any time of the day and service was amazingly poor, and kind of rude. Buffets were very crowded.

          My rating for the hotel:

          • Average rating
            4.1
          • Location
            4
          • Rooms
            5
          • Service
            3
          • Value
            5
        • The site is beautiful, the beach next door at the H10 is better and i loved our stay at blue bay. The staff is excellent and rooms are well maintained. Bar service is readily available, the food is amazing and fresh fruit basket and a bottle of wine upon our arrival.

          Completely unacceptable in any hotel situation, no matter the culture and the main pool is enourmous and you'll never feel crowded.

          My rating for the hotel:

          • Average rating
            4.1
          • Location
            5
          • Rooms
            4
          • Service
            3
          • Value
            5
        • Great stay and some of the staff just seemed grouchy. Big beautiful satellite tv, the food in the extra 5 specific resturants us less good then the buffet and excellent facilities.

          My rating for the hotel:

          • Average rating
            3.7
          • Rooms
            5
          • Service
            1
          • Value
            4
          • Dining
            4
        Show more reviews

        Why book with us?

        No prepayments
        Pay at the hotel, credit card details are only required to guarantee your booking.
        Low prices
        Enjoy our best price guarantee and special offers.
        Free cancellations
        Usually cancellations can be made without charge close to your arrival date (check policies).
        Guaranteed room
        You get instant confirmation directly from the hotel's reservation database.