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Best Western Castle Lodge Motel

3 stars

Cnr Warburton, Mckinley & Rose Streets, 汤斯维尔, 澳大利亚, Q4810

Hotel Interior lobby viewRoom Room Room Restaurant Restaurant Facilities Facilities

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概述

地点

Best Western Castle Lodge Motel

到达以下地点的距离：

  • 市中心 - 1.3 km
  • 飞机场 Townsville International - 4.7 km

客房

供应量
最低消费

入住日期
退房日期
成年人每间客房
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酒店设备

概述
  • 网络接口—免费赠送
服务
  • 洗衣
房间设施
  • 非吸烟客房
  • 客房服务
  • 茶具和咖啡机
  • 有线电视
  • 吹风机
  • 闹钟
  • 迷你吧
餐饮设施
  • 餐厅
  • 酒吧
休闲娱乐设施
  • 高尔夫

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旅客反馈

查看酒店回顾
2.6
基于  5 回顾
平均客户评级
中上

酒店规定

入住

从  2 pm ( 14:00 小时 )

退房

直到 10 am ( 10:00 小时 )

取消*
  • 如果您在预达日期前不足2天取消订房，酒店将收取相当于第一晚的住房收费。
  • 如果你不取消订房甚至不出现，酒店将收取相当于第一晚的住房收费(不出现的情况下)。
    • 在您预达日期前2天取消订房不需罚款，此特权只供透过本网页预订的客户专享。
  • 此为一般酒店退订政策。请注意，退订政策可能存在差异，请在预订前进行核实。

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条款和细则

个人资料
  • 所有信息加密，并通过安全渠道发送给酒店。
  • 电邮具有防护接收垃圾邮件的功能，可用来接收预订券，如有需要，也可用来联系您。
您的费用
  • 无隐藏费用-我们的客户服务完全免费。
  • 我们不收取您的签帐卡费用。您的信用卡信息须提供给酒店确保您的成功预订。
  • 对于延误退订、预约缺席或附带特殊条件的预约，酒店将收取您的签帐卡费用。

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Best Western Castle Lodge Motel 地点

到达那里

·From: The north. Turn left at the second set of traffic lights, after the RAAF base, to reach the Best Western Castle Lodge Motel. ·From: The south. Take the city/port turn-off, Route 16 through the city, and past the hospital. The Best Western Castle Lodge Motel is on the right, one and a half kilometers from the city.

供应量
最低消费

入住日期
退房日期
成年人每间客房
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Best Western Castle Lodge Motel 评论

客户回顾是我们的用户在酒店逗留后提交的意见 Best Western Castle Lodge Motel

請參閱回顧︰

The bedroom had been serviced with new towels and bed linen etc but the previous tenants clothes, books, shoes where packed and piled up on the bedroom floor.

After a little arguing he finally decided to give us a standard, single-bed room with a roll-away bed at no extra charge (which is what he should have offered to begin with).

The husband arrived and informed us in a very brash manner that they don't have any standard rooms remaining with two beds (despite the fact that we reserved this specific type of room and our reservation was accepted).

There is a full kitchen, dining area and lounge, laundry and toilet on the lower level (street level) and upstairs there were two bedrooms and one bathroom/toilet.

Neither of these options were acceptable since we specifically reserved a room with two beds at a specific rate and they accepted our reservation without any qualms.

Secondly, in the kitchen there is a dishwasher which when opened revealed a full load of dirty dishes.

Now as there was no 'knob' on the doorwasher door to actually select a wash cycle and there was no dishwash detergent for the dishwasher I had to remove all the dirty dishes and wash them by hand.

We had to get the receptionist to come over the road to remove the items.

If they improved their customer service a bit it could be considered to be a very good budget hotel.

We were therefore part of a group of other Development Squad athletes and their managers/parents.

The next day we had a knock at the door and the manager and an electrician came in because the stove didn't work and then the dryer didn't work either so they had to get a repair man in to fix that.

However, she soon told us that she needed to call her husband to deal with an issue regarding our reservation.

The pool was very small and in a concrete enclosed area behind a wall right next to the main road so expect traffic noise.

平均客户评级:
中上
2.6
基于  5 回顾
  • 地点 3.3
  • 客房  2.6
  • 服务 1.5
  • 超值 3.0

客户个人回顾

回顾按语言和日期排序，每次最多检阅25篇。 

    • 平均评级: 2.4

      客户种类: 年青自游旅客

      Upon arrival we were greeted by a lady who seemed to be quite friendly. The husband arrived and informed us in a very brash manner that they don't have any standard rooms remaining with two beds (despite the fact that we reserved this specific type of room and our reservation was accepted). He then tried to tell us that in order to get an extra bed we must either pay extra to upgrade to an "executive" room (I can't imagine a hotel of this caliber really has anything remotely along the lines of "executive") or pay extra to get a roll-away bed placed into our standard, single-bed room.

      However, she soon told us that she needed to call her husband to deal with an issue regarding our reservation. Poor customer service; decent room quality.

      我给这家酒店的评级是:

      • 3.0 地点
      • 2.8 客房
      • 0.8 服务
      • 3.0 超值

    • 平均评级: 2.0

      客户种类: 有孩童家庭

      We were therefore part of a group of other Development Squad athletes and their managers/parents. Unfortunately when we moved in, there was someone elses belongings in the bedroom. The bedroom had been serviced with new towels and bed linen etc but the previous tenants clothes, books, shoes where packed and piled up on the bedroom floor. We had to get the receptionist to come over the road to remove the items. The next day we had a knock at the door and the manager and an electrician came in because the stove didn't work and then the dryer didn't work either so they had to get a repair man in to fix that. There is a full kitchen, dining area and lounge, laundry and toilet on the lower level (street level) and upstairs there were two bedrooms and one bathroom/toilet. The pool was very small and in a concrete enclosed area behind a wall right next to the main road so expect traffic noise. Unfortunately, one of the rooms (containing teenage boys) was entered into by a person unknown during the night (the boys forgot to lock their door) and laptop and ipod was stolen before the person was disturbed by the boys waking up. The managers/staff weren't that friendly and when I asked about a particular activity that was promoted in their brochure rack they weren't particularly knowledgeable about it suffice to say that it was "new" and "not opened long" so they didn't know anything about it and they weren't prepared to phone up and find out.

      我给这家酒店的评级是:

      • 3.0 地点
      • 1.5 客房
      • 1.3 服务
      • 2.0 超值

    • 平均评级: 3.5

      客户种类: 年青自游旅客

    • 平均评级: 2.5

      客户种类: 有孩童家庭

      供应量
      最低消费

      入住日期
      退房日期
      成年人每间客房
      检查供应量

      为什么要透过我们预订？

      • 无需预缴

        在酒店时才支付，信用卡资料只用来保证预订

      • 价格便宜

        享受我们的最低价保证和特别优惠

      • 免费取消

        一般在抵达日期前可以免费取消预订(请查看有关规定)

      • 客房保证

        用户直接由酒店的预订数据库得到即时确认

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