Best Western Alpen Resort  4 stars

Spiess Strasse 52, Zermatt, 3920, Zermatt, Switzerland, CH-3920  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities


The traditional 4-star Best Western Alpen Resort offers room service, a wake up service and 24-hour reception on site. Founded in 1980, the hotel underwent a complete renovation in 2002.

Located in the center of Zermatt, the hotel is steps away from Zermatt Fun, Gorner Ridge and Zermatt-Matterhorn Ski Resort. Just 10 minutes from the center of Zermatt.

This hotel is well based near mountains and gardens.

Zermatt GGB train station lies within a 5-minute walk. Malpensa airport is 90 minutes' drive from the hotel.


The property comprises 55 non-smoking rooms equipped with coffee/tea making facilities, air conditioning, a private balcony, a patio and satellite TV. Some of the guestrooms have wonderful views of Matterhorn Mountain. The hotel rooms come with parquet floor and wooden furniture.


Every day a complimentary breakfast is served in the dining room. At the gastronomic restaurant guests can enjoy vegetarian cuisine. Coffee can be savored in the terrace bar.


For business guests Best Western Alpen Resort offers a conference room, a meeting room and a business center, while leisure travelers can enjoy currency exchange, a garage and a lift.


The property features a game room, babysitting service and a play area for children. Best Western Alpen Resort offers sports activities including tennis, hiking and skiing.


Wireless internet is available in public areas and is free of charge.

Guest Parking

No parking available.

Number of rooms   55.

City Center Zermatt - 2300 ft
Airports Malpensa (MXP) - 54.2 mi, Lugano (LUG) - 55.7 mi
Train Stations Zermatt GGB - 1400 ft, Zermatt - 1400 ft
Bus stop - 7.0 mi
Restaurants Corbeau d'Or (cuisine: Delicatessen) - 600 ft, La Ginabelle - 800 ft
Ski areas Pollux - 1200 ft, Zermatt-Matterhorn Ski Resort - 1.7 mi
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General information



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  • Parking
  • Safe deposit box
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Concierge desk
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Tour desk
  • Designated smoking area
  • Spa & wellness center
  • Table tennis
  • Hiking
  • Bell staff/porter
  • Maid Service
  • Laundry
  • Shuttle service
Dining facilities
  • Bar/lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting room
Children's facilities
  • Child care
  • Children's play area
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Tennis
  • Solarium
  • Skiing
  • Tennis court
  • Hot tub
  • Ski pass
  • Shiatsu massage
  • Ski storage
  • Hammam
Room view
  • Garden view
  • Mountain view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Patio
  • Mini bar
  • Terrace
  • Dressing area
Living Area
  • Sitting area
  • Hair dryer
  • Cable TV
  • Analog data port
  • AM/FM alarm clock



from  2 pm


until  11 am

Children and extra beds
  • Maximum capacity of extra beds in a room is 2. 

Pets are not allowed.

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Twin Room
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Best Western Alpen Resort Twin Room
Best Western Alpen Resort Twin Room
Best Western Alpen Resort Twin Room
Best Western Alpen Resort Twin Room
Best Western Alpen Resort Twin Room
Bed type: Two Single Beds or Double Bed or Triple
View: Mountain view

Double Room

Room facilities
    Standard Triple Room
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    Bed type: Triple
    Room facilities
      Standard Quadruple Room
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      Bed type: Quad
      Room facilities
        Family Twin Room
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        Best Western Alpen Resort Family Twin Room
        Best Western Alpen Resort Family Twin Room
        Best Western Alpen Resort Family Twin Room
        Best Western Alpen Resort Family Twin Room
        Best Western Alpen Resort Family Twin Room
        Bed type: Two Single Beds
        Size: 325 sq. feet
        Room facilities
          Economy Twin Room
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          Best Western Alpen Resort Economy Twin Room
          Best Western Alpen Resort Economy Twin Room
          Best Western Alpen Resort Economy Twin Room
          Best Western Alpen Resort Economy Twin Room
          Bed type: Two Single Beds
          Size: 155 sq. feet
          View: Garden view
          Room facilities

            Best Western Alpen Resort LocationWhat's nearby

            • Current hotel
            • Hotels nearby
            • Airports
            • Underground stations
            • Train stations
            • Parks
            • Tourist attractions
            • Museums
            • Convention centers
            • Stadiums
            • Food and meals
            • General

            Hover above the icons to see hotel photo and details.

            Click the hotel to go to the main hotel page.

            What's nearby

            Popular areas
            • City Center
              2000 ft
            Places of interest
            • Gemeindeverwaltung
              2700 ft
            Convention centers
            • Vernissage Centre Culturel
              1700 ft
            • FIZ Fun In Zermatt AG
              2700 ft

            Local Attractions

            • Zermatt Fun
              5200 ft
              CP 281, Zermatt
            • The Matterhorn
              3.3 mi
            • Matterhorn Glacier Paradise
              4.1 mi
              Zermatt 3920Switzerland
            • Breithorn
              5.9 mi
            • Klein Matterhorn
              6.1 mi

            Near the hotel

            • Sunnegga Paradise
              900 ft
            • Pollux
              1200 ft
            • Stoked Swiss Ski and Snowboard School
              2500 ft
              Bahnhofstrasse 72, Zermatt
            • Matterhorn Museum
              2900 ft
              Kirchplatz, Zermatt

            Restaurants Nearby

            • Corbeau d'Or

              73% likes this, based on 42 reviews
              Cuisine: Delicatessen
              Price Range: USD 29 - USD 73

              600 ft
              Untere Mattenstrasse 12

              Phone: +41/279662660

            • La Ginabelle

              67% likes this, based on 37 reviews

              800 ft
              Vispastrasse 52

              Phone: 41-4-0279674535

            • Restaurant Chez Heini

              78% likes this, based on 117 reviews
              Cuisine: Diner
              Price Range: USD 26 - USD 101

              900 ft
              Wiestystrasse 45

              Phone: 0041279671630

            • Walliserstube Zermatt

              81% likes this, based on 119 reviews
              Cuisine: Swiss
              Price Range: USD 20 - USD 49

              1100 ft
              Gryfelblatte 2

              Phone: +41(0)27 9671151

            • Buffet Bar Sunnegga

              Cuisine: Swiss

              1000 ft
              Sunnegga 2300m

              Phone: (0)27 967 30 46

            Best Western Alpen Resort Reviews

            Guest reviews are submitted by our customers after their stay at Best Western Alpen Resort

            Average guest rating

            out of 10
            Based on 56 reviews

            Rating by category:


            Individual guest reviews

            • Family with children

              there web site says all rooms have a view of the Matterhorn. Our room was in an old wing with no view at all.You would think with 6 month advance booking i could get a better room.

              • Average rating
            • Older travelers

              Second night we had a balcony on the fourth floor facing the Matterhorn which allowed us to take photos beginning at 5 A.M. when there were no clouds around the majestic mountain. Staff had accommodated by changing rooms for us. Breakfast was very good with a wide choice of items. Provided free parking at the bw in Tasch and shuttle from/to train in Zermatt. bw in Tasch directly across street from train station. Be sure to get a token to exit the lot when you leave your car--may take time to find a staffer to give you one if you leave it until your return from Zermatt.

              First night on the first floor our balcony faced waste disposal bins. The elevator is very small--one person, one bag at a time please. Located at the eastern end of Zermatt, away from the centre and most restaruants, in an almost industrial section of the town--not the best area.

              • Average rating
            • Family with children

              close to city center, friendly staff, enough breakfast

              • Average rating
            • Couple

              The breakfast wasn't 4star at all! There was only little choice of bread, fruit salad out of a can and all was placed without love! Not what I expect of a 4 star Hotel!!!

              • Average rating
            • Group of friends

              Friendly and efficient staff. Clean and comfortable setting. Modern and well appointed rooms. Liked the blend of rustic and modern. Really liked the modern room furniture but the rustic restaurant was also charming.

              • Average rating
            • Family with children

              Nice hotel with spacious rooms. Our room had a upper level bunk section with 2 additional beds that the kids really liked. Overall a very nice hotel with exceptional breakfast.

              • Average rating
            • Couple

              The pillows provided in the room were either oversized and unusable (likely for decoration), or undersized and nearly completely flat. The comfort of the beds however was quite satisfactory.

              • Average rating
            • Family with children

              The rooms were large by European standards and the pool was fantastic!

              Not the friendliest staff we've encountered in Zermatt but the hotel was still better than expected. I've stayed in Zermatt many times in at least 5 different hotels. This one suited our family with children in the summer just fine.

              • Average rating
            • Family with children

              We enjoyed the pool and spa facilities at the end of our day. It was also really quiet and the room was very spacious, though it did not have a view.

              • Average rating
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            Hotel Awards 2014

            SwissHOTEL AWARDSHighly RecommendedZermattBest Western Alpen Resort

            According to guest reviews, the hotel has been rated asBest Luxury Hotels in Switzerland

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