The staff was really polite and the rooms were upgraded, which was great. they had a wonderful selection of delicious food for breakfast. 🌟

The hotel is very large and very beautiful, a few minutes walk from the beach. Highly recommended

The room service, one could have made more effort in cleaning the rooms but otherwise super

Spacious room, great beach, infrastructure around the hotel. Great pool!

Few dishes in the room, cooking, practically nothing, the smell of sewerage in the room.

The rooms at this hotel are mind-blowingly spacious with a breathtaking balcony view of the pools. The cleaning staff is super attentive, taking care of everything from emptying our trash cans to changing our towels upon request. The food options are jaw-droppingly diverse and delicious, and the service is top-notch. Despite some language barriers, the friendly staff is eager to help. The pools are fantastic, large, and always clean, with plenty of sun loungers available. The bathroom amenities, including a toothbrush set, were a pleasant surprise. The location is perfect, with easy access to the beach and nearby shops and tennis courts. The well-equipped 1 bedroom apartment with a LOVELY balcony was a total game-changer. The breakfast spread is always fresh and offers a wide variety of refreshing drinks. The gym being almost empty meant we had a fantastic fitness studio all to ourselves. And let's not forget the mattress - it was absolutely amazing and provided the best night's sleep.

Top location! Beautiful rooms

The plates and cutlery were unfortunately very dirty at breakfast. Partly with food leftovers stuck on. What a pity.

This place is an amazing hotel located in a great spot near a shopping area and not too far from the beach.

1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke

This place is glamorous and excellently located by the Black Sea Riviera, with exceptional services, friendly staff, and a variety of delicious meals available.

Star rating does not guarantee a good hotel. We stay at Barcelo promoted as a 5 star hotel but is not even a 3 star. Service at the reception is very poor. Lady in charge is very roud. Barcelo looks good outside that's it. Rooms are terrible. King bed is made from 2 single beds. They give you 2 small blankets too. Phones in the room are not working. When we complain they sad that they activated them only when they need to call. There was not room service menu in the rooms. We have one after we ask 3 times for it. It's all inclusive hotel but they don't have even a bottle water in the rooms. To take a shower you need to touch the walls with your body. They don't have WiFi. We left early just because of the bad experience. All what I can say don't stay in Barcelo if you are looking for 5 star hotel.

I was positively surprised by the central location of the hotel, right in the heart of all the action. The huge shopping mall located under the hotel is definitely a plus, and the beach is just a short stroll away from the hotel. The pool is lovely too.

Staff lacked basic English knowledge, and the breakfast was subpar at best.

nice rooms, nice lobby and other public areas

no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime

Great location for beach lovers, with just a short walk to the beach. Private underground parking available. Large and clean pools for both adults and kids. Spacious rooms and bathrooms. Good selection of drinks and coffee. Diverse and delicious sweet options. Afternoon entertainment for kids and live music.

Felt well taken care of, staff was friendly and helpful. Central location with good parking.

The location was perfect, just a short walk to Sunny Beach. The hotel had great facilities, including indoor and outdoor swimming pools. The room was spacious and clean, with clean towels provided daily. The all-inclusive meals were varied and delicious. The staff, especially Petra Ilcheva, were helpful and resolved any issues.

Can honestly say there wasn't anything not to like.

Nice swimming pool

The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.

Spotless, family-run hotel with excellent location on shopping mall. A wide range of options, nice food.