No complaints whatsoever, we would be happy to recommend staying here. It is clean and perfect hotel with convenient free parking.

Plenty of brilliant food, we greatly enjoyed it.

All good.

Recommend to others. Functional and fairly clean budget hotel. Bright, perfect unit with good equipment. Very easy to get from Merignac airport, just 20 km.

Good location - close to tram stop. Friendly and helpful staff.Comfortable bed

Small room with lack of storage space. Noisy grounds maintenance works.

Breakfast was great. Cheap for adults, free for children. Very quiet location but really convenient as we were on way from South to La Rochelle.

Only thing was that the air-conditioning at full was not adequate. Children were on a mezzanine which they loved but it was terribly hot all night.

As vegetarians and vegans, we loved the fact that Sure Hotel By Best Western Bordeaux Lac offers a variety of dining options that cater to our dietary preferences. The staff were very accommodating and provided us with delicious vegetarian and vegan meal options during our stay.

We felt completely secure throughout our stay at Sure Hotel By Best Western Bordeaux Lac and had no complaints at all.

We stopped off on the way north and the hotel was clean and nice with good parking. There were four of us in the room using a mezzanine area for two beds. The access was up a steep moveable stairs which the kids enjoyed but may have been difficult for older people.

Very straight forward, no frills, the staff were very friendly and helpful

The only downside was the taxi service. Probably not the staffs fault, but we were told 30 minutes, but after 75 minutes, other guests gave us a lift into Bordeaux

Clean, comfortable, quiet room. Helpful, multi-lingual staff. Convenient location near tram station. Good value for money. Adequate room with necessary amenities. Easy access to city center. Quiet suburb with minimal noise. Friendly staff, clean facilities.

Nothing, no complaints at all.

The location was useful

I have already made a complaint, it was awful. See what I added to trip advisor.comFamily rooms are tiny with not even room to site a suitcase, I had to move the tv. The ladder to the mezzanine (kids room) is nothing short of dangerous, dangerous for the kids climbing it and adults walking into it. The restaurant was worse. The surly waiter almost threw our food at us and I nearly regretted complaining about burnt Fries. Sure enough, they were replaced (by nearly burnt fries) and no apology, just a look of disgust at me questioning the wonderful cuisine. B&B is a better value for this grade of 'hotel'. At 112 Euros for a family room, this is well over priced and 9 E for breakfast in addition, it is truly awful. I have stayed in Kyriad hotels before so this appears to be a one off, but I suggest you avoid all costs. Stayed August 2011, travelled with family

The room in very good decoration. A hair dryer and bath sheets were very handy. Its location was amazing, near to ringroad of Bordeuax, central Bordeaux and golf course. Had supper enjoying drinks at nearby Brasserie st Once...

Some of the staff members were really helpful and excellent. Convenient location near Bordeaux stadium, I liked it. It was not too far from Mcdonald's, serving fast food.

The staff was not very friendly.

It was carpeted, spotless and with 2 beds.

Spent Xmas at this hotel and had a great time. The room was comfortable and clean with free coffee and a hairdryer. The key location offers great parking and a safe and quiet environment. The staff were friendly and really helpful. A bonus was being able to quickly access the tram station nearby to explore the city.

The air conditioning couldn't be turned off, which was a bit uncomfortable during the night. there was no complimentary breakfast, and I had to pay for it separately.

I don`t like Kyriad hotel beacuse its room very derty and not soap and not shampoo and not ............ !!??