Alexander House And Utopia Spa  5 stars

East Street, WEST SUSSEX, United Kingdom, RH10 4QD  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

This four-star hotel is located in 17th century mansion and surrounded by 170 acres of gardens and parkland.

The hotel’s interior is decorated in modern style with floral motif wallpapers and marble and granite corridors, while its rooms and suites are equipped with all the modern facilities you'd expect in a hotel of this class.

The eating facilities include an award-winning restaurant or modern brasserie with its own champagne bar.

It has incredible spa offering 50 spa treatments, subterranean palace of pools, stone pillars etc.

The hotel is conveniently located only in 14km from London Gatwick Airport (LGW) having easy reach to it by M23 and M25 motorways.

Year renovated   2009.  Number of rooms   58.

City Center WEST SUSSEX - 6.6 mi
Airports London Gatwick (LGW) - 5.4 mi, London City Airport (LCY) - 27.8 mi
Bus stop - 400 ft

Rooms

The hotel has double rooms with double beds, double rooms with double or twin beds, superior twin rooms with two single beds, junior suites, suites, luxury rooms, grand suites and classic rooms.

The rooms are equipped with air-conditioning, bathrooms with bathtub or shower and complimentary toiletries, Wi-Fi internet access, direct-dial phones, mini-bars and satellite TV.

Dining options

Garden Restaurant serves traditional cuisine with modern influences. Mirabelle Restaurant serves creative and high quality dishes.
Alexanders serves English and French cuisine, and the dress code applied here is smart casual, no denim.
Reflections Brasserie is an alternative restaurant for informal dining overlooking Flames Courtyard serving light snacks and three course meals.

Besides room services is available and breakfasts are served each morning.

You can start your day with a full breakfast, which costs GBP 19.50 per person per night.  A continental breakfast is served at the price of GBP 15.50 per person per night. 

Work

There is specially equipped business center with meeting and banquet facilities for various amount of guests from small to big meetings. Specialized equipment is available on request.

The rooms are furnished with everything required by the business traveler.

Leisure

The relaxation facilities include a fitness center, sauna, indoor swimming pools, spa and wellness center offering more than 50 spa services to visitors.

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Facilities

General
  • Free parking
  • Safe deposit box
  • Elevator
  • Multilingual staff
  • Concierge desk
  • Express check-in
  • Express check-out
  • Airport shuttle
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Barber/Beauty Shop
  • Tour desk
Internet

Wireless internet is available in public areas and is free of charge.

Guest Parking

Free Public hotel parking is possible on site.

Activities
  • Spa & wellness center
  • Cycling
  • Hiking
Services
  • Maid Service
  • Wedding Services
  • Valet parking
  • Laundry
  • Dry cleaning
Dining facilities
  • Bar/Lounge
  • Restaurant
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Steam room
  • Fitness center
  • Golf
  • Health club
  • Tennis court
  • Hot tub
  • Shiatsu massage
  • BBQ facilities
Room view
  • Garden view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Work desk
  • In-room safe
  • Patio
  • Balcony
  • Connecting rooms
  • Turndown service
  • Terrace
  • Dressing area
Living Area
  • Sitting area
Bathroom
  • Bathtub
  • Washing Machine
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
  • Slippers
Kitchen facilities
  • Toaster
  • Dishwasher
  • Dining Table
  • Refrigerator
  • Microwave
Media
  • Cable TV
  • LCD TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Internet access
  • CD player
  • Direct dial telephone
  • iPod docking station

Policies

Check-In

from  3 pm

Check-Out

until  11 am

Children and extra beds
  • All children under the age of 1 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of GBP 40 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

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The hotel has double rooms with double beds, double rooms with double or twin beds, superior twin rooms with two single beds, junior suites, suites, luxury rooms, grand suites and classic rooms.

The rooms are equipped with air-conditioning, bathrooms with bathtub or shower and complimentary toiletries, Wi-Fi internet access, direct-dial phones, mini-bars and satellite TV.

Superior Suite
Check Prices
Alexander House And Utopia Spa Superior Suite
Bed type: King Size Bed
Size: 560 sq. feet
View: Garden view
Room facilities
    Master Suite
    Check Prices
    Alexander House And Utopia Spa Master Suite Master
    Alexander House And Utopia Spa Master Suite Master
    Alexander House And Utopia Spa Master Suite Master
    Bed type: Double Bed
    Size: 1240 sq. feet
    Room facilities

      Alexander House And Utopia Spa LocationWhat's nearby

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      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      What's nearby

      What's nearby.

      The nearby attractions include: Standen in 3.3km, West Hoathly St. Margaret's Church in 3.5km, Wakehurst Place in 4.4km, Worth St. Nicholas' Church (Worth Church) in 5.1km, Queen Victoria Hospital in 5.6km, Hawth Theatre in 7.3km, Crawley Town Hall in 8.1km.

      Local Attractions

      • Crawley Memorial Gardens
        4.5 mi
        Haslett Avenue East, Crawley
      • British Wildlife Centre
        4.5 mi
        Eastbourne Road (A22), Lingfield
      • Nymans Gardens and House
        4.8 mi
        Handscross, Haywards Heath
      • Tilgate Park
        4.9 mi
        Titmus Drive, Crawley
      • The Warren
        5.1 mi
        The Pavement, Hay-on-Wye
      Getting there.

      The hotel is conveniently located only in 14km from Gatwick Airport having easy reach to it by M23 and M25 motorways.

      Two local towns East Grinstead and Crawley are in 9km with mainline stations to London.

      The nearest airport is London Gatwick Airport (LGW) in 14km.

      The other airports are Biggin Hill Airport (BQH) in 25.6km, Shoreham-By-Sea Airport (ESH) in 33km, London City Airport (LCY) in 44km, London Heathrow Airport (LHR) in 44km, Farnborough Airport (FAB) in 51km, White Waltham Airport in 65km, Lydd Airport (LYX) in 72km and Southend-on-Sea Municipal Airport (SEN) in 73km.

      Getting around.

      Central Train Station is in 8km.

      The hotel has private parking for guests arriving by car on-site.

      Alexander House And Utopia Spa Reviews

      Guest reviews are submitted by our customers after their stay at Alexander House And Utopia Spa

      Average guest rating

      7.8
      out of 10
      Excellent
      Based on 36 reviews

      Rating by category:

      Service
      7.3
      Value
      7.4
      Rooms
      9.0
      Dining
      8.3
      Location
      9.3

      Individual guest reviews

      • Older travelers

        it was close to the McIndoe Surgical Centre and was ideal to stay before and after my operation.

        breakfast in room was expensive and when items were missing nothing was done and no adjustment was made to our bill.

        • Average rating
          7.0
      • Couple

        The staff was always polite and helpful.

        The room we stayed in was in a rather bad condition, with the toilet and water taps broken, and not exactly clean (crisps all over the floor when we arrived). The breakfast was very basic and you better be there at least one hour before they close, otherwise the selection is even more limited.

        • Average rating
          6.6
      • Single

        Pretentious attittude of front desk and breakfast restaurant staff. Breakfast very poor value for money

        • Average rating
          7.8
      • Couple

        Wonderful spa retreat not too far from London. Beautiful rooms, great customer service an brilliant facilities. Perfect for a romantic getaway.

        I loved everything

        • Average rating
          10.0
      • Family with children

        It is a beautiful hotel

        The rooms were very hot making it difficult to sleep, even in April !!

        • Average rating
          8.8
      • Older travelers

        Very very attentive and comfortable luxury

        • Average rating
          8.8
      • Couple

        The grounds and building itself are lovely, and the staff were very attentive and friendly. The food in Reflections (?) was particularly enjoyable (we enjoyed a very well-cooked steak!).

        Unfortunately I was not impressed with what was provided in a 'junior suite' aside from floor space. There were several items within the room which were broken or looking worse for wear. Not only this, but the lack of facilities which more basic rooms in other hotels readily provide, e.g. When we arrived, the room was freezing. However there was no obvious heat source (other than the very hot fridge) and no way to control and 'invisible' heating. Mini-fridge consisted solely of a note informing us we could request a jug of milk (entirely baffling). We requested a bottle of wine to bring upstairs, but were not offered glasses so had to make to with those provided for water. Also - no mood lighting, or bin in toilet.

        • Average rating
          7.4
      • Couple

        The quality of the food at AG's

        The fact the staff had no record of our booking when we got there. They told us they would upgrade us but didn't. The shower did not work. The room was very hot with no way of regulating the heat (despite all windows open we were very uncomfortable)

        • Average rating
          3.8
      • Older travelers

        We liked hotel location and spa. Spa saved the whole stay as hotel environmemt was extremely disorganised

        Room was tiny had no air con windows did not open, asy wife is pregnant it was extremely disapoonting that we had no air flow in the room. Restaurant could work on their menu as it is not worth the price, also there could be some work done on redesigning the dinning area as it looks more lile canteen and does not go with the general image of the hotel. Reception staff was not very professional. In a booking confirmation email check out time is between 11-12pm, 11.10am receptionist called room to say we should ve checked out by 11am. We explained to her that is not what the cpnfirmation email says so she continued to argue the point.. Whatecer the check out time she should never argue with a client over such a thing where other hotels deal w

        • Average rating
          6.2
      • Single

        I have stayed here on several occasions for a spa break and have always found the staff friendly, helpful and welcoming. The treatments and spa facitities are excellent. The rooms are all very different from each other but every one I have stayed in has been luxurious, spotlessly clean and the bed so comfortable. On this occasion I found the service and quality of food in Reflextions had improved greatly from my last visit and I could not fault it. I'd give a score of 11 out of 10 if I could.

        Nothing to dislike. I'd say if you did find something not quite right, tell the staff and they are so attentive they would put it right.

        • Average rating
          10.0
      • Couple

        Yet another fantastic stay at this lovely hotel. Our room was beautiful and the staff were all very polite, helpful and took a pride in making our stay as enjoyable as possible. The spa area is fab, very relaxing and indulgent. We can't find a single fault with any part our stay and have already decided that we will be returning as soon as possible.

        • Average rating
          10.0
      • Family with children

        The evening food was not as good as I thought. Breakfast was amazing though

        • Average rating
          9.6
      • Older travelers

        Very welcoming and relaxing - just what we needed!

        The food in the fine dining restaurant was excellent although it was served very slowly. Our table was booked for 8pm and we didn't finish our meal until around 11am, which for us was too late.

        • Average rating
          9.2
      • Couple

        A friendly welcome for a relaxing stay. Lovely food. Spa pool a bit dark. Outdoor hot tub Fab. Bed a but soft. Overall a great time.

        • Average rating
          8.2
      • Couple

        It was a wonderful relaxing couple of days away. The spa was fantastic, just what my partner and I needed. My boyfriend and I were upgraded on the day to a junior suite which was perfect.

        • Average rating
          10.0
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      Why book with us?

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      Hotel Awards 2014

      UKHOTEL AWARDSRecommendedWEST SUSSEXAlexander House And Utopia Spa

      According to guest reviews, the hotel has been rated asBest Spa Hotels in United Kingdom

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