Alex Schlosshotel  4 stars

Bahnhofplatz 18, Zermatt, Switzerland, 3920  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities


The elegant 4-star Schlosshotel Zermatt offers cosy accommodation in a quiet street area of Zermatt. An example of Baroque architecture, this hotel opened in 1964 and was fully restored in 2012.

Situated in the heart of Zermatt with quick access to Klein Matterhorn, European Snowsport Zermatt and The Matterhorn. A 5-minute walk will take you to Sunnegga Paradise, Pollux and Golf Club Matterhorn.

Zermatt GGB train station lies within a 5-minute walk. A short drive from Sion airport.


Schlosshotel Zermatt offers 35 rooms fitted with a kitchen, a balcony and cable TV for a comfortable stay in Zermatt. Rooms are furnished with classical wooden furniture.


Every day a rich breakfast is served in the dining room. The Stylish bar features an open fire, a reading corner and offers hot and cold drinks.


Guests will benefit from an indoor swimming pool, a fitness room. The on-site fitness center features a gym, fitness classes.


Wireless internet is available in public areas and is free of charge

Guest Parking

No parking available.

Year renovated   2012.  Number of rooms   49.

Distance to:

  • City Center Zermatt - 1400 ft
  • Airport Sandro Pertini (caselle) (TRN) - 57.0 mi
  • Train Station: Zermatt GGB - 400 ft, Zermatt - 700 ft
  • Bus stop - 7.1 mi
  • Restaurants: Restaurant vis-a-vis (Food: Swiss) - 400 ft, Berghotel Riffelalp - 400 ft
  • Ski areas: Pollux - 400 ft, Zermatt-Matterhorn Ski Resort - 1.9 mi
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General information



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from  3 pm


until  11 am

Children and extra beds
  • All children under the age of 6 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of 30 % of the room stay per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 
  • Maximum capacity of baby cots in a room is 2. 

Pets are allowed on request


  • Safe deposit box
  • Currency exchange
  • Pets allowed
  • Elevator
  • Concierge desk
  • Storage space
  • Front desk
  • Newspapers/magazines
  • Tour desk
  • Designated smoking area
  • Spa & wellness center
  • Mini golf
  • Billiards
  • Cycling
  • Hiking
  • Bell staff/porter
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Children's facilities
  • Child care
  • Game room
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Skiing
  • Sun terrace
  • Shiatsu massage
  • Ski storage
  • Library
  • Hammam
Room view
  • Mountain view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Cable TV
  • Satellite TV
  • Ironing facilities
  • Dishwasher
  • Bathtub
  • Work desk
  • Hair dryer
  • AM/FM alarm clock
  • Telephone
  • Mini bar
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Balcony
  • Private bathroom
  • Bathrobe
  • Sitting area
  • Terrace
  • Kitchenette
  • Fireplace
  • DVD player
  • Direct dial telephone
  • Dressing area
  • Slippers
  • iPod docking station

Travelers’ questions & answers

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Boutique Junior Suite
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Alex Schlosshotel Boutique Junior Suite Junior suite
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    Alex Schlosshotel Style Double Room
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    Alex Schlosshotel Style Double Room
    Alex Schlosshotel Style Double Room
    Bed type: Double Bed
    Room facilities
      Twin Room
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      Alex Schlosshotel Twin Room
      Bed type: Two Single Beds or Double Bed or Triple
      Room facilities
        Standard Triple Room
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        Bed type: Triple
        Room facilities

          Alex Schlosshotel LocationWhat's nearby

          • Current hotel
          • Hotels nearby
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          What's nearby

          Tourist attractions
          • Zermatt
            3.0 mi
          Popular areas
          • City Center
            1000 ft
          Places of interest
          • Gemeindeverwaltung
            1700 ft
          Convention centers
          • Vernissage Centre Culturel
            700 ft
          • FIZ Fun In Zermatt AG
            1700 ft

          Local Attractions

          • European Snowsport Zermatt
            1.2 mi
            Haus Kariad, Zermatt
          • Zermatt-Matterhorn Ski Resort
            1.9 mi
          • Gornergrat Bahn
            3.1 mi
            Zermatt 3920Switzerland
          • The Matterhorn
            3.3 mi
          • Matterhorn Glacier Paradise
            3.9 mi
            Zermatt 3920Switzerland

          Near the hotel

          • Pollux
            400 ft
          • Sunnegga Paradise
            900 ft
          • Stoked Swiss Ski and Snowboard School
            1600 ft
            Bahnhofstrasse 72, Zermatt
          • Matterhorn Museum
            1900 ft
            Kirchplatz, Zermatt
          • Zermatt Fun
            4200 ft
            CP 281, Zermatt

          Restaurants Nearby

          • Restaurant vis-a-vis

            72% likes this, based on 57 reviews
            Food: Swiss
            Price Range: USD 12 - USD 45

            400 ft
            Gornergrat 3100m

            Phone: +41 27 966 64 00

          • Berghotel Riffelalp

            82% likes this, based on 14 reviews

            400 ft

            Phone: 41-27/966 46 46

          • Gandegghutte

            82% likes this, based on 21 reviews

            400 ft

            Phone: 079 607 88 68

          • Ice Buffet Bar Pizzeria

            53% likes this, based on 10 reviews
            Food: Pizza & Pasta, Swiss
            Price Range: USD 11 - USD 44

            400 ft
            Trockener Steg 2900m

            Phone: 00 41 279 67 18 12

          • Cheminee

            63% likes this, based on 35 reviews

            400 ft

            Phone: 41-27/966 29 44

          Alex Schlosshotel Reviews

          Guest reviews are submitted by our customers after their stay at Alex Schlosshotel

          Average guest rating

          out of 10
          Based on 44 reviews

          Rating by category:


          Individual guest reviews

          • Group of friends

            The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night

            • Average rating
          • Older travelers

            The trip up to the Matterhorn was magnificent.

            • Average rating
          • Older travelers

            Very friendly staff. Tim was best host we had on our entire European tour. Made up for some rude waitresses at a nearby restaurant. The hotel is properly rated at four stars. There are nicer five star hotels if you want luxury but this one seemed to be the right hotel at the right price for Zermatt.

            • Average rating
          • Group of friends

            The sevice was wonderful and immediate. We loved sitting on our balcony and viewing the Matterhorn.

            • Average rating
          • Family with children

            Potter was really helpful in getting our many luggages.

            Had to pay chf100 more per night because the check in staff says the hoteI has to charge for our 6 year old daughter who is staying with us. So ended paying chf400 per night! Most hotels do not charge extra for young kids staying with parents. So was really disappointed with this. At this rate, could have gotten much better hotel!

            • Average rating
          • Couple

            The minute we were greeted warmly by the receptionist and entered our hotel room, I know I am going to write a fantastic review about this hotel. The male receptionist is very friendly and even offered to carry our luggage to our room. We were made to feel very welcomed the minute we stepped into the reception. This is by far the most beautiful and most well decorated hotel we have ever stayed in our ten days in Switzerland. The room, dining area, lounge area, in fact every corner of the hotel is beautifully and tastefully decorated. Even the room key is very unique- it is the most antique and heaviest key I have ever carried. The jacuzzi and the room is very nice. Room is very clean. We are given a room on the first floor overlooking the Matterhorn. The breakfast is the best among all the hotels we stayed in Switzerland. There are fried bacon, eggs, a good assortment of unique tea, a variety a fresh fruit, all nicely cut, etc.. romantic background music and songs were aired during breakfast, nice lighting, nice decoration-very romantic indeed for breakfast. Everything is perfect.

            Except there is no kettle jug provided in the room. However, there is a bottle of complimentary drinking water provided. Anyway, you can easily go down to the reception counter and they will happily fill a kettle of hot water for you.

            • Average rating
          • Couple

            great location and very "swiss" The decor was beautiful and the staff was exceptional

            • Average rating
          • Single

            I loved the fact that it was so conveniently located to both the SSB and GGB stations and therefore quick and easy to find. Being from the country, I liked the smelly cow paddock I walked past before arriving at the entrance. The room was attractive and comfortable and had a view of the Matterhorn from the window. Pretty special!!

            • Average rating
          • Older travelers

            The ambience and the staff and the locataion

            • Average rating
          • Couple

            The hotel stuff was very knowledgeable, helpful and accommodating. The location is good, near both train stations.

            Unfortunately Zermatt has become too expensive, crowded and businesslike. There are definitely much better places to ski for a lot less money.

            • Average rating
          • Group of friends

            The staff is VERY friendly and want to make sure eveything goes perfectly.

            Slow wi-fi connection, the deco is out of date.

            • Average rating
          • Group of friends

            Central location. The hotel is next door to the main train station, and the Gornergrat train terminus and an E-bus stop. Several excellent restaurants are around the corner. Bayard Sports & fashion ski rental shop is 100m from the hotel. Excellent breakfast and good facilities (ski lockers, boots drying, sauna...)

            The hotel does not have a restaurant.

            • Average rating
          • Couple

            the service and the location

            the air freshener used in the room was strong

            • Average rating
          • Couple

            Everything was lovely but the staff were particularly outstanding. Look forward to staying again. Location was perfect, room very comfortable.

            • Average rating
          • Family with children

            The hotel reception staff was very nice, helpful, and welcoming.

            • Average rating
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          Why book with us?

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          Hotel Awards 2014

          SwissHOTEL AWARDSRecommendedZermattAlex Schlosshotel

          According to guest reviews, the hotel has been rated asBest Spa Hotels in Switzerland

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