Do not consider staying in this hotel unless you are there just for Thermae 2000 and like to be able to walk to the pools in your bathrobe. In that case, be prepared to pay for that privilege and to deny yourself a stay in a nicer hotel in nearby Maastricht. At this price level, you expect a certain quality of rooms and service. They are both below par. Compared to the four-star hotels we just had in Beijing and San Francisco, this hotel is both more expensive and lightyears behind in quality and service. During the evenings, apparently there is just one personnel at the reception and no-one else. Friendly personnel – it's not their fault. But don't expect anybody to show up at your room if there is a problem. The rooms and hallways look empty, uninspired, impersonal and cheapish. Little effort seems to have been spent on making you feel at home. The color scheme of our room was a combination of ash grey, poison green, white and brown; the furniture modernistic, in a depressing way. The TV set was a small antique CRT rather than the flatscreen you'd expect in a four-star hotel. If you are looking for a friendly welcome note on your bed or anything else of that kind, all you find is a PRICE LIST at the wall, in big shouting letters. Little is supposed to be fun here. The single beds are narrow, which is only nice for couples living in celebacy. Fortunately the mattresses are very good. Our room was reasonably clean and spacious (in part because of the small beds) and had a balcony with a view over a roof covered with grass and flowers. The hotel is built along a hill and has an elevator which looks like a cable car. It's funny but clunky and in need of an upgrade. Continental breakfast (included) is extensive, fresh and good quality. The pools at Thermae 2000 are nice, especially the outside pool which has a pleasant view over the valley. The water is comfortably warm and it is nice to stay outside during the summer evening. It wasn't too crowded when we were there. There is the usual massages and saunas (the latter nude only – no exceptions). There are massage chairs with (my headphones were broken). If you stay at the hotel, the entrance fee to Thermae is included, but this is little consolation. The hotel doesn't even try to live up to its price tag. Look elsewhere.

We've just spent a weekend for the second time at this marvelous hotel. The scenery is great, even now in winter, overlooking the green hillsides surrounding Valkenburg. It is a very big hotel for the region, but you never get the feeling off being overcrowded. We had the gastronomic arrangement both times and the first time it was splendid but this time the portions were way too big en were following to short (5 courses in 2 hours!). Next time we'll just have the breakfast I think. The thermae are splendid. Even in weekend it is never too crowded to have a nice relaxing time. If you're a non-smoker, don't forget to ask for a room for non-smokers. We forgot and ended up in a smokers-room... (It didn't bother to much but I prefer a non-smoker room myself.

We booked this hotel directly on their website for a great rate. You get access to the Thermae 2000 and breakfast is included as well as a bathrobe, towel and slippers for 2. For 2 persons if you would pay this all seperately you would pay the same amount but now we got a 1 night stay as well. We arrived early and the reception tried hard to get us an early cleaned room. While they contacted the cleaners we were asked to step aside. When they confirmed the room was available we were immediately helped despite the long queue that in the meantime was waiting to check in as well. The room was very spacious (above average) and this non-smoking room really was a non-smoking room. The whole experience was great (too much to sum up here). Upon checkout they forgot to include 2 body threatments that we had for over 170 euros (I expect that if I would not have told them I would have ended up not paying for them). They thanked us for our honesty and even gave us a present for that. This was a top experience!

I have stayed at this hotel many many times. it is truly first class. My wife and I enjoy the facilities of Thermae 2000 which you get for free if you stay here. This place is fantastic. The prices are good, the food and bars are great. I personally have only eaten at the main restaurant once due to it being a little over priced and the main town just down the hill have the very best of restaurants. Try the Amadaus. Oh! to be back there swimming in warm water on a cold morning or late evening. It does not get better.