Good location close to bars and restaurants of Providencia and historic centre. Comfortable and large rooms, staff helpful. Surrounding area felt very relaxed for strolling around at any time. The hotel inevitably lacks character and individuality, it is a concrete block and I imagine most rooms overlook more concrete. We think that for a transitional stop en route elsewhere it is very good, and itr certainly served our purpose. The Liguria restaurants are close by, the original is next to Manuel Montt metro and has bags of character.

Stayed here for a week and could not be more pleased. The staff were so helpful and courteous (most speak English well). The breakfast was extensive (and the coffee was great--difficult to find good coffee in Chile). The location can't be beat...two blocks to the Salvador metro station, just across the river from Barrio Bellavista and steps away from great restaurants in Providencia. The area was so safe (as opposed to staying downtown). There were two of us in this suite and we never felt as though we were in a hotel room, more of a small apartment. Bed was comfy, nice selection in the honor bar and shower was great.

Very friendly staff, some of whom spoke English. Nothing was too much trouble and they helped us with telephone calls to sort out onward bookings and car hire locally. Lots of space in rooms but no tea/coffee making stuff . Almost instantly a coffee maker appeared when we asked and this was the case with other requests. Excellent breakfast selection. Excellent location in quiet and safe area but close enough to walk to main attractions. Some rooms are better than others and we checked a couple before deciding. Overall a great place to stay.

Nos encantó este hotel, después de estar un mes fuera de España queriamos volver algo a ella. Las habitaciones son enormes, con un salón y pequeño hall. Las vistas estaban bien, y el servicio también. Utilizamos el servicio de lavanderia y no resultó caro,a pesar de que eran varias prendas. El desayuno como en todos los Nh, una gran variedad, de zumos, panes, etc e incluso tenian algún producto español, como el jamon serrano. Además estaba más o menos cerca del centro, junto a la Avenida Providencia, al lado del edifcio Telefónica, a 5 minutos de una parada de metro y a 5 minutos del barrio Bellavista.

My partner stayed one night and was pleased he was not booked in for the week! Although the service was acceptable and staff were pleasant the room was definitely "tired" and in need of refurbishment. The main problem was a lack of hot water, temperature being no more than tepid. However cleanliness was acceptable and restaurant food was good. Early morning departure by hotel transport was smooth and efficient. All in all its OK, but not what you would expect from the NH chain which generally is excellent.