My family including 2 kids ages 12 and 9 stayed for 2 nights in the JR. Suite. The Suite itself was sumptuous but we were disappointed that there was a pull out couch and not 2 beds which was not specified when we booked the room. We paid 429.00/night huge in Costa Rica standards. The grounds are meticulous and we loved the sauna , mud baths, steam room whirlpools and the pool gorgeous. The service from Felix and Oscar was top notch both went above and beyond to ensure we were delighted. The food at the restaurant has a lot to be desired and the same menu is for lunch and dinner which tires quickly. Also after paying top dollar I think you should be able to order anything you want for breakfast instead of their 1 selection. The snack in the mini bar were a rip off to say the least $5.00 for 4 oreos and cokes at $5.00!! Again can't you throw them in for free or at minimum offer free bottle water which most upscale resorts offer. You're paying a lot for your rooms your stuck there so you have to have all of your meals in addition most people are going to book their expensive packages so don't nickel and dime me on everything!! If I stayed again I'd bring lots of snacks, cold drinks and waters from the market.

Spouse and I and 36 others stayed here 2 nights as part of a tour. Incredible location, on side vent of active volcano - which supplies hot pools & sulfur mud and sauna in middle of dry coastal forest. However, it is a 1 hour ride mostly on an unpaved rutted/stony road from main Hwy ( #1). The ride is very bumpy. Lodging is in cottages or duplexes. We stayed in an lovely cottage with large room (2 dbl beds) , porch with hammock, cable TV, large bath and, immaculately clean. Local tours of the property (3 hrs) included in rates. Other activities on site, for a cost - spa, massage, horseback riding, zip lines, tours to volcano. etc Large pool and lovely hot tub area available at no cost. . Upscale resort - best of 4 places we stayed on tour. Great place for a quiet retreat or active life style. . Food excellent and staff extremely helpful and accommodating.