Myself and my husband stayed here for three nights over a weekend in April. It was a present for my husband's 30th and we were also going to a Liverpool game. We had a corner suite too, which was extremely impressive and one of the nicest hotel rooms I have ever stayed in (having travelled a good bit). The split level is a great idea-the room is spacious anyway but this creates an even greater feeling of space The lounge area was very nice to relax in when we got back in after shopping etc. The TV was huge and great to be able to swing it towards either the lounge or the bed so you could watch TV in either place easily! Ipod deck also a nice, modern touch. The decor was lovely and well maintained and facilities in room and bathroom very good. Only slightly negative comment would be the "wardrobe", not much space if you had a lot of clothes with you, but perferctly adequate for a weekend. We had no trouble with noise or with the housekeeping service. We ate in the restaurant only once, for breakfast, both food and service were good. Also had a drink in the bar a couple of the nights. Staff were friendly. Location is excellent, a two minute walk to main shopping streets and bars and restaurants. Not far down to the docks either. Liverpool wouid not be my favourite place to visit but if I can stay in this hotel every time it will be much more enjoyable!

Fawlty Towers on Merseyside! Poor service. A large flat screen TV but only 1 BBC channel and 3 Sky Sports channels. When I asked why I was told it was because 'this is a boutique hotel'! Wake up call did not happen, but later I was called to say my taxi was still waiting - yet I hadn't ordered one. Wash basins with taps so low in the basin that you have to fill the kettle from the bath tap. No separate internet cable - I was advised to unplug the phone and use the phone jack. No desk lamp, bulbs in other lamps broken. No coffee maker. Rubbish in room from previous guest. The hotel pretends to be a stylish boutique hotel but completely misses the mark.

I was shopping around for a Liverpool Boutique Hotel over the May bank holiday and was thrilled to stumble across 62 Castle Street who seemed to match all my requirements AND offer a brilliant price of ?109 per night over such a busy weekend! After checking Trip Advisor reviews I requested a corner suite which turned out to be a good move. I have to agree with theperson who reported that the check-in staff were a little lack-lustre. The reception area was very chic and funky and really set the right tone however the staff didn't. I also have to agree with another person who said that the coridors and rooms were really dark. They are lit in such a way that you think you are in a nightclub which creates a quirky feel to the place however it's not terrible practical! The room itself was totally breathtaking. Definitely one of the largest and nicest rooms we have ever stayed in. Top marks to the hotel for going the extra mile with the standard of the rooms. Ours was a split level room with double aspect views over Liverpool. The road noise was a problem however this was not the hotel's fault. The evening restaurant staff were again, a bit hit and miss but the standard of food was wonderful. Not cheap mind - comparable to top London prices. Breakfast arrived cold which was a shame and I'm sure that the quality was there but the attention to deal wasn't. This hotel needs a really good manager in it to ensure that every member of staff is working hard and it really deserves it.

My wife and I and another couple spent three nights here in rooms 207 and 208. It was recommended by another, well regarded hotel in Liverpool which was full. It is very well located ,. the bed was comfortable, and the rooms are a good size. The room was well decorated and appointed though strangely the window frames had not been modernised and were in poor condition . Despite the City Centre location and the fact that the Hotel has a sister bar which is popular and noisy, there is no double glazing .Although there was a powerful air con system in the room, one window had been left open and was hard to close. On arrival the reception staff were friendly and helpful, particularly with parking-advising us that what turned out to be an excellent secure car park in the new Liverpool One shopping centre had opened that same day. So all OK until we returned late afternoon on day 2 - a Saturday -to find our rooms had not been serviced. We rang down to be told that a shortage of staff meant that they would not be done until the next day but the receptionist would be bringing clean towels, milk for the in room tea/ coffee etc. We asked to speak to the Manager to be told that she was not available and the receptionist was trying to contact her. I said for her to please tell the manager that we would expect a substantial discount on that night's stay.This receptionist was apologetic and concerned. When we came to check out the next morning it was another receptionist that was on duty. She had no knowledge of our request for a discount and told us that the manager was not in the hotel and could not be contacted. She said if we wanted to discuss payment we would have to email the manager. I told her this was unacceptable and insisted that the manager be contacted immediately. The receptionist then contacted the manager by phone and a substantial reduction was granted. In over 30 years of stays in hotels all over the world we have never experienced no service in our room and the fact that no Management representative was on the premises to take personal charge of the situation was unacceptable (the receptionist was the only member of staff in the hotel) . Although we got our discount by being firm and insistent, the way our complaint was handled was poor Customer Relations .We had a great time in Liverpool , deservedly the 2008 European capital of culture,but next time we will choose another hotel.

We stayed in 62 Castle Street for 3 nights in May. This wasn't our first time to stay there as we had visited the hotel on 3 occasions before this. We were re-visiting as we were very impressed before. While the main building hasn't changed we felt general service in the hotel had gone down. We had booked on line with the hotel - however when I e mailed them re booking I got no replies and ended up having to ring the hotel. On the night we arrived the reception staff were more than casual - it felt like we were checking into a hostel. No information was given to us about the hotel - and only one card per room for the door - we had to ask for a card per occupant. When we checked in we were told the bar was open for another half hour but when we went into the bar they refused to serve us. No such thing as residents bar here. The bedrooms are beautiful - very comfortable beds and great black out curtains. However the sash windows don't keep out the noise so it is very noisy in the morning. Check out is not international check out time of 12 but 11. This information wasn't given to us and when it came to 11 we were harrassed by reception with countless phone calls asking us when we were going to leave. When we did check out we asked could we leave our bags somewhere while we went for brunch - the bags were left in the open beside reception - they could easily have been taken by any other hotel user. While we repeated our visit to the hotel because we loved the rooms and the central location I don't think we would go back again. Other hotels provide more information, friendly check in staff, inclusive breakfast, residents bar and often leisure facilities A hotel with great potential - which it isn't living up to