Having reached the hotel, was fairly impressed with the location. However, first night ordered a coffee (via room service), order was taken but the coffee never turned up! The staff are fairly abrupt and rude but then you get what you pay for ! Second day in and was quite enjoying the stay, even though the bedsheets were not changed, only the towel, having said that was impressed with the breakfast. There was enough to feed an army!!! I came back from being out most of the afternoon and could not get into the hotel room. A concierge noticed and used his card, to let me enter after messing around for about 20 minutes outside my door. He then went to reception, and returned and it seemed reactivated my two hotel cards in order for me to enter the hotel room at my own freedom. Half an hour in, i go to the side of my bed and look for my mobile phone and its gone!!! I reported it to reception, who were extremely unhelpful. They did have a technician come up immediately to check who had been in the room and the result was: Only me and the cleaner therefore nobody took the phone (was what was implied) Anyway moving on, they then said do I want them to call the police, what i would have preferred was to use their phone which to be fair did not allow me to call the 0845 number i thought was t mobiles at the time. i since found out it was another number (for people calling from overseas). Anyway, i had to scramble around for change, get them to change some notes, use the internet which cost me 90cz to get t mobiles lost and stolen number then change more money up in order to use their pay phone to report it missing. I then told the manager on shift that afternoon i would appreciate it if he could kindly ask the maid to put it back where she found my phone and that perhaps just perhaps she swipt it away somewhere!!!! Come on now, we all know how hard it is to retrieve numbers when some of us dont use an address book!!!! Anyway, that was 5th July approximately about 6pm, 6th july got up, did NOT have breakfast, went out for the day about 2pm. Bumped into a maid and asked for some bog roll. Two minutes later she knocks on my door saying this was the maid that cleaned my room the night before and that she heard that we said a mobile was stolen blah de blah. I nearly shed a tear for the accused housekeeper.... as i did feel a bit guilty but did make it clear to the manager of the hotel that i wasn't accusing anyone but maybe she misplaced it somewhere even though i turned the whole room upside down inside out. Even looking in the fridge for my phone. Anyway that was on the 6th july and i went out of the hotel room for the first time about 12pm.... 7th July work up with a piercing familar sound. My alarm clock from my mobile phone. Guess where it was... stuffed right under the mini bar/fridge. I knew that: i did not put it there for two reasons: 1. it was on the bedside table i placed it the one nearest the entrance of the hotel room. 2. If my mobile phone had been in the room... then why did the alarm clock not go off the day before on the 6th July!!!!! That experience really did put a big fat damper on my break in prague... especially because the people in the hotel are not friendly at all. I would go back but i would leave all valuables at home and definately use the safe next time. Also anyone reading this please please please bring with you a travel iron. The hotel is very expensive when it comes to ironing your clothes for you. I got stuck as a couple of hours before i was due to go out for a birthday meal, i asked for an iron and they said no!!! Ended up wearing some crappy baggy jeans ... was nearly in tears as if i had known i would have gone out earlier to buy an iron. I did assume though being a 4 star hotel that that was just a basic requirement. Anyway hope my review has helped.

We stayed here on a short break and found the hotel pretty much as the majority of previous reviews had stated, it was clean, a little basic but overall a nice stay. The only slight criticism is that staff dont smile a lot but I think this is the Czech way? Transport by the local tram, with a stop outside the hotel was very good and they ran very frequently to the centre of Prague. I will mention the Pizzeria just across the street which was good value and a good quality food choice.

Booked in here as it was the base for a biomedical conferece I was attending. Many of the more negative views more or less sum up my experience too., ie rude, unhelpful, aggressive staff; damp, musty, smelly rooms; uncomfortable beds; horrible, basic food (eg tripe soup), with no choices, no effort made by the waiting staff; dirty crockery and cutlery; over-priced drinks etc. To round it all off we then also found that we had been charged a "special conference rate" which was approximately three times more expensive than on-line rates. Perhaps this particular aspect was not entirely down to the hotel itself, but it certainly added to our sense of dissatisfaction and of being ripped off. This is advertised as a four star hotel. It is waaaay short of being what is recognised as a four star hotel by almost any metric in any other country. I would avoid using this hotel at all costs.

I stayed at the Pyramida Hotel for six nights during a work trip to Prague. The hotel is large and would appear to have been built in the eighties and it shows. The common areas are all a bit past their time but nevertheless well maintained. Check in was swift and my room (944) was a standard three star outfit, not quite the claimed four stars. The double bed was two beds pushed together which is never a good idea but it was very clean and functional. The bedding was all polyester and not very comfortable especially considering summer temperatures. Unfortunately the air-conditioning did not appear to work so I made do with an open window. In any case the noise from the aircon was louder than the noise from the dual carriage way just next to the hotel. A big plus was the free wifi in the room with very good connection speeds. The network can get a bit temperamental but I got a new access code from reception without any hassle. Breakfast (which was included in the ? 90/night) was acceptable but nothing special. At times there was not enough space to accommodate everyone and one part of the restaurant appeared to be sectioned off for “special” guest but I never saw anyone eating there. The hotel bar would not be out of place in “Saturday Night Fever” with its mirrored ceiling and here the staff were really awful (the others were fine), rude and unpleasant. In six days I never saw one of them smile, not even when tipping her. Access to the centre is very easy. Trams 22 or 23 take you straight to the action. Don’t be tempted to take a taxi as I got twice stuck in traffic going into town while the trams zoomed by. It is also much cheaper by tram. Access to and from the airport is about ? 20 to ?25 and takes about 15 minutes. All in all the hotel is a good choice for a budget traveller who can live with no frills. At checkout a number of my colleagues’ credit cards were denied so beware that the hotel payment system can be a bit dodgy at times.

My family and I stayed the Orea Hotel Pyramida in Prague in May 2008 and we enjoyed the hotel very much. There were a few issues, however. The first was the pool....it cost $6 an hour to use!!! The chief reason we chose the Hotel was the fact that it had an indoor pool and our son had not been in a pool since we left Georgia last November. I don't know if this is a normal European thing because this is the first time we have used a pool in a hotel in Europe but it certainly came as a shock. The other issue was even more bizarre. There is a tram stop within 100 yards of the Hotel and there is a ticket machine attached to the hotel wall. When my wife asked the lady at the currency exchange at the front desk for change for the machine she was told that she could only get half as much as she asked for. When we asked why this was we were told that they had to limit the amount of change they gave in case another guest needed change. We failed to get across to them that the worst thing that could happen if they ran out of change was that they would not be able to grant a guests request for change, which they were doing to us! If they had no change it would have been fine but they had plenty of it they just wouldn't use it so they could have it not to use. Incredible!!! Finally the manager told us that they had no responsibility to provide any service at all to guests. Any service at all. Go figure. The Hotel is very nice, Prague is great but the attitude toward service I guess is a result of the old Soviet Union days when competition wasn't a problem.