The main reason I chose this hotel was because they had advertised free internet, which was not the case. In fact, it was 10 pounds for 2hours. There wasn't a complimentary breakfast (probably normal). Everything else in the room was fine. The best thing about our stay there was the concierge service. Not only did we get 8th row seats when we inquired about the musical Wicked, but we were also completely taken care of whenever we had a question. We had to schedule a last minute flight to paris and we got alot of help getting directions involving the underground, a taxi, and bus. Loved them. The front desk wasn't that great either, not interested in helping at all. Overall, the stay was decent.

This is a nice, clean, very large and well located hotel. However, the rooms are cubicle-sized and if you are relegated to the bowels of the rooms located at the far end of the hotel (above the sports bar) be prepared to hear plumbing noises throughout the night.

stay in this hotel at the end of a cosmos tour. It was the smallest room we stay in 44 days. The double bed was against the wall, so you had to crawl over one another to get out of bed. You had to reverse into the toilet it was like a long closet. The shower was down the end of the bath in another hole, and you had to climb over the taps and spout, the handle to help you was down the other end of the bath with a wall on the other side that you could not reach. There was nowhere to put your suit case and the room was so small... avoid it costs us $300 aud a night

My teenage daughter and I stayed at the Kensington for five nights this June. The outward appearance of the hotel and physical structure was fine, but we found our room a bit lacking in the details. It never seemed like the carpet got vaccumed and I don't feel we got fresh sheets. The bathroom had obviously been remodeled, but the hot and cold were reversed in the sink and the cold knob took a bit of jiggling to get it to work. My daughter used the onsite internet(for a fee) and the computers kept crashing. The staff was helpful but not overly friendly. I'm not sure we would stay here again, but we loved the neighborhood!

Good hotel, staff great. However did not like the ?5 service charge on ordering 2 drinks,. I like to give tips if the service has been outstanding, not made to pay for it . Spoilt a good hotel.