These are some of the nastiest people I have ever met. I will never stay there again.

We arrived in Puerto Vallarta at another hotel property. It was at least 4 to 6 blocks from the main road, at the end of the beach and down a steep hill. After staying there one night , we walked to find breakfast and came across Playa Los Arcos. We had the breakfast buffet in the restaurant and decided to check room availability. They had an ocean view available and we were shown the room. It was small, but nice and the price was good. So, we told them we would be back with our luggage. We stayed at Playa Los Arcos four nights. The beach behind the hotel is great and the sevice to match. The pool area and spa are also nice. Massage is $1 a minute. The resturant is good, but a little on the high side. The overall location is in walking distance to good local restaurants, the malecon, and tourist hot spots. The singer in the bar is also good to listen to and relax after a hard day at the beach and night on the malecon. We will definently go back and stay next time.

just got home from pla. we had a great time in pv---but this review is about the resort only. we had a superior pool front oceanview room and were satisfied--room 241 was basic, 2 double beds, desk, table and chairs, dresser, tv, small bathroom, great water pressure in shower, sink on outside, balcony, and excellent ac!! the only fault i could find is that there was no full length mirror---good thing i'm not vain cuz i never knew how i looked--heehee. also i loved the hard beds---great for my back we went ai--loved the food---drinks are o k--i like good liqour---but they made some interesting concoctions. the service was excellent here---i cannot say enough about efren, alvarone, carlos and the bartenders. the guy that got our chairs for the beach was awesome too. pla is set on the best beach in pv---you have activities goin on or you can chill and just walk the beach. entertainment at night was provided by a young female singer and her accompianist who were really good---also they had some mexican shows. the pools are nice--i am an ocean person but they were very clean. i would recommend this place for families and couples.

Spent 5 days had a great time. Staff was very friendly, helpful and bi lingual. We asked for a quiet room off the street, pool side with a bay view and got it. Slight musty smell in room but was not a problem. Very comfortable bed. AC did not work at first but maintenance arrived about 5 minutes after I called and fixed the problem right away. There was a safe in the room which eliminated the need to store valuables at the front desk. Great location. Close to many good restaurants and public transportation. I would stay there again.

I would not choose this hotel again. While the lobby & beach are pleasant, the rooms are creepy. I had 3 rooms in one week. The first was so tiny, there was barely room to walk around the bed. Next, I got moved to the traffic side. It was more than noise that was troubling. The musty stench saturated the room. The shower overflowed into the bathroom & then into the bed room, as I soon found out. This must have happened a lot because some moldy stuff had grown at least a foot up the door jam. This bathroom also would not work for a heavier person. When you sit on the toilet the sink was 2 inches away from your chin. So many people had manuvered this that the toilet seat was slip-sliding away. I lost my precious sleep time after a long trip. The second night I turned off the AC & moved the bed to on open sliding glass door. This help the noise & smell. That was traded for the misquitoes, however. The final "upgraded" room ($15) wasn't much better. The advertised "3 pools" is really one pool witha barrier to allow adult/kid sides. There were plenty of screeching kids in the adult side. And the third pool is a baby pool. Nevertheless, that was enjoyable. The service was lousy. The waiters were rude & resentful. The All-inclusive was a mistake. Except for the breakfast, the buffets were not impressive. I got sick after one lunch and afterwards mostly ate at Max's just outside the hotel. That is a restraunt I would recommend. While they are always mopping the lobby, the lounge chairs are dripping with bird poop. So many things just didn't jive. There are some nice old paintings around & fresh flowers, many that have gone dead and were allowed to putrify. That was the last time I will visit that hotel.