I booked my reservation on the hotel's website, because they provided a much better rate. I must confess that I was a little concerned due to the many mixed reviews I read on different websites. I stayed at the Westpoint for six nights. The hotel could not have had a better location. It was only two minutes from Paddington Train and Tube stations and in a safe and nice area. I was lucky to get a room that did not face the two major streets (London St. and Sussex Gardens). Even though my room was indeed small, it was also very clean. The twin bed was very comfortable and linens were clean. The bathroom was small, but recently remodeled. It had a new shower, toilet, and sink. Walls and ceiling had tiles. The room was cleaned, garbage taken out, and towels changed every single day. I also had a TV, not with many channels, but I did not go to London to watch TV or sleep. The breakfast was simple (cereals, toasts, ham, and cheese), but acceptable. It could improve by adding some yogurts and fruits, but I guess it will increase the rate. It was not a big deal for me. The entire staff was courteous, polite, helpful, and friendly. And that includes reception, the breakfast room, and housekeeping. The best feature of the hotel is: location, location, location!!!!! I will stay at the Westpoint again without any hesitation.

This was our second visit. We (4 adults) stayed 3 nights Aug./05 and 6 nights April/08. Hotel hasn't changed at all. I'll start with "the good." Price. Location is fantastic. We used Heathrow Express which is a 5 minute walk from Paddington Station. We also travelled to Oxford and Windsor from Paddington. You can buy "cheap day return" tickets right at station. Numerous trains throughout the day. Don't bother booking head. Hotel is close to St. Pancras and Kings Cross for other trains out of London. There are a couple of tube lines that run through Paddington and most London attractions are a short ride and some are walkable. Lots of restaurants, pubs and shops nearby. Area around the hotel is clean and safe. Check-in and out was efficient, front desk staff helpful. Reception area very nice. Free internet which was usually available. Fairly quiet at night. Rooms, beds and bathrooms were clean. (other than the awful mildew smell of the shower curtain). Beds were old but okay. Now for "the bad." Maybe 6 nights was a few too many. I don't remember our rooms being so tiny our first visit. We booked 2 twins. One of the rooms looked into a dirty lane/back of hotel. It was very stuffy even with the window open and the outside temp. was only 10 degrees. Ventilation was poor. This room smelled of food cooking (oil and spices) the entire time. The other room was fine since it faced the side of the hotel which is a quiet tree-lined street. One of the rooms had no space for luggage. Hotel uses duvets now which are way too warm. Rugs, wallpaper and paint all need replacement. Phones in room only work with a calling card - even for local calls. Pay phone downstairs is 20p for a minute (local call). Breakfast needs to be mixed up a bit. It was the exact same 3 years ago and its the same every morning. Cornflakes, instant coffee, toast, juice. Every table gets a few slices of really bad ham and okay cheese. Its the same every morning. Breakfast service is efficient and friendly. No complaints there. Cancellation policy is 7 days. People continue to smoke in rooms. We smelled cigarette smoke regularly in the halls. The smell woke me up at 4:00 a.m. so I called the front desk. They try (but not to hard) to "track" it down. I looked out my window and saw a woman smoking in the room adjacent, holding the cigarette out the window. The smoke was wafting into our room. She quickly "butted out" when I told her to "put that cigarette out please!" Management should be more diligent and not leave it up to guests to police this problem. A quick walk throughout the hallways on a regular basis is all they need to do. I would stay in this hotel again, (for a few nights) and request a room that does not face the lane. The location and price cannot be beat. P.S. If you want good (cheap) Thai food and a large variety of beer, try The Churchill Arms on Kensington Church Street. The pub is very popular and there's a Thai restaurant at the back. Rick Steves London book recommended it and we're glad we went.

I stayed at this 'hotel' for two nights with my partner and will never return to this hotel even if i was paid to stay there. I travel all over the world with my job and have stayed in mostly 3 star hotels but this hotel is by far the worst. The room was very small and dated that no amount of cleaning would make it welcoming, the toilet was very small and the toilet door when closed was very difficult to open and when flushed the toilet kept running, the shower base was sealed with duck tape and the water had no pressure even though we were on the first floor! The tv had no remote control. The continental breakfast consisted of cornflakes, apple juice, cold toast and tea or coffee. The cooked breakfast was just as bad and tasteless. The Hotel staff were less than helpfull and even though we handed our key into reception before 9am when we returned to the hotel at 1530hrs to get ready for our evening event our room was not madeup. BE WARNED AVOID THIS HOTEL AT ALL COSTS!

Three stars??? I really can't see how it got any at all, never mind three. Even describing this establishment as a hotel is stretching the English language beyond its limit and certainly does no justice to all those REAL hotels out there. Stayed here over three nights last month - myself, my wife and our three children (two of them teenagers). I waited a couple of weeks before writing this review because I needed that time to cool down a bit before writing. We booked this place directly with the hotel because it was unclear whether they would accommodate 5 people in a family room. We were assured verbally on the phone that 5 people would not be a problem. Well it wasn't a problem until we got there and tried to check in - we almost had to beg to get them to put an extra bed in the room. Ahhh... the room!!! What a horrible smelly hole in the ground of a room it was. Even without the extra bed in there, you could hardly walk around the beds, though in hindsight, perhaps this was a blessing insofar as it minimized contact with the dirty, dreary carpet on the floor. We were only staying three days so we didn't have too much luggage with us but we still had to "live out of our suitcases" - there was not enough space/storage to facilitate complete unpacking of our one suitcase and a few small bags! This was a disappointing start to our city break. Never mind - we'll go out, get something to eat, walk the streets of London and we won't have to be back here 'til late. Well, we got back later that night and decided to go to the bar to get some quick snacks and drinks. Now, where could they possibly have put it? Aw no, No bar, No restaurant, No Snacks - Nothing! Back to our little hole in the ground - we squinted as we tried to watch a tiny 14-inch TV with only about 5 TV Stations to choose from. The beds were reasonably comfortable and the sheets were clean, but the blankets didn't smell too fresh. We were woken bright and early next morning by the staff starting their work shift just before 0700. They made quite a loud racket pushing containers and vacuum cleaners around and chatting and laughing so loudly. This turned out to be a daily ritual, and each day it continued for well over an hour. Did I mention the en suite bathroom? Indeed, we had a toilet and shower en-suite, but if you didn't enter the en suite at the correct angle, turning around or manoevering after you were in there was really quite difficult (and I'm not a large person at a mere 176cm/74kg). Oh yes, the shower... the wimpy little dribbly trickle of water that emanated from the shower-head was really quite pathetic - but apart from the discomfort factor of limited water and space, all of us taking a shower took probably three or four times longer than it should have, thereby wasting our valuable sightseeing time. There wasn't even room in there for a shelf over the wash-hand basin on which to keep toothbrushes, razor, etc - they were safely packed back into our bags after each use!! It's breakfast time - We made our way to the breakfast room. One of the walls had a floor-to-ceiling, wall-to-wall fish tank - this was really gross - the fish were large and ugly; fighting among themselves over bits of gunk in the water, and the tank's murky water looked like it could have come from the Thames itself!. Anyway, we're all very hungry and continental breakfast is complimentary. Well, when I saw it I knew why! The coffee was not freshly brewed - more like a cheap instant coffee from the 70's; the toast was cold and limp and rubbery - so rubbery in fact that I could not bite through it without gnashing. Some bits of "meat" and cheese on a plate were also provided but these too proved to be completely inedible to us. Looking through to the kitchens, I could see a team of people washing dishes in the large sink and drying them - manually!! They didn't even have a dishwasher. By the way, there's a Garfunkels just down the road - they do proper, tasty food and service with a smile. Incidentally, this so-called hotel has no pool, no leisure facilities, no lounge, no security on the baggage room (they lend you the key and you have unmonitored, unaccompanied access to everyone's bags!) no air-conditioning, no shampoo or shower gel in the bathroom (they did provide toilet paper though), no porter to assist with bags, the slowest elevator in the world (I used the stairs with my bags after waiting for 5 minutes), and absolutely nothing to recommend it. I will not darken their door with my presence ever again - not if I was paid to. Frankly, a park bench in nearby Hyde Park is more appealing. If visiting London means you have to stay here; just stay at home - it's simply not worth it.