My husband booked this hotel to celebrate my birthday with our 2 daughters for a Saturday night. He booked online and paid extra for both rooms to have 4 poster beds. On arrival we were told we were in The Coach House - should have been called the Barracks! We walked through the hotel,past the bar and off the car park there was quite a lot of newer build 2 storey accommodation - up stairs along tiled corridors it was like utility housing ...not a 15Century Coaching Inn as advertised, Well the rooms were so small it was comical to see the Argos type pine beds with canopies in them filling all the space. There was a separate area in the rooms (without windows) which housed a tv and small sofa - how anyone could ever sit in there and watch telly i dont know. My Student daughter said it reminded her of bedsit land. Anyway on returning to reception and telling the (very polite)receptionist that I could find a better room in a travel lodge she got the (very polite) manager and after saying they were fully booked - I said we`d accept a refund and leave ....two much better rooms within the main hotel were magically found and offered. We ended up with a large ,quite pleasant room within the main hotel and our daughters had a smaller but comfortable room. Decor tired and showers hand held but the staff were so lovely and wanting to please - it made a difference to the whole unpleasant situation. To be honest the rooms were fine and the rest of our stay quite pleasant . We didnt risk dinner there but ate at the fabulous Red Lion 4 miles away in Little Compton. We did eat Breakfast there which was mediochre. Overall we enjoyed our weekend but felt the Crown and Cushion just raised peoples expectations into thinking they were getting something really special when they werent.

After reading other reviews on Trip Advisor we deliberately booked a large room. Imagine my surprise to open the door to find a tiny, dark room with barely enough space to open the wardrobe door. After a quick visit back to reception we were amazed to be told that we was given the room because they thought we would prefer it - and this is after paying extra for a larger room. A swift 'upgrade' later to the room we booked and things were better. The room was 3 times the size and much more modern and light. The bathroom didn't have room for a bath though, only a shower and the moldy grouting was in need of replacement. We had an evening meal in the bar which was more than acceptable even if the steak was a little tougher than I would have liked. Unfortunately at breakfast the sausages were overdone to the extent that they were black all over - who knows why they thought it was acceptable to serve them. The public and bar areas have a good olde worlde atmosphere, but behind the scenes this hotel is in pressing need of investment to make it worth the room rates.

We were initially put into a room in the coach house with a very saggy bed. My husband asked if we could be moved to another room and the staff couldn’t have been more helpful. The bed in the new room was marginally better but by no means great. The heating could not be turned off in the new room and my husband who is a plumber asked reception for a spanner, they helpfully gave him one despite the late hour but unfortunately he couldn’t get the radiators to turn off so we did spend a very hot night! The ambience of the hotel is lovely and the staff were fantastic but it was let down by tired bedrooms and beds.

We returned as we had stayed in one of the hotel suite rooms 16 years previously.This time we booked a late availabilty deal and were expecting a fairly basic room, however to our delight we were given a lovely, large four poster room overlooking the courtyard and leisure facilities.The room, although quite dark and a long walk from reception, was exceptionally clean, well equipped and very cosy. Everyone was very friendly and helpful from reception staff to the chamber maids. Restaurant staff were very attentive the breakfast was unhurried with a great choice of foods. Use of the swimming pool and gym each morning was a bonus. This hotel is ideally placed for exploring quaint cotswold villages and Oxford city centre. I would recommend to others and will certainly return again in the near future.

We have just had a birhday party in the Barrett Shields Suite. The staff were all extremely helpful, efficient and friendly. Our guests are still commenting on how wonderful the food was. Nothing was too much trouble in the planning stage and we would definitely use the Crown & Cushion as a party venue again.