They charged the room twice deliberately, they said there was some operation mistake by their side and two months later they haven`t give us the money back yet. They haven't replied the demands from Visa, from our Bank, or from the Web site in which we booked the room. What a cheek and lack of responsability!!!!!!! PLEASE KEEP AWAY FROM THIS HOTEL AND THESE PEOPLE!!!

On arrival at the Abbey Court Hotel, I was directed to my room on the top floor. There is no lift which is fine but at £169.00 per night I expected a hand with my bag. No chance. I entered my room passing shabby furniture, paintwork and carpets on the way to be greeted by crumbs on the bedroom carpet, an empty bottle of water with its cap discarded on the floor, loose tissues on the dressing table and a bed that had been sat on. The room was too hot and I saw a notice saying to call reception to adjust the heating. However, the phone didn't work! I was disinclined to go down three flights of stairs to get the heating turned down so decided to open the window instead. That was a mistake as it wouldn't shut again and was open all night. To make matters worse, the curtains could not close because of a broken rail. The bed was comfortable but the blanket and 1950's style quilt, complete with cigarette burns, did nothing to reassure me that this was a well cared for establishment. This, together with the threadbare stool and cigarette burned chair was depressing. The shower worked fairly well once the hot and cold had adjusted itself. However, there was no hook for the shower which meant me sitting in the bath holding the shower with one hand and trying to wash my hair and body with the other. Difficult! I was there on business and had too much work to do that evening to spend time raising my concerns at the time. Like others, I will vote with my feet and not use this hotel again. It was an expensive mistake.

The hotel is in great location, just round the corner from the Tube station, but the hotel was a big disappointment for a supposed 4* establishment. On arrival the heating was not on (Late Nov.!!) so we tried to phone the reception to ask for the heating to be turned on. However the phones did not work in any of the rooms apparently. We had to request a additional cup/saucer as there was only one in our room. However when the cup did arrive, I poured my tea in it, only for the saucer to fill up with tea...the cup was cracked. The cream in the room which we used for the coffee came out in one lump!...it was "off"...and this was UHT cream! The room was quaint, old fashioned which we did not mind, however there were cigarette burns on the bedspread and furniture, and blood stains on the chair!! The curtains were a disgusting black colour. The breakfast was acceptable but nothing special (cold buffet only) And to top it all we were awoken by builders across the road working on another hotel throwing rubble down a chute! As you can guess we wil not be returning to "Fawlty Towres" in a hurry.

Dieses Hotel war vor vielen Jahren sicher mal etwas besonderes. Inzwischen sind die Zimmer abgenutzt, ungepflegt und teilweise kaputt.Das Personal war bemüht nicht mehr zu tun als unbedingt nötig. Der Chef kann mit Kritik gar nicht umgehen (pampig). Wir haben für 198.-GBP eine Himmelbett-Suite gebucht und kamen in ein nett eingerichtetes kleines dunkles Zimmer nach hinten heraus, in dem einiges kaputt war. Der nächste Nachbar war ca. 2 Meter entfernt. Durch die Fenster kam nicht nur der Wind gut durch, sondern auch die Stimmen der Nachbarn. Für den Preis reine Geldabschneiderei !!

We thoroughly enjoyed our stay at Abbey Court. I wish I would have booked for longer. The room was quiet and very comfortable and very clean. It was really a pleasure to stay. I would highly recommend the Abbey Court to anyone. Thank you, Abbey Court.