Reviews are ordered by language and date with a maximum of 25 reviews.
Great Experience
| Average rating: |
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4.9 |
Guest name: emmacca, Spokane, WA
Guest type: Young single
stayed in Jul 2008
My "regular" room was extraordinary. Beautiful furniture, linens, bathroom (with really good water pressure in the shower). Even though the hotel is right in the middle of the city, it was quiet. Great location between the Duomo and San Marco. Staff was polite, helpful and went out of their way to make my experience a good one.
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Exceeded Customer Service Expectations
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5.0 |
Guest name: MosaicArtistTX, Houston, Texas
The hotel added immensely to the enjoyment of our short stay in Florence. The facility was very pleasant and the staff was enthusiastically helpful. We were always greeted with a genuine and broad smile at the front desk. Our questions and requests were handled promptly and thoroughly. We loved the little chocolate sweets made available to guests on the hotel bar and enjoyed one each time we passed through the lobby.
The greatest commitment to customer service, however, occurred AFTER we checked out of the hotel. Several days after leaving the hotel, I could not find my beloved black sandals, which were of a discontinued style. I emailed the last two hotels where we had stayed to inquire about the lost sandals. The 1st hotel did not even respond. Il Guelfo Bianco responded promptly that my sandals were there and that they would be happy to send them to me if I provided the address. I emailed back with my home address in the United States and provided my credit card number to pay for the shipping. The hotel replied that they would send the sandals promptly and: 'We also thank you for the credit card details but we are not going to charge you anything.....its our pleasure to send them back to you!'
THIS IS THE SORT OF CUSTOMER SERVICE THAT SETS IL GUELFO BIANCO A NOTCH ABOVE OTHER FINE HOTELS!
Sharon
Houston, TX
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
The Charming Guelfo Biano
Guest name: travellersMaryland, Maryland
We recently had a wonderful stay at the charming Guelfo Bianco in Florence. Right in the inner city, a couple of blocks away from the Accademia with its David, the hotel is a quiet, tasteful oasis. Rooms are charming, service is excellent, breakfast is served in a lovely room, and the location is wonderful. We are a family of five and the hotel had a terrific apartment that served us very well. Highly recommended.
Great Location & Stay
Guest name: LuluAustin, Austin
Loved the staff, room and breakfast. The location can not be beat. A gem in the center of Florence
Charming small hotel
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4.3 |
Guest name: Grismisti, Los Angeles, California
Great location near the Duomo. Friendly staff. Delicious breakfast. Quirky comfortable rooms. I stayed at Il Guelfo Bianco in February and June this year -- both visits were very nice.
My ratings for this hotel are:
5.0 Check in / front desk
2.0 Business service
5.0 Value
4.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness