First impressions were very good, lovely setting.First room not good, were moved on request but next room was very tired looking, bedcovers had mould on them, pillows were filled with what felt like cotton wool balls, towels were grey, we all fought over the one white towel, complained but not much action, were offered another room change but did not want to keep unpacking and packing. Rat in pool on first morning . The staff at certain poolside bars were very unfriendly and children were kept waiting ages until served, very unhelpful. Shop staff also looked as if they couldn't be bothered. Hygiene in main restaurant and Creperie appalling, decidedly average food choice. A few nights we had to que to get in main restaurant. Mexican and Italian restaurants were very good and efficient service. Due to giving of free alchohol at swim up pool bar, it got very loud and out of hand and one fight was seen, not a pool for children. Night entertainment on too late, the list is endless. Good points were the beach, very Carribean. Won't be rushing back.

On arrival at our hotel room I filled our sink with water to get washed and we found that there was no lever on the tap to release the waste from the sink this was reported on 01/07/2008 and was advised by reception this would be done the same day. The sink had not been fixed by the Wednesday 2/7/2008 when we went to see Claire our rep and we advised her of this and she said she would get it sorted which she didn’t this was not fixed until our 11th day on the complex even though it was first reported on 1/7/2008 he had to get down on both knees two-three times a day after we had been washed to empty the sink this had him in some pain for most of the holiday. We also booked 3 trips with Claire Animal Adventure Park which would cost us 240 dollars, Saona Island which cost 304 Dollars and the Monster Truck Safari which was 198 Dollars both the Saona Island and the Monster Truck Safari was confirmed by Claire to be a free bar with all kinds of drink. On the Animal Adventure Trip my partner ordered a beef sandwich which actually turned out to be corned beef and I ordered a Tuna Sandwich both of these were warm as they had been left in the sun which unfortunately I did have to eat as I suffer from Type 1 insulin controlled diabetes which later on that afternoon I suffered a stomach upset due to this which made be unwell for approx 48 hours we then went to Saona Island on 3/7/2008 where we were told that we would travel by speed boat and then by paddle boat to the island this was not to be the case as we were advised that the paddle boat was faulty but when we turned up to the area to change transport there was a paddle boat there that was in working order. I also found out that there were no diet drinks and you were unable to buy any on these 2 trips to Saona island and The Monster Truck Safari I ended up drinking water all day after the trips were sold as all drinks included. The Monster Truck Safari if you could call it that was 3 stops all day and was more like a bus ride, to my knowledge a safari is a trip on land, usually in jungle or savanna environments, which is engaged in for the purpose of viewing or hunting animals. Most often, the modern safari involves viewing, photographing, and experiencing animals in their natural habitats. There was certainly no viewing of animals unless you are classing horses and pigs in people’s gardens a safari so to me this was being misadvertised. We were also plagued by the Trip advisor for cash on the Monster Truck Safari as they were calling it he was constantly asking for cash to help the poor little children and people who have nothing which made the tourists very uneasy and as if we had to give whatever we had to help these people. Without sounding awful we all have to work for our living the same way everyone else does but they thought because we were British that we had a lot of money and all of this should have been given to them not the fact that we have to work all year round to pay for our holiday abroad. All I ate for 2 weeks was rice and sweetcorn while I was there as the food that was being served you were unable to make a full meal out of. We were also plagued by ants outside of our room which nothing was done about this either. Be under no illusion this is definitely not a 3 plus hotel in fact it would be lucky to get a rating of a 2* as they are unable to keep the area clean we had birds flying in the restaurant and on one night a rat in the pool which the pools were never cleaned so god knows what diseases people could catch.