Haveing stayed in a number of london hotels that were disapointing, i wasnt expecting much from this one. What a surprise! We couldnt find any faults with this one, room perfect, staff perfect, everything A1. Only one fault is that it is hard to find as the address they give brings you to the back of it, which is on a main road and the hotel doesnt look the best from this side. but a pleasent surprise when you turn the corner. We will be back!

Was very nervous about staying here after reading some of the reviews , but was pleasantly suprised. We booked direct through hotel website for executive room with kingsize bed and extra child bed. We arrived at 13.30 and found the staff courteous and helpful, they had not put an extra bed in our room, but contacted housekeeping immediately and this was done within 10 mins while we used executive lounge.The room was a good size and clean and modern, everything worked, we had compilmentary goodies as descibed under package, only complaint was rock hard pillows but housekeeping would change these. We used executive lounge for coffee and breakfast. After a previous review we were nervous about using it for breakfast but was pleasantly suprised- the breakfast was buffet:croissants, muffins,rolls ,cereals,fruit etc.toast you did yourself. The counter stuff was cheese,salami,ham,smoked salmon, poached fish.Then there was hot items, sausage,bacon,grilled tomatoes, scrambled egg. The lounge was very quiet, not suprising really after what some reviewers had said.It wasn't top notch , but not bad either.Check out was easy and painless and staff were happy to store our backage until collection later in the day. Perhaps other travellers had higher expectations , we had none and were pleasantly suprised

I had a very plesant stay at this hotel around Christmas 2004 and was really looking forward to returning because quality hotels in London are hard to find for around 120 quid at the weekends. However, after my stay in Fall '07 I will not return to this hotel again. I arrived early in the morning. The staff looked as though I had violated a cardinal rule by arrived before 3 pm. I explained that I had just come from Prague and was very tired. It was 10:30 in the morning and I asked that when someone checked out in the category of room that I reserved could they simply ask housekeeping to clean the room next because I arrived early. I would sit in the lobby until then. They looked as though I had asked them to stay for free in the apartment suites. After keeping me waiting in the lobby for 75 mintues (even though I was assured the room would be ready in about 20), I arrived to find a dirty, under furnished room. My television and mini-bar didn't work (I'd never stayed in a hotel where a minibar could be broken), and my phone refused to call out. After waiting for a long time for a technician to come they determined the could not fix the problems and upgraded me to a junior suite. (Problems solved, so I hoped). The noise in this room from its ajoining room was tremendous. My shower did not work properly and again the room was dirty. After I could take no more, I called down to the night manager. He offerred to move me to the apartment suite. I got to that room, which was indeed lovely, but it stank of tobacco smoke. I said that I had a medical condition and needed a non-smoking room. He said he could offer me nothing else. I then politely said that perhaps it was best that i simply pay for the charges on my room (room service, telephone, etc.) but that since they had failed to provide me either a properly working, smoke-free, or quiet room that we refund my room rate and that at 9:30 in the eveing I go out into the night looking for another hotel in London. (This with a 5am car scheduled in the morning). I have never been treated do disrespectfully be a hotel manager in my life. He said that because no one else complained he could not establish the validity of my claims. He finally did find an acceptable room after hours of misery. And I thankfully left the hotel as fast as I could but not before my driver who I have used in London for years was repeatedly barked at by hotel doorman in my presence for legally parking to avoid a ticket from a traffic warden. How unprofessional can you be? Never again.

My teenaged daughter and I stayed at the Park Plaza last week for 3 nights. It couldn't have been better. We arrived early and our room was ready, even though check-in was hours away. Staff very helpful and friendly. They provided an adaptor. The bathroom was lovely. Beds very comfortable. Full breakfast was great. Sainbury's is right around the corner - great grocery store with wonderful fresh wood oven baked pizza. Good restaurants nearby. Wicked and Billy Elliot down the street. Victoria Station an easy walk - it was so easy to travel around London on the tube! Can't wait to return!

After reading some of the previous reviews, I was a bit nervous about my upcoming trip to London and my stay at the Park Plaza Victoria. Upon arriving in London, however, we found the hotel to be nothing like some of the negative reviews we'd read. The staff was courteous and helpful, the room was clean and had a view overlooking London's skyline, and we were even met by a member of staff who gave us a bottle of champagne and some chocolates to celebrate our 25th wedding anniversary. The food in the restaurant was a bit pricey, but very well done. This hotel is in central London and is within walking distance to virtually everything I wanted to see. Overall I was extremely satisfied with my stay... and would highly recommend this hotel to anyone who wanted to properly see London. As for complaints about the unfriendly staff, I would comment that the staff were very professional and reserved. They were not chatty, hilarious, or obnoxious, but did their jobs efficiently and in a friendly manner. I did notice a few Americans who wanted to strike up a conversation with staff members who were overwhelmed with other customers and were clearly not interested in talking about all of the other hotels the customers had visited, or discuss previous trips the visitors had made. They simply wanted to do their job. As for the Airco, our room was a bit warm, but once the window was opened it cooled down to a comfortable temperature. What I found out after talking to another visitor to London was that most Londoners considered cold to be about 80 degrees, whereas we Americans seem to insist on meat-locker temperatures to remain comfortable. Again, I found nothing to complain about and enjoyed my trip very much