we stayed at the auberge universel for 10 days as our son was taking part in the swimming olympic trials at the nearby olympic stadium. We had a room on the 4th floor which was spacious and clean. There are no complaints about this hotel. There were no problems with the elevator and lots of stairs so getting up and down was not an issue. Because of the swimming trials the hotel was fully booked and yet our rooms were always cleaned by the time we returned from morning prelims around 11am. Food is quite pricey but was good. There are quite a few cheaper places to eat within a five minute walk of the hotel. The shuttle was great although we walked most of the time as its so near to the stadium. We paid half the amount of other clubs in the downtown hotels per night. Reception staff were very helpful and friendly. We had athletes on various floors and nobody had any complaints about this hotel. I hear the renovated rooms are very nice but we were perfectly ok with the standard rooms.

The front desk service was great, but we couldn't sleep! Because the cleaning service was extremely noisy early in the morning. I don't recommend it if you want to sleep. Do not park in the underground parking because the concrete structure is crumbling, and my vehicle was cover in tinny rocks the following morning. WARNING: the quote we were given upon checking was different when we checked out.

I normally only stay at franchise hotels but I was booked in here as part of a group. The lobby and restaurant are very nice, but that is where it stops! We were put in a room on the 5th floor and the minute I walked in it was like a slap in the face. The room is totally unrenovated with stucco on the walls, a worn out FILTHY carpet, black mould on the bathtub grouting (A LOT OF IT), old worn out bedspreads that were pilled all over and in general very disgusting. Old is one thing but if it were clean it may not have been too bad. In this case the dirt collected behind the furniture and around the carpet baseboards had been there a long time. i pulled out the night stand, OH MY GOD! then I pulled up the chair cushion and trust me you would not want to know the filth there. I have seen cleaner motels. The next step is to either check out and find another hotel or see if there is a better room. After voicing my disgust with the front desk I was moved to a room on the 7th floor and I must admit that this room is up to most of the industry standards. So if you are planning to stay here it's BUYER BEWARE! The duty manager did mention that the 7th floor has been renovated, so ask for that floor. The rest of the place is a DUMP!