The location is excellent. On the plus side the bed was comfortable, breakfast was perfectly adequate and I was fortunate enough to get my car parked. But the room...! It was described as a 'superior' and thus cost more. However, it was rather like being in a timewarp from forty years ago. The bathroom in particular was far too small with not even a shelf to put a toothbrush on! The shower was merely an attachment to the bathtaps which required a minute's worth of juggling the hot and cold taps to obtain an acceptable temperature balance. For a bathroom of this size a shower cubicle and no bath would have been better. Woefully inadequate. In the bedroom itself the light fittings would have been more appropriate in an industrial unit, there was no radio, even through the television and no internet access for ones laptop (standard and free in many chain hotels). One computer in the reception area offered internet access - at a fairly stiff price. It is not a bad hotel, just one that is in desperate need of modernising. And the occasional smile from the reception staff would not go unappreciated!

The carpark is a bit cramped, but fairly typical of most London hotels. Excellent check-in procedures and surroundings. The room smelt a bit smokey, as did some of the corridors, but a friend pointed this out and was immediately moved to a newly decorated room. The food was good, although the staff seemed a bit keen to get cleared up on a Friday evening. There was an event in the main dining room with a singer, so we were located in an adjoining room. The location of the hotel overlooks Blackheath with the village a few minutes walk away. There are several good restaurants in the village, we chose the French Bistro for our party of seven and would highly reccomend this. As most hotels located in older buildings, a fresh lick of paint and de-squeaking of the floorboards wouldn't go amiss. Altogether, an excellent stay, I hope our hosts book us there for next year!

I stayed here with my partner for 1 night and 1 night was enough. I thought the hotel was dire! The room needed a total update, the floorboards creaky and uneven (felt like I was going to fall through the floor) and the decor hideous. It was extremely noisy and furthermore there were drunken arguments and fireworks outside our room. The light pollution was terrible and you could hear people walking up and down the hallway at night. Upon returning to the hotel at night the security guards were rude, instead of asking for our key they just said "oi" and used hand gestures. The next morning we saw the staff blatantly helping themselves to the breakfast buffet and one staff member pushed infront of another hotel guest cutting him off. Upon checkout the staff were surly and rude, not even so much as a thank you. The only positive I thought was the fact the sheets were clean. It was certainly NOT worth the extortionate amount of money we paid. Do not fall for the website. I would advise that if you want a good nights sleep to stay away away from this hotel at all costs.

Wanted to redress the balance of some of the reviews on this hotel. 4 of us have just come back from a weekend staying here and thoroughly enjoyed it. Rooms spotless and of importance the staff were excellent very friendly and couldn't do enough for us. We didn't have the breakfast so can't comment on that. We had a great weekend so much so we are all booking again and taking our children with us this time. Whether we were lucky I don't know ,but all the staff were friendly. One thing the rooms are extremley warm wiythout the radiators being on so be prepared for that.

OK Hotel- looks nice from the outside, Reception decorated nicely. Rooms were reasonably clean, except from lots of hair in the bath-plug. The thing that REALLY let it down was the complete rudeness of the reception staff. Not one smile, not one enquiry about our stay, etc, very rude and obviously customers are nothing but a hindrance! I could not believe the way that the shift leader spoke to the couple in front of me, and then she even swore in full earshot of us queueing to check in! I could not believe the treatment we were givem, I certainly would not be staying there again and fully intend to reccommend that no one else I know does either! Very poor.