I stayed in these houses last year we had a ball. well i wish i could say the same for this time. what a disaster. the houses are beautiful and well kept but the houses were freezing there was no hot water for the week-end and we had to go to the holiday inn to my sister to have a shower on the morning of the wedding. there was damp patches all over the seeling in the en-suite. the people we with had to go home early as they could not stand the cold any longer. they had 2 infants with them and one of the infants had a cold when they were leaving. i found this astonishing because we were charged 1000.00 euro for the houses. when we were leaving we complained to the receptionist in the hotel she was anything but helpfull.

Staff employed simply do not seem to be trained in customer servive. We made the booking directly with the hotel over the phone and they promised to send on written confirmation which they never did. On arrival, they had no record of this. Luckily there was a room available however, it was a smoking room and the smell still lingered. Given that this was a bank holiday weekend, we had no choice of an alternative. We were also informed on checking in that food was available in the bar until 9 but as there was a wedding on, we probably should avoid the bar between 6-8 as they wouldn't be able to faciliate serving the wedding and residents requiring food! This is simply unbelievably that a hotel can take bookings but can't actually cater for the numbers. We paid good money to stay here and being told we cannot be provided with food at certain times is just not acceptable in an area that relies soley on Tourism. That night, at 2 am, there was a kncok at the bedroom door and a key card was used to open the door and a man walked in! When we mentioned this at reception next morning, the staff said they had not been told about this incident but acknowledged that it must have been a member of staff given that a keycard was used and asked if we were being noisy! Notwithstanding that a member of staff checking this would simply have to listen outside a room before entering, we were asleep..in darkness. The staff had the audacity to blame us for the intrusion. Breakfast is also poor. There is limited staff on and no-one seats you. Tables weren't cleared quickly. It is self service but once we queued for food and sat down, we had to wait to ask staff for cutlery which took ages to arrive while our breakfasts got colder and colder. We aslo ordered tea and were brought out one small pot. The was slammed down on the table. When we requested a 2nd (there were two of us), the member of staff pointed to the tiny pot and said it was already there. We were just shocked that there was an issue with bringing a 2nd pot of tea - afterall, they do only contain one teabag so it wasn't a desperately unreasonably request. The overall attitude was unpleasant, unpolite, unfriendly and unhelpful. If you are parting with good money to pay for staff to meet basic requests than this isn't the place for you. We felt we were a burden and no apology was proffored for the midnight intrusion. There is an abundance of accommodation in Killarney so take the time to choose an alternative if at all possible to get treated properly. I also emailed the hotel about all the above issues and having not received so much as an acknowledgement, I wrote to them...funnily enough I am still awaiting a response! This is clearly not a company I would wish to leave any more hard earned money with.

Nice hotel, staff are friendly and all our requests were dealt with promptly. Decor is good and it appears as though the place was refurbished in the last few years although our room was begining to show some signs of wear and tear. If you are going to stay there be sure and ask for a room that doesnt face the gravel carpark to the side - the noise from cars turning a few feet from where you are sleeping was dissapointing. The beds are comfy though and you get a proper duvet - on the downside the showers have a shower curtain which is a pet hate of mine, gets sucked in towards you when the shower is turned on and is generally not hygienic. Food there is ok - but its nothing special despite the decor of the restaraunt and the prices they are charging. If I was going to Killarney again I would probably have a look at some other hotels before automatically returning to this one - all in all not a bad place though.

Abbiamo soggiornato in questo hotel ad ottobre per due notti. Non posso che parlarne bene. Camere incantevoli e cibo al bar favoloso. È un ottimo punto di partenza per esplorare la zona.

Abbiamo soggiornato in questo hotel in molte occasione e penso che il suo prezzo sia ottimo. Le camere sono molto confortevoli, spaziose e arredate in modo incantevole. Lo consiglio a chiunque. L’unico inconveniente è che manca la piscina ed è ad una bella camminata dal centro di Killarney (20 minuti). Il bar è piuttosto elegante e servono cibo di buona qualità. La colazione è deliziosa e servita in un contesto molto gradevole. Ci tornerò ancora.....