Great views of central London! Convenient location. Very comfortable room. Sadly Breakfast service was chaotic. The receptionist had not passed on our booking which I had made for Nipa the Thai Restaurant, when we checked in but the restaurant manager smoothed the situation over and made us feel most welcome. The food in Nipa was delicious and the service was first-rate.

A company booked conference found me back at this hotel. I've stayed before (and will again) and it was as equally boring as last time. Excitement always happened this trip at 8AM with housekeeping BANGING on the door and then saying SORRY when opened. The bar on the 1st floor (2nd floor if you're American) is one of the most boring little afffairs that might suit the pace of an OAP (old age pensioner). The most amazing thing I observed was the cancellation of room reservations by the hotel for members of my company WHO WERE HOSTING A CONFERENCE WITH 500+ rooms and catering booked in over 4 days. That tells me that the management is a bit lax at the moment (to say the least). Otherwise, the basic nice restaurant (a v. good Thai that is nice to have once, but rarely a second time), morning buffet/english fry-up and basic room stock is as neutral as one can get in this trade. The local area doesn't fare much better as the neighbourhood is somewhat residential.

Upon walking into the Lancaster it immediately appeared to be one of the nicest hotels I've ever stayed at. It wouldn't live up to this initial impression but it was definetly still nice. First, the positives. It's in a great location for the Underground(subway) and right across from beautiful Hyde Park. The breakfast area is all glass walls overlooking the park and had wonderful service, but since the price was simply tacked onto our room when we booked we didn't realize until we were there that we were paying 18 pounds (36 US dollars!) per person for cereal, breads, and fruit. Hardly a bargain. The rooms were good size and kept well. The towel rack in the bathroom is heated to keep the towels warm, but be careful because I grabbed it or brushed it numerous times. It's right next to the door so in an awkward position. Had no problems with the A/C as evidenced by previous reviewers, and almost all of the staff seemed absolutely wonderful and willing to help with anything. We arrived early before check in and they cheerfully stowed our baggage without any problems. Most of the staff was very helpful, however the conceirge was terrible. The first time we went down we asked directions to a very famous tourist destination and he first googled it, then tried to look at it on a map and was clueless. He finally got help from another conceirge, he must have been very new. The other times we went we were given either half information and had to practically pull teeth to get complete answers or were brushed aside with our questions. However, the doorman Sebastin more than made up for it and was excellent. He basically became our conceirge, telling us about restaurants, how to get discounts on how to get around, and was both very cheerful and always willing to volunteer any information that could possibly be helpful. Saved us over 50 pounds getting to the airport while the conceirge couldn't have cared less. Overall, a very nice hotel, but be advised that it is probably overpriced. I would recommend it.

I stayed at the Royal Lancaster Hotel for two nights in May for a conference. What is good about the hotel is the friendliness of the staff, the location just outside Hyde Park is nice if you like to take a stroll through the beautiful park, the Lancaster tube station (subway) is just 1 minute walk away and the room was very clean. What was bad was that the sound insulation is practically nonexistent and the noise of the A/C system is so loud you have to keep it turned off at night. We could hear everything that went on in the next room and in the hallway and could not sleep until we found our earplugs. And when you take in to consideration that the price pr. night is a bit high, I think that all in all I cannot recommend staying at the hotel. At least we are not going to when we go to London again.

We stayed at the Royal Lancaster when our original hotel overbooked - now if we go back, this would be our hotel of choice! We had a room on the 10th floor with stunning views of Hyde Park and the city. The room was perfect. It had newer appliances, nice granite countertops in the bathroom, a large flat screen LCD TV with SKY cable, and a very comfortable bed with a comforter so cozy I wanted to bring it home! Extra services at the hotel such as room service, internet and the like were on the pricey side - but to be expected in a four-star hotel. The free breakfast was fine, pastries, muffins, cereal, toast, juice/coffee was all included or you could pay extra for eggs, sausages, bacon, etc. The tube (subway station) was directly around the corner (Lancaster Gate is the stop) and provided excellent means of transportation to all major tourist sites. A taxi lane is also directly outside the hotel main entrance for convenience (or just ask the concierge or doorman to have one pulled up underneath the hotel overhang if you don't want to walk a few extra steps, or if it's raining). There is a fantastic pub around the corner called The Swan. It sits directly across from Hyde Park and has great english staples such as Shepards Pie, Fish & Chips, Sausages & Mashed Potatoes, as well as a wonderful atmosphere. The staff was friendly and funny and we ended up spending many of our nights dining here with the lively crowds. The hotel is in an excellent location near the heart of downtown London and everything you could need is within walking distance. I would highly recommend this hotel to anyone considering a stay in London... I don't think you will regret it.