A nice clean basic hotel approx 10 mins walk to the main square which is lovely. Very comfy beds ! We had a view of the castle from our room. Visited Auschwitz which is a must ! Use krakowshuttle for collection from the airport and the visit to Auschwitz. They were excellent always on time and really helpful and friendly !.

I cannot fault this hotel, it is a 4 star hotel and fully justifies its 4 stars, I have stayed at other so called 4 star hotels that simply cannot compete. The hotel is opposite Wawel castle, about a 10 walk to the old town and about 20-25 mins to the train station. The hotel is clean and modern, the rooms are big, with comfy beds, spacious bathrooms and ours had an excellent view of the castle (ask for a room at the front). The staff are friendly and most speak good English, the bar is reasonably priced for a hotel and the hotel has an excellent pool, sauna and jacuzzi.

For a brief business trip (the sort where you don't really have time or energy to do much sightseeing), the Novotel was a good bet. The staff were consistently friendly and the choice of food in the restaurants was perfectly adequate for the time I was there. My only tourist thing was to visit Auschwitz on the Sunday when I left. This was arranged via the hotel for around GBP 100 (private taxi to drive out there and then directly to the airport) with no fuss at all. The hotel is new and in a convenient location, near the old town and with an ATM directly opposite. That's boring I know, but it's a real annoyance on business trips if there's no ATM near the hotel! Each member of staff was helpful and friendly. I would certainly choose to stay there again if business, or preferably pleasure, takes me to Krakow.

My partner brought me here for my birthday and we had a great time. When we arrived at the hotel it was bright and welcoming. The staff were very friendly and immediately welcomed you. When we went to our room we were very pleased with it as it was spacious, bright and clean. They had a beautiful birthday cake waiting for us in our room, which I was really chuffed with and thought it was a nice thought. The hotel is very modern but has a great buzz about it. The staff were all really friendly and attentive and made our stay very pleasant. The location was great as there was a tram stop right outside the door which made it very easy to get about. The hotel facilities were excellent and the breakfast was superb. I definitely recommend this hotel and will be back.