Stayed here over New Year's with my boyfriend. Great location overlooking Darling Harbour, although we had to change rooms as we had paid for a Harbour View room which at first we were not given. Very big rooms, and nice. 2 minute stroll over the bridge to the centre, and perfect location for the water taxis going round to Sydney Harbour. Perfect location. No problems whatsoever. We did not eat in the hotel, but in Darling Harbour there are loads of restaurants and bars. The Aquarium and Zoo is 2 mins away over the bridge, which was great.

The worst hotel reception I've encountered. Was given a wrong/faulty set of keys, and made to travel up and down three times between the room and the reception as they kept insisting that the keys were working fine - spent more than half an hour being locked out of our room. What makes the one-night stay worse is the most terrible reception, even when I tried to be friendly with one of the lady staff - she yawned while listening/speaking to my sister and I. So much for great hospitality. It's either a discrimination case against Asians or people who uses card memberships to earn a free night stay at the hotel.

We booked this hotel on lastminute.com.au. They offer "secret hotels" at good prices, you don't find out which hotel you've got until you book it. Anyway we decided to be adventurous and used this option. The location was good. Unfortunately we did not get a room with a view, we had a noisy street beside our window instead. My advice: if you are booking this hotel for the splendid views, make sure you get a harbourside room BEFORE you get to the hotel. We asked if there were rooms available on the other side, were told yes, but were also informed that it would cost 60 extra Aussie dollars per night. We decided not to pay any more for the room as we had the views during a previous visit to another hotel on the other side of the harbour (Four Points by Sheraton - definitely recommended :-)). The staff were not over friendly, which is unusual for Australian hotels. The internet is definitely over-priced. We didn't eat in the hotel at all, we decided to eat in the Harbourside mall across the bridge. You can get all kinds of food in the foodhall in the basement. It's well priced and a 5 minute walk from the hotel room. Access to the harbour is great from this hotel. I would recommend eating at JORDAN'S seafood restaurant if you want to enjoy some good food. Definitely book in advance, it's always busy. The food there is not cheap, but it's worth it. You can also have breakfast in and around the harbour. There is a Morrocan/ Australia retaurant which I would also recommend for dinner in the evenings close to the hotel, it's called SUMAC. The staff are really lovely and the food is great (try the chocolate cupcakes for desert, if you love food like me you will love these). Get one to share though if you have had a main course! Back to the hotel... I would stay here again if I got good rates, but I would not pay big money for this hotel!

booked two interconecting rooms over xmas and new year ,confirmed a day before was told the exact room numbers all secure arrived and waited 1 hour at check in finally saw the consultant was told rooms ready at 3 pm it was now 1 pm returned with our 2 children at 3.30 only one room ready !!!!!at 6 pm was told we can be shifted to another hotel as the 2nd rooms occupants cant be located .after much discussion we were offered other rooms so i slept with one son and my wife with the other in seperate rooms we got nmoved the next day to one larger room with a roll away .poor service and attitude never to even walk past a bad xmas experience !!!!!!!!