We were pleased with this hotel, but felt that it was a little overpriced. The hotel appeared to be trying to be a little higher-class than it really was. The staff was not super friendly and seemed put out when we asked for information and directions. Our room was nice, but had a bit of an odd smell and needed to be vacuumed much better. We could hear every word that was said in the room next to us, which was only a problem at 2AM when the "girls" returned from their night on the town. The location is great. We attended at concert at the Sony Centre, which is literally across the street. I would probably stay here again, but not at $250 per night.

I found just about everything others have said here about this hotel to be true. When I checked in for my prepaid reservation, I asked specifically for a nonsmoking room, and asked if I might have one near the back to avoid the construction noise from across the street. They said they didn't have any nonsmoking rooms available in the back at the time, but I was welcome to check back in the next morning and see if there was one I could move into. I accepted a nonsmoking room facing the front for the night, but was relieved to find that the construction noise wasn't that bad in my room and it didn't start until about 8:30 am anyway. I told them I'd decided to stick with the room they gave me to start with. It had NO smoky odor or evidence that anyone had ever smoked there, so I was fine with it. Some of the common areas of the hotel are kind of shabby, but the remodeled rooms are very pleasant and clean, if indeed European minimalist in decor, and the bathrooms are quite big. I enjoyed the free Internet access at the computers downstairs until my second evening there, when for some reason the traffic on them became so slow that even trying to access a Web site took more than a half hour. I don't know what happened, but I didn't really use their Internet service any more after that. Location of the place is great--an easy walk to and from Union Station (from which you can reach just about every other place you want to go) and plenty of attractions and restaurants around. It's true, however, that you are best off not even touching the minibar or the water bottles atop it, lest you find unexpected charges on your bill. When I checked in, even though my stay was prepaid, they insisted on putting a $50 deposit on my debit card for "incidentals." I told them there would be no "incidentals," but they insisted anyway. When I got into my room (having already read about their sensor system here and intending to touch nothing in the room containing food or drink), I saw that of several water bottles sitting on a sensor pad in the room, one was already empty. Two days later, a bottle was missing and there was an empty bottle still there. The only conclusion I could draw was that the housekeeper cleaning my room was drinking the water on the assumption that I would be billed for it. I called the front desk and asked if any incidental charges had been added to my bill for water, and said I'd noticed empty and moved bottles in my room that I hadn't touched. Sure enough, they had added charges for the water to my bill! Fortunately they agreed to remove them right away without insisting I prove I hadn't drunk the water myself, and when I checked out, they removed the deposit and didn't try to bill me for anything else. I hate to sound like a big meanie who would deny the housekeepers an opportunity for a little refreshment, but if they need to enjoy some water and a break while cleaning the rooms (and I can't blame them if they do!), why isn't the hotel paying for it? Why should the guests have to foot the bill by being charged for water the housekeeping staff drank? (I also wanted to make sure nothing was coming out of the minibar that I didn't know about but was being charged for.) There's really no need to pay hotel prices for drinks or snacks, not with a convenience store right next to the place. A tip: Assuming you're traveling alone and you brought a digital phone or phone with a camera, take a picture of the water bottles in your room as soon as you check in the room (it'll be time stamped). If they've already been drunk from, that will prove it. As for the rest of your visit, the hotel will have to believe you if you say water you didn't drink begins disappearing, but they believed me, so call the front desk right away if it happens and ask them to notify you of anything extra charged to your bill. If they're billing you for anything you didn't use, tell them right away. To sum up: This is a nice hotel at a decent price, but if you want to keep it that way, touch none of the refreshments in your room, and tell the front desk if anyone else does!

We booked our 4 night stay from the UK and paid upfront for the deal. Fortunately we were in Toronto 4 weeks earlier and checked out the hotel as there was heavy construction work being carried out opposite the hotel entrance. We managed to arrange to be allocated a room away from this and on a high floor, which was great as we did not experience any outside noise much at all. We were happy with our room and the breakfast buffet in the restaurant had an amazing choice. The staff in the restaurant were very helpful. We also enjoyed a couple of evening meals in the restaurant. The hotel was in a good location, just one block from Yonge Street and 2 blocks from a subway station. We would certainly consider staying there again.

We stayed at this hotel last weekend to go and see a BlueJay game. I must say this was a great experience! We didn't hear any noise like other travellers complain about. The hotel was close to the expressway, train station and pubs and we didn't notice it! The room was great, the beds a bit too firm. Beautifull bathroom. And VERY clean. The breakfast we had booked with our room was absolutely the best buffet we've ever had in a hotel! Fresh raisin and walnut bread, lots of warm things to choose from and too many pastries. I wanted them ALL! The locatione is great. Rogers centre, Eaton centre and the St. Lauwrence market all with in walking distance. We will return here!

The hotel seemed to be trying to present itself as an upscale, European atmosphere - but really it just meant that they overcharged and were rude. The highlight was carrying sleeping children down 5 flights of stairs at 3am due to a fire alarm. There were several other people walking down with us and it took us about 15 minutes to find the well obscured fire exits. They did very little to help us and never made any attempt to improve our stay after we spent 30 minutes in the street with our kids. When checking out the clerk asked how my stay was and I said... "ok, I guess... average?" fairly sarcastically to which no response was made. Anyway... it was close to HHOF which is why we chose it. It was good for that.