If like us you are living in the region this is good value for money hotel. We stayed for 2 nights, relaxed by the pool (our 10yr old daughter enjoyed the 3 water slides very much) the cooler air with no humidity was much appreciated. Staff were very helpful and friendly. Will visit again soon.

Nice hotel, located on the top of the mountain. Offers very simply designed rooms, however with some good entertaining facilities such as mini golf, swimming pool and water slides. Absolutely incompetent staff with zero knowledge about the area.

Firstly, the Hotel does offer good value with respect to the current prices in the UAE in general. However, Al Ain is certainly not Dubai and although very pretty, there is not an awful lot to do. The more competitive prices in the town are a result of the compromise on location. The Hotel is perched on top of the UAE's highest ( and probably only ! ) mountain which is on the outskirts of Al Ain which means that it isn't really suited for people without their own transport. All Guest Rooms offer views across the desert and it is quite spectacular, especially at night. However, this doesn't disguise the fact that the Mercure is a moderate standard, tourist Hotel. The public areas such as the Lobby Atrium and Pool are ok, but it is the Guest Rooms where the Hotel shows it's 3-star standards. Both double and twin rooms are pretty small and are in need of refurbishment and the balconies are even smaller. Another reviewer stated that it is "standing room only", which is very true and a great disappointment considering the location. Service was painfully slow at the Bar and Restaurant and the quality of food was diabolical, albeit relatively cheap. If you really want to visit Al Ain for a few nights, my advice would be to stay at one of the other Resort Hotels in the Town Centre and visit Jebel Hafeet for an afternoon. The Mercure charges 65 dhs to use the Pool for the day, alternatively the parking area at the Mountain Peak is free.

We stayed for two nights at the Mercure. The hotel itself actually looks a bit dated for a place that is just five years old and I got the impression it is not being maintained very well. The room was nice and clean and had a balcony with a nice view. Housekeeping could not provide me with anything to hang any wet clothes on though which made drying swimwear a bit tricky. Customer service was average; I had to remind reception on two occasions to call a taxi for me twice before it actually arrived. The buffet breakfast was quite good with a lot of variety and we had room service for lunch a couple of times which was actually very good and quite inexpensive. Note, however, that all prices at the hotel exclude a standard tax and another tax called a tourism tax. My major two problems with the hotel are its location and the swimming pool. I was very surprised to find that the hotel did not have a shuttle service to Al-Ain at all and we had to constantly book taxis at 70 DHS each way as local taxis would not go up the mountain. For a hotel that is in such a remote location I would have expected some sort of shuttle service to the nearby town at least once a day! We didn’t have international driving licenses with which to rent a car, so we ended up spending more time than we would have liked at the hotel. The pool which has great potential was a disappointment. The pool bar was closed for renovations so you had to go into the hotel for cold drinks and the lifeguards were unhelpful, but we were more concerned by the fact that they were cleaning down the top part of the pool from mould and mildew and letting this dirty water fall down and mix with the water of the main part of the pool and this was at 3pm while people were still swimming! We alerted the pool staff to what we had seen, but no one seemed that bothered. Needless to say we didn’t really swim in the pool after that! Generally an average hotel, good for a night or two just for the experience of sleeping on the top of a mountain under the stars and in the complete quiet, but a bit inconvenient and cut off from life in the town below.

We live in Abu Dhabi and work in Dubai and whenever we want to get away from it all in the cities we always take a weekend break at this hotel. Its competitive and the views are amazing. The pool and pool bar are brilliant. It is always a few degrees cooler up on the mountain top. The food in the outside terrace is best and the shisha tent is good although it could do with more atmosphere. The hotel looks and feels a bit 70's but overall it is a great experience. The rooms are OK and comfortable. Ask for a room overlooking the pool they have a view that is amazing overlooking Al Ain and Oman. Go for a chill out weekend but remember alot of locals go at the weekend. I would also reccomend a trip to Al Ain Zoo it is the best in the Gulf and on the doorstep of this hotel.