Service in general is excellent: housekeeping was efficient and friendly except for one room maid who displayed acute annoyance when she failed to understand my request for a tea bag. Concierge was helpful. My room was spacious but although it has a kitchen there is no cookware, crokery or cutlery provided. I find the provision of a washing machine a great asset. I would give them four stars but the food and beverage department needs to lift their game. First, only ONE cup of tea/coffe is provided with the buffet - and the extra charge for an extra cup of tea/coffee is 50% of the cost of the buffet (they explained that it is to discourage people from ordering a coffee and sit there all day; for the same reason they charge for water). The food quality was sub-standard - I was served chicken that was seared on the outsdie and RAW on the inside. The rice congee was lumpy and barely warm (when I complained I was told this is the way they eat it). The service staff was polite but talk to each other over your head across the dining room as if you're not there (admittedly I was the only one there - staying too long, I suppose).

Everything we wanted!! Eight of us went to Shanghai for the weekend to watch the F1 Grand Prix and we wanted to stay together & not separated into too many rooms. Not many hotels offer suites for 4 until I came cross to this hotel. As it only opened for few months everything was new. Great size suite, over 1000sq, 2 bedrooms, 2 bathrooms, a living room, dining area & a fully equipped kitchen (even with a washing machine). So we took two suits, each suit was around 4000Yuen (3 nights) = US$530. Great value as it works out only 1000Yuen each for the whole stay. At the beginning, my main concern was the location of the hotel. It is not in the heart of Shanghai, around 15mins away by taxi. The hotel is just off the high-way which takes you to central and we didn't experience any traffic while we were there. Although it may sound far but honestly if you stay in a hotel in town, you will spend more time stuck in traffic on the small streets of Shanghai. Cab fare from hotel cost around 40 Yuen. Another pros is that it is close to the race track... great for a grand prix weekend!! Will definitely go back to stay if traveling in a group again!!

I stayed at the Grand Mercure in Shanghai for just 1 night but it was amazing. I only paid $89 for a twin room for me and a friend and its rated as 5 star so that was a good start. When we arrived there was plenty of staff on hand to help us out the taxi and take our luggage. Hotel reception was beutiful with a lovely bar/seating area and bakery. Reception staff were all very friendly as well and spoke good English. On the way up in the lift i found out from the bell boy that the hotel had only opened on July 1st so it was onlyaround 2 weeks old! The room was very nice, it wasnt the biggest room but it was well laid out. We had a flat screen tv, mini bar, microwave, 2 hobs (plus extractor fan) and even a washing machine!! Very unusual for a hotel. The room was basically brand new so that added to the greatnesss of it all. I would highly reccomend this hotel to anyone who wants a luxury stay but doesnt want to break the bank. 5/5