We were on a multi-city tour of Southeast Asia including a cruise from Singapore and were assigned this hotel by the tour operator, Gate One. I read the reviews and was not thrilled, but decided to stay with the "group" rather than go it alone. We liked it! Ok, it's not a luxury hotel, but it had everything we wanted: the room was comfortable, everything worked, it was right in front of a MRT station allowing us low cost access to the entire city, and connected to a large mall where there were stores and restaurants. The breakfast buffet - included in the price - was excellent, with Thai, Chinese, and western specialties. The pool deck was comfortable and secluded, and the spa facilities were inviting. My wife enjoyed several Thai massages at a reasonable price. By all means, use the MRT - it's incredibly clean and gets you anywhere in minutes for just a few Baht. The carpets need cleaning and the soft goods need changing, but for the price, this isn't a bad hotel at all. We liked it!

Stayed here with my girlfriend from 22-24 December. Booking through the Accor website went smoothly. At reception we were upgraded from a superior to a deluxe room which was nice. The room itself felt a bit old and tired. The valve in the bath tap to switch from shower to bath was broken and I had to wedge a bottle top under it for the water to come out of the shower head and not the bath. Some of the television channels weren’t tuned in properly and unlike other Mercure hotels I’ve stayed at this one doesn’t offer the Thai sports channel that shows English premier league matches which was disappointing. The bed was nice and the room was clean and comfortable with a great view. The location of the hotel is great if you plan to use the MRT which in my opinion is more useful than the skytrain. The pool is nice for a cool off but there is certainly no “pool scene”. I didn’t try the breakfast as I believe the breakfasts at all Accor hotels in Thailand are overpriced unless you don’t eat Thai food. Much like the review by Wudangtiger, my biggest problem was with their security. I’m white and my girlfriend is Thai, and we came back from some late night shopping at about 3am. Security politely asked me for our room number when we entered the hotel and then checked their records which is fair enough. The room was in both our names and that should have been the end of it. However one of them then started questioning my girlfriend in Thai as we walked to the lift. She was clearly offended and if I wasn’t half asleep there would have been trouble. I can understand they may have problems in this regard given the location of the hotel to "massage parlours" but this behaviour is unacceptable. We wont be staying here again.

Following our earlier stay in June 2007 decided to return in December because of the proximity of shopping mall and underground access to Skytrain and city sites. Hotel is good value for money when booked through agents but this can lead to being treated as second class guests by hotel when being allocated facilities and breakfast arrangements. We stayed for a split two weeks and they tried insisting we take breakfast on the 12th floor for the second where the overall standard and amenity was appalling! Their command of English is good but quickly disappears when it suits them! Overall, standards are average to good although there is room for improvement in most areas. Although I would not discount staying here again I will certainly be looking around elsewhere more closely before making a decision.

I've stayed in this hotel 3 times but won't again probably. Rooms are old and pretty bad. Spotted a cockroach in the buffet. Really nice people EXCEPT the security. Because it's location is near the "massage" parlour district, the security are on the lookout for any suspicious looking Thai women with foreigners - which meant they repeatedly hassled my girlfriend. It made us both feel very sullied - as if a mixed couple is forcibly a case of sex-tourist + prostitute. Apart from that, the pool and bar are great. However, the price is ridiculous - there's a better hotel just up the road which is half the price. OK yes - the location IS good. Just be careful about rip-offs (well, this is Thailand, as they say).