Reviews are ordered by language and date with a maximum of 25 reviews.
in the heart of Ginza
Guest name: menolikeit, Tokyo, Japan
Great location if you are taking metro, but can be a bit tiring for female travelers to walk from Yurakucho, the nearest railway station, with a heavy suitcase. Catching a taxi can be a solution but avoid rush hours! Rooms are small but can't complain considering the location and the price. Like most of the Japanese hotels, amenities are fairly good. The bathroom is quite spacious and the bed wide enough which are probably the reasons why I've came back here several times despite the unfriendly staff! I don't recommend the French restaurant, overpriced for the quality. But still you have many options to dine out anyways. . . Enjoy your stay!
mixed
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2.7 |
Guest name: bobfromhk, sfo
Guest type: Honeymoon
stayed in Jun 2008
i am a frequent travler spending close to 200 days on the road each year primarily for business in asia. i like 3/4 star hotels that focus on businessmen and i had stayed in the mercure in shanghai which was a great experience.
even though i go to tokyo at least once each year, i booked this hotel for the first time because my meetings were at pccw near tokyo train station. the location is great because one is close to the interesting part of the ginza. it was also a 10 minute walk to pccw building.
negatives: rooms were incredibly small. because i was travelling with my wife to tokyo who was also working there, we felt that the standard rooms were too claustraphobic and we had to upgrade just to get a bit more space. our original room had maybe 3 feet between the end of the bed and the wall; only one very small window. upgrading resulted in increasing our room rate by nearly 50%.
by changing rooms, we also ended up in a smoking rather than non-smoking room.
no wireless connection in the room and one needed to use a lan cable to hook up to the internet. the daily internet rate was reasonable, but we ended getting charged twice each day because they charge based on number of computers logging onto the system. when i asked them to deduct one internet charge, they were rude and refused to make the change eventhough my upgrade was $100 per day.
because of this behavior at checkout, i will not stay here again.
My ratings for this hotel are:
3.0 Check in / front desk
2.0 Business service
1.0 Value
3.0 Rooms
4.0 Location
3.0 Cleanliness
Mercure was Super
Guest name: mwardell, london
My husband and I visited the Mercure Ginaz in Tokyo for 5 days, it was a superb location, walkable to nearly everything and a great station nearby Ginza Line. Staff at hotel were fabolous,all spoke v ery good english and could not be more helpful with maps, stations and booking airport transfers
Room was smallish but beautifully clean, we had clean kimonos, slippers and towels every day.
Breakfast was not included but loads of breakfast shops around, with set breakfasts for all tastes.
Will definately stay again with the Mercure group, I have been recommended to join the Accor Group as the discounts in all their hotels are good.
Restaurants on top of department stores were fab, the freshest sushi ever at Tsunki Fish Market, everywhere we went was perfection,
Small room but worth it for Ginza
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3.7 |
Guest name: Charles2, Scotland
Guest type: Honeymoon
stayed in Jun 2008
My ratings for this hotel are:
3.0 Check in / front desk
4.0 Value
3.0 Service
4.0 Rooms
5.0 Location
3.0 Cleanliness
Fantastic location
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4.6 |
Guest name: elizajanec, North East England
Guest type: Honeymoon
stayed in Apr 2008
A great hotel, in a fantastic location in an amazing city!!! Reception is on the 2nd floor, so the ground level is nothing special. The 2nd floor is accessed by stairs or lift. The only downside of the hotel is the size of the rooms - rather small, but perfecty formed! The bathroom was snug but immaculate, with clean kimonos and slippers every day. There is a safety deposit box in the room which is free, and a small fridge. Plasma tv on the wall opposite the bed, and a radio alarm clock. Even the toilet was electronic! This hotel is less then 2 minutes from the main street through Ginza, and about 5 minute walk to the subway station. Please use the subway - it's straight forward when you get the hang of it, and very clean and safe. The subway map on the wall inside of the station has numbers in place of the station names - this number is the price you have to pay for your journey. If you decide to travel further there is a 'fare adjustment' machine at each station so you can top up your fare accordingly to enable you to leave the station through the electronic gates. Breakfast in the hotel is good - a little over priced but sets you up for the day in a city where they don't do 'breakfast food' like we do! The city felt very safe at night time, and the road between the hotel and the main Ginza street is well lit and with plenty of people about.
I'd stay here again without a doubt. Enjoy Tokyo!
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Value
4.0 Rooms
5.0 Location
5.0 Cleanliness