My husband and I chose this hotel to stay at while we were in town to celebrated Halloween. Being so close to my fav "Acme" oyster bar was great but this hotel has some improvemenst to make in service. When we arrived around 8pm, there were no door greeters or bellhops to help with our luggage. This is not something I am willing ot overlook at a hotel. However- a while later while leaving the hotel- I did see a bellhop. Our room was small but very beautifly decorated and the bathroom was very clean. I would have liked for the tub to have worked properly but the drain stopper was missing. We improvised and just made it by. Our bed was comfortable and the view was georgous-for New Orleans. My husband loved the heated pool and the seating was very adequate for sun bathing. I would have liked to have had a coffee maker in our room but the gift shop offered many choices of pastries and coffee. The seating in the lobby was nice and open. However- even though we did not drive- I noticed the parking garage was full and guest were upset. I would reccommend this hotel again- for the location and historic charm.

Stayed at Monteleone from 7/7 for three nights, Hotel staff top notch in every way. The place was super clean, staff a pleasure to talk to, 5 star place at 1 star price. Cant beat location either- one block south of Bourbon Street.

Our family had a block of 11 rooms reserved for an event. Our room was to be a double, as there are 3 of us. We checked in, gave our credit card information, and were given the keys to a fourth floor room. No one was available to help with our luggage, so the 3 of us lugged it all to room 467, which turned out to be a king suite. We hauled everything back to the front desk, waited in a long line, and informed the staff person that we were given the wrong room. He told us there was no problem, he "checked us out of room 467" and we were given the keys to room 471. Our room was clean, comfortable, and nicely appointed. Although our room faced the street, it was quiet. Of course, there was an obligatory hair in the bathroom, but we have come to expect that in any hotel we stay at. The exercise room is exceptional, with an incredible view. Overall, we had a nice stay. Upon check-out, we decided to use another credit card than the one we checked in with. The 2-night stay, with parking, was $346.50. Almost 3 week's later I decided to check my credit card statement and saw that the initial card we used upon check-in had been billed, as well as the card we switched to upon check-out. The total combined charges for both cards (for a 2 night stay) was: $697.09. I called the toll-free number listed for the hotel and explained my problem. The girl who answered (I did not get her name, but she was in reservations) asked me if we had perhaps ordered room service to incur these additional charges! I was finally transferred to the credit manager's voice mail. I waited 3 hours and called back. I got the same girl in reservations who informed me it was 12:13 and everyone was at lunch. She reiterated the time of day before transferring me to Tania's voice mail once again. Within an hour, Tania returned my call. She listened patiently, did some research, and told me that I was billed for rooms 467 and 471. I asked how this could have occurred and Tania told me my information was still imprinted on the portfolio for the original room and that when my brother arrived (the occupant of room 467), he was handed the keys and told he had already been checked in. Please note that my brother has an assistant who arranged the accomodations for all of us and I am sure he assumed she had handled his payment arrangements as well. He is important, whereas I have to do everything for myself! Tania then explained that until my brother called with his credit card information, my erroneous charge could not be reversed. I asked Tania what would have happened if someone I didn't know had been given room 467....would I still be charged? She had no answer. I asked if the hotel would admit a mistake had been made. She replied, "I wasn't there, so I don't know what really happened." What REALLY happened was that the front desk clerk left my credit card information on file to cover the charges of a room they initially gave me BY MISTAKE. Tania DID offer to call my brother for me to obtain his credit card information and offered to call me back when she had obtained the information. The next day, I received a call from her co-worker. Jim said that "David" told him that I had authorized my card to be used for my brother's charges. I have no idea who "David" is and why he would say something that is 100% untrue. I then told Jim that I had called my credit card company to dispute the charge and he told me that it wouldn't matter...they have the signed portfolio for room 467 and it is MY responsibility to pay it unless my brother provides his credit information. I asked Jim the same question I asked Tania: What if a stranger had been given room 467? Jim told me that I should have asked the front desk clerk to hand me back the information I provided for room 467 when I was switched to room 471. I assumed that when I am told "You have been checked out of that room," that I am not financially responsible for the room. My brother's assistant called the hotel this afternoon, provided the information, and my charges were reversed. The hotel will still not admit any wrong-doing, and although I was planning a return visit to New Orleans I certainly will never stay at this property again.

Just returned from a girls getaway to New Orleans. The hotel is beautiful, conveniently located and the staff is superb. The front desk had no problems with getting us 3 rooms adjacent to each other. They also didn't quibble when we needed to split the bill 6 ways. Elke the concierge was great and the bell staff was wonderful. The Rue Royal location is great for shopping and it is in a quieter portion of the quarter which is nice. The rooms are smaller, more like a European hotel, and the layout can be confusing, but it is an older hotel. It is immaculately kept. Spa Aria is fabulous, Le Cafe had a good and speedy breakfast and Carousel bar is a good place to hang out. The pool was also nice. My only complaint is that the toilet flush was a bit loud.