We stayed in the hotel July 17-20th. The staff was wonderful. They handled the check-ins with the tours companies we booked with and arranged our transportation to Heathrow for us at rate much better than a taxi. The hotel is in a great area, walking distance to the London Eye,Tate museum etc. The main tube stations are a bit of a walk, but not out of range. Breakfast was wonderful with many choices. Ours was included in our room rate but I don't know if I would pay what they require for breakfast. There is a Pizza Express and deli right out the back door and they were very good. We didn't eat in the hotel dining are except for breakfast as we wanted to try authentic pub food elsewhere in the city. My only complaint was that though the room was very nice and the bed very comfortable, the bathroom was pretty small, with very little room for toiletries. It was fine if you were going to be there one night but for 3 days it was a bit of a pain. I had no problems with the computer system in the room but I can see if you were not computer literate it may be overwhelming. If you are looking to just watch a little tv it is a little time consuming figuring it out. Very professional staff and we would stay again. A very well-run hotel.

Have stayed a few times & found the Hotel to be good in general. The location is great 3 mins walk from the Old Tate (Tate Britain) & 5 mins walk from Pimlico Underground. The Hotel sits on the edge of the Thames (nearly) & if you are lucky with your room, you will have a view of the river & if on a high floor, the skyline. The Hotel is very modern with very good business services & a very good Buffet Breakfast which is ingeniously tucked into the walls of the Restaurant. There is an outside terrace where you can dine if the weather permits. Overall very good value & great location.

This place rocks. Great service, great location, great views, good food. Each room has an iMac - that floored me. After 2 weeks of running from one internet cafe to another, it was a godsend to have a computer in my room, let alone a brand new iMac. I just hope the hotel is able to maintain them. I will stay here each and every time I am in London now. Walking distance to Clock Tower/Parliament, Abbey, Tate Britain. Close to Trafalgar, Covent Garden, Southbank, etc, etc..

we have stayed at this hotel several times, and normally we love it. however we stayed this weekend as we were going to a show in london, and whilst the room was lovely, as it usually is , the normally wonderful breakfast was not lovely at all. my eggs were undercooked, my partners eggs failed to arrive at all, but the worst thing was that all the bakery goods were stale. the bread rolls were so old and hard that it was impossible to cut them open, and all the other bakery goods were less than fresh. we have never encountered stale bread served at breakfast in any of the many hotels we have stayed at previously. i complained and the manager refunded the cost of the breakfast - after he had investigated. therefore we are left to assume that he found the breads to be stale as i had pointed out to him. this state of affairs is simply not acceptable for a hotel of this class. we will stay again because we like the hotel, and it is very conveniately placed, but we'll give the ?17.50 breakfast a miss.

We stayed overnight in this hotel when we made an opera trip to Covent Garden. Whilst not in the West End the location is very convenient and amazingly quiet for central London. The rooms are light, airy and with state of the art equipment. We stayed in a standard room and it was a fair size for London. A nice touch was a free carton of fresh milk in the fridge. The breakfast was excellent, with a large choice and hot food cooked to order. The menu included grilled fish and kedgeree. We did not have dinner at the hotel as this was already booked at the theatre but the ambience in the restaurant was pleasant. All the staff we encountered were very helpful, professional and polite. I will definitely stay in this hotel aqain.