Reviews are ordered by language and date with a maximum of 25 reviews.
Non-exciting luxury
| Average rating: |
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4.7 |
Guest name: ghane, Singapore
I have stayed here with my family twice. The hotel is in the heart of KL. Expensive, but very well-maintained and smiling staff.
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Value
5.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness
Beware!
Guest name: Imbellis, BKK
Beware if you plan to stay at Hotel Istana. When I had stayed there in Mid of May 2008, I found a couple of bedbugs (a kind of blood-eating insect) crawling on my bed sheet. I also found two cockroaches in my room; one on the minibar and another in the bathroom. So, if you don’t want to sleep with these insects, stay away from Hotel Istana!
Nice place to stay
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4.0 |
Guest name: emmaMarrakech, marrakech
My ratings for this hotel are:
2.0 Check in / front desk
4.0 Business service
4.0 Value
5.0 Service
4.0 Rooms
4.0 Location
5.0 Cleanliness
Disappointing
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3.2 |
Guest name: jueline, Singapore
We didn't have enough umbrellas when we were reaching Hotel Istana and there were 6 of us. So 2 of the guys ran ahead to the hotel to see if they can borrow some umbrellas for us. Hotel has no umbrellas to loan though we are guests and we were due to check-in soon.
Hotel also didn't offer to send driver to fetch all of us despite the heavy rain. So we ran to the hotel in the rain...drenched thorough and were made to wait 2 hrs before we can check-in!!!
I started to make a lot of noise about the slow check-in and the receptionists just all pretended to be busy and refuse to look at us. If they had been honest and inform us that the rooms are not ready...all will be fine. But instead...they just keep telling us..."just a moment...just a moment..."
Then when we finally checked in...there were no towels in our room! But the worse part was yet to come...my friend was billed more than the total amount of our 3 nights stay! Amount was locked in her credit card and after much debating...they still refused to unlock the amount. Most Hotel I know only take $1 to test the credibility of the card...but Hotel Istana TOOK all and more!!!
Really pissed at this point and all our moods were ruined...
We chose this hotel in the first place because they have a swimming pool...but! The small pathetic pool was always occupied by learning students and an instructor!
Sad...I should have gone back to Impiana KLCC...
My ratings for this hotel are:
1.0 Check in / front desk
2.0 Value
5.0 Service
5.0 Rooms
2.0 Location
4.0 Cleanliness
Value for money
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4.0 |
Guest name: RenarsS, EU
Guest type: Honeymoon
stayed in Mar 2008
Good central location. Very good staff. Good restaurant. Rooms are wide and clean. Furniture and amenities well-worn. Internet OK. Breakfest good. Good price. I would stay here next time.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
4.0 Value
5.0 Service
3.0 Rooms
5.0 Location
3.0 Cleanliness