My husband and I arrived at the Ibis fairly early in the morning and the staff welcomed us warmly. The lobby and adjacent breakfast areas were busy busy. The hotel had only been opened a few days and we thought there might be a few glitches, but really there were none. This awesome little hotel is well placed across from the World Trade Centre on Avenue Mariano Otero and within walking distance of Plaza del Sol. A taxi from Central Guad cost MX$50.00 (about $4.50) but we had been told that a taxi from the long distance bus station would cost MX120.00. The hotel is so new that taxi drivers had never heard of it. Check-in was smooth and efficient and the desk agents were friendly and proud to be working in the new hotel. As per Ibis standards, the rooms are small but very efficient, and certainly great value for the money. Because everything was new there were no issues whatsoever with anything inside the room. The Ibis offers complimentary internet in an area next to the lobby and has an outdoor swimming pool. We enjoyed the delicious breakfast buffet for MX$57.00 each. The dining area is bright and modern. We will definitely stay at the Ibis again when we return to Guadalajara.

I stayed at the Ibis for the first time last week as it is in walking distance of my business in Guadalajara. Other than the very low price, I really was not impressed. The brand new rooms are already showing signs or wear and tear due to low quality materials and poor maintenance. The lobby is a zoo, not tranquil or business like at all. The breakfast is inedible (not at all fresh or clean) and I left and went to McDonalds which was a five star restaurant in comparison. However, I returned this week, as sometimes when traveling on business, location is more important than anything else. I took a 6:20 a.m. flight on Tuesday and worked all day in Guadalajara and did not get to the hotel till 10:30 p.m. They overbooked, there was screaming and madness at the front desk. My American Express guaranteed booking via a brand new corporate account was not honored. Not even an apology. No help in booking another hotel. I saw American travellers trying to figure out what to do as Guadalajara seemed to be pretty full that night. I called home from my cell phone and disturbed my family and they used the phone book to locate finally the Fiesta Inn, which is nothing special but when comparing it to the awfulf Ibis Guadalajara, it is like a Ritz Carlton of Four Seasons. (I am writing from the Fiesta Inn right now via their wireless internet, something else missing at Ibis. I pity the poor business travellers who had no idea of where to go and got no help from Ibis. I guess they hung around the Ibis lobby until security threw them in the street. Do not stay at the Ibis Guadalajara. It is nothing more than a big disappointment with zero service. It is still brand new but based on the low standards of quality control, customer service and maintenance, in another six months, it won't be able to attract anyone other than very short stays. It is a real dump.