We just returned from a great, incredibly relaxing week in Acapulco. My husband and I have travelled to several parts of Mexico, and we never knew anyone who recently went to Acapulco, so we didn't know what to expect. A friend gave us a week on an RCI exchange as a gift, so we jumped at the chance to check out the Grand Mayan and Acapulco. We were in a 1 Bedroom, and it was very nice and spacious. Jacuzzi in bedroom, dipping pool on huge balcony, 2 seperate sink areas - my stuff was spread out everywhere! Cleaning staff did an immaculate job, and it made it very hard to leave the room! Which is probably why we loved the room service. We've never been "hotel eaters". We enjoy venturing out and experiencing local restaurants, getting away from the tourist traps. But we were so relaxed, we took advantage of room service! It was actually much cheaper than normal room service, and was a nice alternative when we felt like staying in our pj's and relaxing in our little private pool. As other reviewers have mentioned, the hotel is about 20 minutes from the downtown. I would definitely like to experience Acapulco staying in the middle of it all. But the Diamonte district is being developed on many levels, and I think Acapulco will be a different city in a couple of years. Not sure if that's good or bad. But with the distance from town, you also get a quiet relaxation. Beach is beautiful. We loved being there in June. We've been to Mexico in the past in June, so we know how the rain comes and goes. One day, it rained all day, but only one. And we didn't mind. It has the benefits of a half empty resort. There were tons of pool chairs available, every restaurant we visited was practically empty and the bargains are even better at the markets! Our favorite restaurant was La Tortuga - our waiter was amazing. They totally took care of us, and the food was sooo yummy. We also enjoyed La Cosa Nostra, in the neighborhood near the hotel - it's Italian and was pretty good. Our driver was Robert Alarcon, and we loved him. When he was busy with other clients, one of his other drivers, Alberto took us around. Alberto was also awesome. But Roberto was class act all the way. The day before we left for Acapulco, I found some old, mixed reviews about him. Not sure if that's what made him change, but all recent reviews are spot on. We had nothing but a stellar experience with him. Our City Tour was incredible - we finally felt like we understood the layout of the city, and just skimmed the surface of starting to feel the personality of Acapulco. Cliff divers were very cool as well. And whether it was getting us a great table at a restaurant, showing us the best stalls to visit at the market, or understanding if we cancelled plans, Roberto was great. On our last day, we needed a personal issue dealt with, and with only a bit over an hour before our departure flight, Roberto gladly carried out our needs. He was truly a lifesaver, and he made our trip an easy one. I would never return to Acapulco without his services. Word to the wise: if you go to the Mayan timeshare presentation, make sure and research them on the internet - both the Mayan and their new timeshare partner, HSI. We were almost swayed by the allure of Mexico, and I'm sure it's not all bad,.. but I'm just saying - do your research! Overall, loved Mexico, love the silver, I'm dreaming of frijoles and guac and onions, and the Grand Mayan was a great home base. Although our hearts will always belong to Zihuatanejo, we'll definitely return to Acapulco in the future, and would surely consider the Grand Mayan.

We stayed at the Grand Mayan on our Honey Moon and loved it. It is very clean and has great service. Everything you need is at the resort. We took a tour of acapulco with Benjiman Alacron and he was great. If you book a tour guide I would highly recommend Benjiman or his brother Roberto because they are the best.

Just got back from a week at the Grand Mayan. June is the rainy season but we lucked out and had no rain at all. We arrived on June 13 and departed on the 20th. We had our original reservation at the Mayan Palace but after reading TA we decided to listen in on the time share presentation and get upgraded to the GM. They told us the presentation would last 90 minutes and they were right. Not much pressure we just stuck to our guns and said not interested they didn't bother us at all. We got the upgrade immediately upon check in and got all settled in. We originally had a 2 bedroom suite at the MP but since that building has been tore down they gave us 2 one bedroom suites at the GM. What a pleasant surprise, we had two familes traveling under the same reservaton so they had to give us each a room. We had exchanged through RCI and had never stayed at a Mayan resort before. The grounds were absolutely beautiful and the weather was perfect, always an ocean breeze. Several restaurants were recommended on TA so we gave a few a try. SuCasa and El Zoritto. I thought SuCasa was okay as long as you ordered the red snapper, it was delicious. HOwever the chicken was raw, we sent it back after cutting into it and were surprised when they brought it back cooked on the same plate the same piece of chicken. I don't think they have a clue about customer service, in America, you send something back you get a whole new plate with new food cooked correctly. Dissapointed at their customer service. We found it quite odd that you just get your entree, no salad to speak of. Ice tea was terrible and we sent it back, tasted like dirty socks. If you order a coke or ice tea anywhere in Acapulco don't expect free refills, you get charged another $3 that includes the resort as well. El Zorito was okay but again, we ordered mexican food and no garnish at all, what's that all about. They did have great guacamole though. We were disappoined that you couldn't wake up in the morning and go sit either by the pool or the ocean and get a cup of coffee. If you wanted coffee you had to order the $30 breakfast to go along with it. Definetly stop at Walmart and get plenty of drinks and snacks otherwise you'll be broke when you leave. The food at the resort was very average and mostly over priced. The lunch menu by the pool was priced fine, about $10 for a hamberger and fries or club sandwich and fries. They were both pretty good. The maid service was great so make sure and tip the gals they work very hard. We did take advantage of the 2 for 1 drinks but were disappointed they were not what you would expect a frozen drink to be, they were barely frozen, mostly melted. The ice and water at the resort was fine, we all drank ice tea's and never had a problem. We played sand volleyball about 4 hours a day and got to know quite a few people, it was a blast. The beach is great, no seaweed or even s s for that matter, very clean. We hired a driver named Roberto who was fabulous, he speaks great engish since he actually lived in the states for 5 years. He took our group of 8 on a city tour and even the 4 teenagers we had along with us really enjoyed the trip. We saw the cliff divers which was good but after reading all the reviews we thought it would be better. We also used Roberto for the drive to and from the airport and he was very prompt and we really enjoyed him. If you need his info contact me and I'll make sure you get it. Since Roberto was extremely busy on two occasions we contacted Felilx we was also a delight. Great english and drove a very comfortable lincoln that he takes a lot of pride in. I can get you his info as well. Both drivers were great and made our trip even better. While on the beach we enlisted the services of Captain Jesus Hidalgo Sanchez for a bottom fishing trip. We were warned that he is known to over promise and under delivering and we only wish we would have listened. When we got to the boat he collected the remainder of the fee and set us on our way with his boat and a captain. Of course he was a complete liar, he told us bottom fishing would be great this time of year because he thought that's what we wanted to hear. Once on board they told us that bottom fishing isn't good this time of year because of the moon but they would take us bottom fishing but were certain we wouldn't catch anything. They didn't even have bottom fishing poles on the boat. The boat was outfitted for sail fishing. We have been sail fishing and specifcailly told him that's not what we wanted. We made the best of the boat ride and vowed to have words with Jesus Sanchez when we spotted him on the beach again. Of course the man who had been on the beach everyday with a different colored pant suit was no where to be found for the remainder of our trip. Don't use his services because he is a liar and totally misrepresented what they could do. We all really had a great time and loved the Grand Mayan, rooms were beautiful and we didnt smell any must at all.