I had a little trepidation prior to arriving after reading a scattering of scary postings about this hotel on this site, but I had a very pleasant stay. I can only speak to my own experience. I stayed in Room 503. The room was clean, comfortable, and mostly quiet (except for some inconsiderate revelers one night who thought its okay to talk loud in the hallways at midnight while waiting for the elevator). Never stay in ANY hotel on Fridays or Saturdays or any prom night if you can help it - for this reason. The front desk was responsive if I had to complain about loud teens. The air conditioning worked well which was nice considering that Cleveland was experiencing a heat wave during my stay. The street in front of the hotel is a mess because of major construction which can make getting to it a pain but that is not the hotel's fault (it also affects the Holiday Inn Express a few doors down). I did not drive so I don't know about parking. There were a few minor stains on the carpet from spilled drinks or cough medicine, but beds and baths were spotless, everything worked and the room smelled clean. The bed had a mattress pad and extra pillows so it was very comfy. The staff was first rate as many other reviewers have noted. I got a very good government rate as a county employee (attending a required conference) and the manager even facilitated prepayment by check by sending my employer an invoice months before my stay at my request. They also gave me toothpaste and Bandaids on request, which is nice because the drug store nearby keeps limited hours. The Wyndham By Request Program is great for the following reason: after a horrendous 90 minute hike in searing heat because I got off at the wrong train stop and then couldn't find the hotel on the first try, I checked into my room and found my requested drink and snack ( 2 Amsel Light Beers and 2 bags of Peanut M&Ms) waiting for me in my room - as a free perk of the program- the beer was even cold. This started things off right.

The hotel is nice and has a good location. I booked on Hotwire and got a great deal. The front desk seemed annoyed that I used Hotwire and would not give me a room on a high floor.

We stayed at the Wyndham for the Cleveland Marathon and thought the staff was great. They went out of their way to be friendly and helpful. The rooms were fine. The location of the hotel wasn't great, but the free shuttle helped getting around. The hotel staff made our stay enjoyable.

After reading some of the other reviews, I was quite frightened about my stay with my wife. However, we had a different experience than others. I even brought my own sheets with me in case the ones on the bed were disgusting. We were in room 1004. There were no stains on the walls, the bathroom and bed were clean, and we enjoyed our room. We loved the convenience of the hotel to all the local attractions (Progressive Field, Quicken Arena, Hillarities, bars, restaurants, etc). The construction on Euclid Ave. was a bit of a pain, but I emailed the hotel beforehand, and they gave me directions around the construction. Due to some of the other reviews about their valet parking service, I also asked about nearby parking garages. They suggested a lot behind their hotel on Huron St. It turns out, this is where their valet parking is, but if you self park it is only $9/day. The pool and hot tub were nice and relaxing after a night on the town, and I recommend them. The only complaint I had was that some kid pulled the fire alarm in the morning when we were getting ready to check out. They had an automated announcement telling people to evacuate. However, they did not have a follow-up announcement saying this was a false alarm. My wife and I threw everything in our suitcase in haste and headed for the door in case it was real and we couldn't get back in for some time. It wasn't until we got down to the lobby that we learned it was a false alarm.

If your planning a convention to be held at this establishment, Please rethink. We had upwards of 300 people attending ours, and it was basically a mess. The hotel set up enough bars for the event, serving all the proper types of drinks, but when it came to throwing your bottle or glass away, there wasn't a single trash can to be found on any of the floors that we had booked. As a result, the floors got very messy, very fast, with glasses, bottles and plates. And I wouldn't schedule a banquet at the hotel. While the food in the restaurant is quite nice, the food they served us at the banquet was sub-standard, Reports of over-cooked beef, and under-cooked fish abounded. (mine could have stayed in the oven for at least 15 minutes more, and was basically unedible. Don't bother asking a waiter for coffee or tea, I finally got a glass of tea when I recieved my desert. I will say that the staff was polite and fun to deal with, but I don't think there were enough of them to cover our banquet.