Baglioni is a small boutique hotel. Here is a summary of pro and cons: Location: if you like the park (and are lucky with London weather) then its great. Otherwise the next cafe or Boots (pharmacy) is a bit of walk. Subways are relatively far too. Room: hip but pleasant deco with black and gold. Size not bad. New and clean. No view... Service: a good 4 star hotel service but not yet 5 star hotel service. Example they bring restaurant menu to your room for room service if you ask. But housekeeper left an open bottle in the room from previous guest.. Restaurant: one good Italian restaurant/bar. Small but nice. For breakfast they don't start early. I wanted a coffee at 6:45 am before hitting the road and got a bad look from the waitress who was setting up the tables... To sum up my stay was pleasant but unlikely I will choose this hotel again as the location is not that convenient and the service didn't really impress me that much to overcome the cons.

I selected the Hotel Baglioni on the recommendation of AX Travel as it was my first trip to London. Safety was a priority as I went solo. I was very pleased with the hotel and the staff. Positives: I was given a room when I arrived at 8:45 a.m. After a sleepless night flight, I was extremely grateful. The hotel is close to two tube stations which makes travel from the airport and around town a breeze, provided you can walk 6-8 minutes easily. The room was lovely. It had a seperate bedroom, bath and living area. A small refrigerator was provided that contained beverages for purchase but left enough room for me to chill a special bottle of wine I picked up down the street. Prices for the snacks and beverages were clearly set forth on a price list. My room rate included breakfast which was served promptly via room service at the requested time. The OJ was unbelievable. Unlimited internet & blockbuster movies were also included in the room rate. The staff was attentive and caring, from the doormen to the front desk, bellman and room service. Complimentary umbrellas were offered when I departed.The concierge staff were personable and happy to provide directions and suggestions. The room was quiet. The neighborhood is extremely safe. Several restaurants are nearby. However, I often just grabbed quick bites at the Whole Foods restaurant down the street. The prices were reasonable and I was too busy touring to sit still for a lengthy meal. Maid service was invisible. They never disrupted my enjoyment of the room. They always cleaned while I was out. Nightly turndown service was cheerfully offered. Upon my departure, I was given a complimentary lift to the tube station in the hotel's brand spanking new Maserati. The staff is multicultral - I met British, Italian and French employees. All treated me with kindness and respect even though I don't have a Rockerfeller budget. Negatives (minor but annoying): The maid removed glassware present in the room but did not replace it. There was a slow leak from a towel warmer in the bathroom that the maid must have seen but was never repaired. The shower enclosure didn't completely shut which permitted some moisture to fall on the floor during a shower. All of these could be easily repaired with proper reporting by the chambermaid. However, I want to emphasize that the chambermaids did a fabulous job of cleaning the rooms and tidying up. Many thanks to the hotel and its fabulous staff for making my first visit to London unforgettable.

Just back from an amzing stay at the Baglioni Hotel. I decided to suprise my girlfriend with a trip to London for her Birthday. I chose this hotel from previous reviews and I was not dissapointed. Our driver had a bit of a problem finding the hotel as it has no big flashy signs or anything on the front facade, instead just a nice discreet entrance which is nice for such a hotel. Check -in is very friendly and efficient. If you need anything done or need any advice on where to go the concierge is very good. The rooms are really nice and the beds are so comfortable. You recieve all the usual amenties for a 5 star hotel like bathrobe, slippers, etc.. and in the evenings they have a turndown service and light candles in the bathroom. Didn't bother having breakfast in the hotel, instead we headed down the street to a really nice cafe called Giraffe which serve breakfast until 12pm which suited us perfectly. If you want to go shopping, a 2 minute walk will bring you onto High street Kensington where you have all the major shops like Zara, Topshop, Miss Sixty, starbucks etc.. so a great location. If your looking for some peace and quiet, Hyde park is right accross the road. The only downside to our stay was on checkout. The receptionist informed me that minibar had been used and i knew that i did not touch it. I was then told that 2 water were used. I told them that we had used the water on out bedside lockers thinking it was complimentary but I was informed that it is complimentary on the first night but not on the second!! For a 5 star hotel, this in my opinion was bad form. So i agreed to pay for it as I didnt want to cause any problems as it was only a couple of pounds. I find this very misleading as there was no signs in the room to suggest that bedside water is regarded as minibar. Apart from this i would 100 % consider staying here again, simply an amazing hotel! Hope this helps!

Stayed there for one night for our wedding anniversary over the weekend. I had told them it was my anniversary when I booked (about 2 months ago) and on check in they upgraded us to a junior suite at no extra cost. Room itself was OK, not huge and a bit dark. Bathroom is a bit small for a 5 star hotel and no separate shower. Very attentive staff. Great cocktail bar (pretty expensive). We ate outside the hotel and came back to.....our room was full of lit candles, they had put chocolates in the room and covered the room and bed with rose petals. This was a total surprise to us (purely cause they knew it was our anniversary) and ranks as one of the most extraordinary things a hotel has done for me. I think that is exceptional service. Hotel is in a great location opposite Hyde Park. Breakfast buffet was pretty mediocre for a 5 star hotel but after the rose/candle surprise, I would forgive them that. Another minor irritation was that there were a huge number of light switches and we could not turn off one of the lights at night (eventually having to resort to removing our room key so none of the lights worked), though it may have been a case of too much wine over dinner.

Hotel interior is just lovely. I received an upgrade to park view suite. Everything was at place and the butler service gave me the perfect taste of luxury. Concierge got all the reservations what I needed. I was impressed! The reception was helpful. Actually there was not a bad thing to remember.