we arrive at 6 juny 2008 for 4 nights we order 2 double bed rooms - standard rooms. we receive rooms very deplorable the bed one behind the other and wall was between the bed. the bathroom so small maybe for midget. we ask every day at the reception to change the rooms but its was fully booking. no air conditioner at the hotel including dining room. its was 31 degree - very hot.

We booked the Hotel Zoo as a 3* option as part of a KLM break (though when the final email arrived it appeared we'd been booked through Lastminute.com). We were very pleased with the hotel. It was far better than some of the previous reviews had suggested. The location was excellent - close to shops, cafes, restaurants, bakery, U bahn, bus stop direct to airport and sight seeing tour. There was also a cut price ticket office round the corner offering tickets for the current shows. The reception interior was very trendy with service efficient. In fact all staff were helpful and pleasant. Many of the other hotel guests were seen on their laptops throughout the hotel. Breakfast provided a good selection of hot and cold food, juices and tea/coffee. We had no problems in being seated promptly. Likewise the lounge area on the first floor was welcoming and calm - perfect for a night cap! The room itself contained twin beds, a large desk (great if you had to work on a laptop), wardrobe, mini bar & large bathroom with shower over the bath. We were situated to the rear of the property and although fairly close to the train line were not adversely affected by the noise. The window had twin glazing and electric blinds. The decor was plain but clean and towels were changed regularly. I would definitely stay here again either for work or a holiday and with friends, on my own or with the family.

We stayed here for four nights in May 2008, and although it was adequate I'd struggle to recommend it to anyone over 25 years of age. On the plus side the Hotel Zoo is ideally located within Berlin, being only minutes walk from the central bus station, a rail station & just seconds from the nearest 'underground' station. Because of this it makes a good base if you only need a crash-pad. The hotel couldn't be faulted on what it provided; the room we had was comfortable & very clean; the staff we friendly & helpful; the public areas were clean and the breakfast (although pricey at ?11 per person per day) was of good quality, variety & quantity. However..... What it lacked were the 'comforts' that a lot if people travelling in Western Europe have come to expect. We had no facilities to make hot drinks in our room; there was no room service on offer, so we couldn't even get a coffee if we wanted one; our mini-fridge wasn't working on our arrival & was still broken when we left 4 nights later. Also, the only toiletry on offer was a bottle of shower gel firmly fixed to the wall. We also failed to get anything other than local language (German) TV & radio on the small television provided in the room. Whilst this is partly a criticism of myself for not being more of a polyglot it is the only time whilst travelling on the European mainland that I've had a room without at least one English language channel. Overall I can't recommend Berlin as a destination highly enough, but would struggle to advise a stay at the Hotel Zoo, especially to anyone used to what are now regarded as the basics of European hotels.

We stayed at this hotel in June 2008 for 2 nights. Overall the hotel was excellent value for the price paid E99.00 and this included an very good breakfast. It was easy to find on the Ku'damm, close to the train station and in a safe and central location. Staff were all friendly and answered any queries we had right away. I was a little nervous after reading the reviews but we had a huge room - with 2 comfy easy chairs, a large bathroom that was spotless and true there was no headboard on the bed but again this wasn't a big deal for us. The only negative was our room was on the main road side of the building so it was noisy from the traffic but this is expected in Europe and nothing earplugs cant fix. I would totally recommend staying here, we travelled Europe for 4 weeks and this hotel was good value and one of the better deals we experienced.

A good location on the Ku'dam, but possibly the least comfortable room I've ever stayed in! No easy chairs, no head rest on the bed (making it impossible to read), no coffee-making facilities, no toiletries beyond a dreadful machine dispensing tiny quantities of cheap soap, hard gurney-style mattresses and only one accessible power socket. We formed the suspicion, walking down the stairs, that the top couple of floors (ours was the fifth) were their duff rooms, kept as a sort of penal colony for people who bought packages rather than paid the rack rate. Certainly, the hallways looked a great deal more elegant on the lower floors. Beware!