Really poor location, right on a very busy highway. Staff at reception rude and not at all helpful after a big mix up with my hotel reservation. I didn't eat breakfast so I cant comment on the catering. Taxis were really difficult to come by. I had to wait a long time for one to arrive. The worst complaint though has already been raised by previous reviewers. LOUD music being played until 0300 regardless of a request to please turn the music down. A really poor hotel and I would never stay here again.

First, the hotel lobby smelled musty and looked old. The rooms were not much better but bearable. The bathrooms were clean. I didn't eat there because the floor of the hotel restaurant (adjoining the business center) was sticky. I also had significant problems with the internet. When I got there, the young ladies at the reception desk were rude and did not smile at all. They also complained loudly about the 'stupid' customers calling them and asking them 'very stupid' questions. Definitely not welcoming. I could not access the internet in my room and the reception offered no support whatsover. I went downstairs to the lobby and asked for help or a refund. They initially refused to do either. I then went to the business center. The only thing going for them was the lady there. I believe her name was 'Miss Blossom'. She was helpful when the hotel's own computers didn't connect to the internet. She let me use her computer (I had 2 urgent emails to send) at no charge. The only other helpful person was a young man at the reception (I only saw him once) who helped me get a taxi. The hotel is close to a nice mall. That is one of it's only highlights. I don't recommend this hotel at all. Especially not for the price.

The hotel staff are rude and slow. The rooms were OK but the room we had was above the disco that played loudly until wee hours of the morning. Even when I rang the front desk to have the music turned down I was told he would ask and ring me back - I'm still waiting for his phone call. If you smoke and love watching soccer this is the best hotel for you. I think I have got lung cancer from just sitting and having one drink before dinner. Something needs to be done about the air conditioning system as all you could do was cough from the smoke. It's a wonder the smoke alarms didn't go off. You can tell I'm a non-smoker. The location of the hotel is terrible unless you need to go to hospital or you want to walk around the 'new gold souk' which is so dead it would be a miracle if it is still in business when you get there. Food was average. Would never recommend anyone in my family to stay there.

Have seen a lot of the reports on here - certainly our experience was not the same.We arrived a lot earlier than we were able to officially get to our rooms - on reception they arranged this for us. Breakfasts had a choice wide enough for most - found the staff pleasant - especially if you were with them.Smoking in the bar could be a problem - however there are 3 bars.The Phillipino bar is lively with a group who are energetic and not short on talent. Rooms have ample space. Hotel was clean and tidy and had a wonderful Indian restaurant where the authentic food was extremely good - and entertainment provided by an Indian group was good but not intrusive. Comments about taxis are valid - and they certainly weren't easy to come by as the hotel is set slightly back from the main road. If you want a cosy hotel this one will do. I would go back there as the amenities they offer for a smallish hotel were acceptable

Take your own wash cloths because the Chelsea doesn't have any! The room was nice and clean and I have no complaints about it whatsoever. The staff is TIRED of dealing with guests but they do smile and call you ma'am. The hotel is NOT within walking distance of ANY other place except a hospital. Speaking of which, there is a brand new hospital with a 24hr Emergency Room right next door....this, I think, is a plus. One must taxi everywhere if he/she does not have a rental car. The "travel desk" coordinator only has TWO recommendations for "things to do while in Dubai"; thus, the Leisure magazines placed in the room were extremely helpful. The lobby is nicely furnished and there are lots of restaurants to choose from within the hotel. I arrived at the Chelsea around noon and didn't get checked-in until well after 2 pm. Knowing that I would have to taxi everywhere, I probably wouldn't stay here again.