Reviews are ordered by language and date with a maximum of 25 reviews.
Not what I expected
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3.7 |
Guest name: craig_philander, Buckinghamshire
Booked through expedia and got a great rate after reading other reviews. I then booked a transfer to the hotel directly with the hotel. After numerous emailsto the info email, I receieved no response when booking and later confirming my airport transfer. It was only after trying to contact the Asst. Hotel manager, that i indeed received a response. After a reconfirmation on time and flight details, i was disappointed to find the hotel transfer vehcle or rep nowhere in sight after landing late. After checking with airport info to try and locate him, I decided to take a taxi almost an hour later.
On arrival to the hotel, we were welcomed warmly(no assistance with our baggage was ofered till after check in) Welcome drinks while checking in were a nice touch and staff were realtively friendly. The situation about the transfer was explained, but no apology offered. We were then shown to our room, nicely upgraded to one with a view of the Dubai Museum. Staff helped to take up luggage and pointed out various features of the room.
Once in he room, we recieved a phonecall, saying that the hotel rep was at the airport to pick us up, asking how we got to the hotel- after explaining the situation to the receptionsist on check in, after 10 minutes, a fruit basket was brought up to the room-despite one already placed in the room earlier.
Rooms are relatively large, good ammenities and nice bathrooms. Rooms were spotless and tidy.
Wakeup calls were prompt and breakfast was adequate. No member of the breakfast staff made any attempt to explain the buffet and offer orders for eggs not on buffet. They did seem a it irritated when i asked for an apple juice not on the buffet and they had to walk to get it. A passing manager greeted us with a simple morning. All in all it was OK.
Next night, rooms werent turned down with chocolates etc, but we never had the energy to complain. Very early check out was swift although besides taking room number, no other communication was made. I asked are we done and they said yes. That was my goodbye. A local taxi was called and that was the end of my stay at the Arabian Courtyard. The hotel has huge potential, but I would think twice about staying there on my next trip 2 Dubai.
My ratings for this hotel are:
4.0 Check in / front desk
3.0 Business service
5.0 Value
2.0 Service
4.0 Rooms
3.0 Location
5.0 Cleanliness
The only hotel in the world i loved :-)
Guest name: Sasha_1982, High Wycombe
OMG loved this hotel, was simply superb, thought everything about this was brilliant and the Spa was great, i booked me a package on the spa was really really cool. Staff excellent, food brilliant, rooms plush and ever so quiet, love the lift!!! I booked through laterooms.com as always, always have cheap rates x
Excellent
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3.9 |
Guest name: funeral_fairy, England
We stayed here for a one night stop over between flights and its fantastic for that purpose as everything you could need is in the hotel. They have a variety of restaurants, an 'English pub' and Starbucks coffee. There is also a great pool and spa area and beauty salon. The staff were friendly and obliging and the room was comfortable and clean.
My ratings for this hotel are:
4.0 Check in / front desk
3.0 Business service
4.0 Value
4.0 Service
4.0 Rooms
4.0 Location
4.0 Cleanliness
lovely hotel in a good location, poor wireless
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4.0 |
Guest name: Lynee, London, United Kingdom
My ratings for this hotel are:
4.0 Check in / front desk
2.0 Business service
5.0 Value
4.0 Service
4.0 Rooms
5.0 Location
4.0 Cleanliness
Conveniently located
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3.4 |
Guest name: Justinelh, Melbourne, Australia
We arrived early in the morning and whilst our rooms were not ready the checkin process was efficient, we were offered a complimentary juice, the use of the hotel fitness centre showers and were told they would call when a room was available but official check in time was not until 2pm. After some time and no call we checked and they were unable to advise when a room would be available so we used the travel desk to book a city tour. The desk would only discuss "their tours" even though we mentioned others avilable, hence it was clear this was not an impartial hotel desk but a service provider.
We did use this service for a 4 hour city tour which was efifciently organised and a good way to see the city quickly and get ones bearings.
We arrived back at the hotel about 2pm and our room was ready. They are a little dark but clean and tidy. Beds were "very firm". Tea and coffee is in the room and a mini bar, all adequate.
The only real complaint I have is the the hotel is very noisy, phones ringing and children in corridors and people in the adjoining room were all interruptions to ones quiet enjoyment.
The Starbucks coffee shop is extortionately priced and I would strongly recommend stepping outside the hotel, turn right and walk a few 100metres to the great little art cafe on the other side of the street. They also do great breakfasts, lunch and dinner.
This hotel is very convenient, walking distance to the Burjman shopping cente, walk to the creek and catch an abra over the creek to all the souks.
Good showers, hardryer in room and willing staff.
Value for money.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Value
3.0 Service
2.0 Rooms
4.0 Location
3.0 Cleanliness