We booked 3 nights at this hotel before moving onto Slovakia. I really wish we could have stayed at this hotel for the entire holiday! It was fabulous. The staff are very helpful and kind. The hotel has lovely decoration and charactor throughout. We were upgraded to a suite which had two bedrooms, two bathrooms and a jacuzzi bath! I really cannot think why we were upgraded, but what a lovely surprise which really enhanced our stay here. The Rynak Glowy (the old square area) is only 200metres away. Most of the chain hotels (eg Sheraton, Novotel) are miles away from the Rynak. Around the Rynak are some lovely cafes and bars. I cannot recommend this hotel enough. If you are visiting Krakow, then please stay at this hotel. It is amazing!

Very nice boutique hotel, smallish hotel but this in no way affected the service we received. Very clean and comfortable, decorated in sympathetic way to the exterior of the building. Good choice of breakfast foods, the usual continental stuff but also a menu where you could chose hot food freshly cooked which was included in the price of breakfast. Staff very friendly and helpful. Location is excellent, 3 minutes walk to main square and approximately 7 minutes walk to train and bus station. Close enough to amenities but not too close to be noisy.

This boutique hotel is stunning. It is situated in a great area, close to the main square. It's walls are very old and look amazing. The entrance is behind some big, heavy doors and once inside, the atmosphere is great. The room took our breath away. It was huge. Decorated really beautifully with a big clean bathroom ensuite. The view from the room was nice too. The breakfast in the mornings were good, and the restuarant downstairs was apparently one of Krakow's best. Everything was totally brilliant there. Will be back one day no doubt! The staff are very helpful and polite.

We have been with my fiancee at Amadeus hotel for two romantic nights in the spendid Krakow for celebrating our ninth year relationship. Actually, we had booked the "Romantic Package", which is an offer of the hotel (two nights in a suite, a bottle of wine welcoming in the suite, a "romantic" dinner at the restaurant of the hotel, sauna). The things went wrong from the first day. The romantic dinner had no wine. Not even a glass of wine included! And the food was the simplest and the cheapest one. Not to mention that we were forgotten for hours to be served...probably because we were the "free" guests. Moreover, we asked for heating in the suite (as it was really cold at Krakow those days). From the reception, we were informed that the central heating was not working and that they would provide us with a heater. We were waiting for one hour and a half, but nobody brought us a heater. Instead, WE had to go downstairs, to the reception, and after that, they informed us that they don't have one. The worst of all was during the second night. From 8 until 9 o' clock while we were resting we heard noises like someone was trying to open the door room and enter. But we paid no attention (we thought that someone had mistaken the room). From 9 till 12 midnight, we went for dinner (the reception booked the dinner for us). When we returned my fiancee's mobile and money were missing. Feeling extremely unsafe, dissapointed and annoyed, we went downstairs at the reception. The police came. The hotel had no inside cameras, so it was impossible to find out who had entered the room. During the conversation between the reception and the police, we hardly understood anything. We demanded to leave the suite and be transfered to a smaller room. The receptionist also told us that we would have a discount at least for the room. The next morning we went to the police office, as they advised us to do but no translator was expecting us so we had to wait for more than one hour. At least, both the translator and the police officers were friendly to us. We were surprised when the policeman told us that this was THE SECOND TIME that this happens to this hotel, something that was never mentioned to us by the reception. The police also advised us to ask our money back, as they have an insurence, and gave us a sealed report (which is still in our hands). Finally, we met the reception manager just three hours before our return flight from Krakow. She offered to give us back just the half of the value of the things we were stolen from the suite. After an hour of negociations and facing the unwillingness and the unprofessional behaviour of the manager to give us back at least what we have been stolen, we managed to take this money back, but no compensation or a discount for our stay although they had promised that before. This was our worst holidays of all!

The best thing about this hotel is the location, one minute from the square. Really nice rooms with an old world feel to them. It has a small bar & restaurant also. Breakfast had good choices such as omeletes etc. We were supposed to be staying in wyspianski but got upgraded to this which was a big improvement